Integration · Customer support

Connect Claude & ChatGPT to Gorgias

Ask your AI to work through your Gorgias tickets with you. It can list tickets by view, read the full conversation, reply to customers or add internal notes, and close, assign, tag or snooze tickets. It can also look up customers, suggest macros for a ticket and read satisfaction surveys.

Connect Gorgias free

Free plan, no credit card. Takes about a minute.

Try asking

“What is in my inbox view right now?”
The AI lists your views and the newest tickets in the one you pick.
“Summarize ticket 88213 and suggest a reply.”
It reads the ticket with its status, customer, tags and messages, and drafts a reply for you.
“Which macro fits this ticket?”
It asks Gorgias for macro suggestions for the ticket and shows the reply text of the best match.

What your AI can do

Tickets and views

List tickets by view or customer, read the full conversation and single messages, and create new tickets.

Replies and macros

Reply to customers or add internal notes, get macro suggestions, and close, reopen, assign, tag or snooze tickets.

Customers and quality

Search, create and update customers, list agents and teams, and read satisfaction surveys.

“Send that reply and close the ticket.”
It adds a public message, which Gorgias sends to the customer, and sets the ticket to closed.
“Tag the open tickets from [email protected] as VIP.”
It finds the customer by email, lists her tickets and adds the tag to the open ones.
“What are customers saying in recent satisfaction surveys?”
It lists satisfaction surveys with scores and comments.

21 tools for Gorgias

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_ticket_tagsChanges dataAdd tags to a ticket by name (names) or ID (ids). Required: ticket_id.
create_customerChanges dataCreate a customer. Required: channels (e.g. [{type: email, address}]). Optional: name, email, language, timezone.
create_ticketChanges dataCreate a ticket. Required: messages (at least one, with channel, via, sender and body_text or body_html). Optional: customer, subject, tags, priority, assignee_user.
get_accountGet your Gorgias account details.
get_customerGet one customer with contact channels and linked data. Required: customer_id.
get_macroGet one macro with its reply text and actions. Required: macro_id.
get_ticketGet one ticket with its status, assignee, customer, tags and messages. Required: ticket_id.
get_ticket_messageGet one message on a ticket. Required: ticket_id and message_id.
list_agentsList helpdesk users (agents). Optional: search, email, roles.
list_customersList or look up customers. Optional: email, name, limit, cursor.
list_macrosList macros (saved replies). Optional: search text, tags, or ticket_id to get suggestions for a ticket.
list_satisfaction_surveysList customer satisfaction surveys with scores and comments.
list_tagsList tags. Optional: search text, order_by.
list_teamsList agent teams.
list_ticket_messagesList messages, optionally for one ticket (ticket_id).
list_ticketsList tickets, newest first by default. Optional: view_id (a saved view such as your inbox), customer_id, order_by, limit, cursor.
list_viewsList ticket views (inboxes and saved filters). Use a view ID with list_tickets.
reply_to_ticketVisible to othersAdd a message to a ticket. Required: ticket_id, channel (e.g. email), from_agent=true and body_text or body_html. With public=true the reply is sent to the customer and cannot be unsent; with public=false it is an internal note.
searchChanges dataSearch agents, customers or customer channels by text. Required: type (e.g. customer, agent, customer_channel_email). Optional: query, size.
update_customerChanges dataUpdate a customer's name, email, channels, language or timezone. Required: customer_id.
update_ticketChanges dataUpdate a ticket: close or reopen it (status), change priority, subject or tags, assign it to an agent or team, or snooze it. Required: ticket_id.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Gorgias from the app list.
2
Paste your key
Enter your Gorgias subdomain (the "acme" in acme.gorgias.com), your Gorgias login email and an API key. In Gorgias click the Settings icon in the bottom left, then Account → REST API. The page shows your username and API key; create a key if you have none.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
Click your name, then Settings › Connectors › Add custom connector. Paste your link as the Remote MCP server URL. Switch it on from the + menu in a chat.

Questions

What can the AI do in Gorgias?

The AI can read tickets, messages, views, customers, macros, tags, agents, teams, satisfaction surveys and your account details, and search agents and customers. It can create tickets and customers, update them, add tags, and reply to customers or add internal notes.

Does the AI see my Gorgias credentials?

No. Your Gorgias API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, for example reading tickets and suggesting macros only. A public reply reaches the customer and cannot be unsent, so reply_to_ticket can require your approval before it runs. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Gorgias account.

Will customers see it when the AI replies?

Only for public replies. When the AI adds a message with public set to true, Gorgias sends it to the customer and it cannot be unsent. With public set to false, the message is an internal note that only your team sees. Require approval for reply_to_ticket if you want to review every reply before it goes out.