Connect Claude & ChatGPT to Zendesk

27 tools for Zendesk

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

• add_ticket_tagsChanges dataAdd tags to a ticket by ticket_id without removing its existing tags.
• create_organizationChanges dataCreate an organization with a name, and optionally domain_names, notes and tags.
• create_ticketChanges dataCreate a ticket with a subject and first comment (body), and optionally requester, assignee, priority, type and tags. A public first comment may be emailed to the requester.
• create_userChanges dataCreate an end user (customer) with name and email, and optionally organization_id, phone and tags. Search first to avoid duplicates.
• get_current_userGet the Zendesk user this connection is signed in as, including role and default group.
• get_organizationGet one organization by organization_id: name, domains, notes, group and tags.
• get_ticketGet one ticket by ticket_id: subject, status, priority, requester, assignee, tags and custom fields.
• get_userGet one user by user_id: name, email, phone, role, organization and tags.
• list_groupsList agent groups (teams) that tickets can be assigned to.
• list_macrosList macros (canned responses and actions) available to the current agent.
• list_organization_ticketsList the tickets belonging to an organization, by organization_id.
• list_organizationsList all organizations (customer companies) in the account.
• list_satisfaction_ratingsList customer satisfaction (CSAT) ratings with score and comment. Filter by score and a start_time/end_time range.
• list_tagsList the most used tags in the account with their counts.
• list_ticket_commentsList all comments on a ticket by ticket_id, oldest first, including public replies and internal notes. Use it to read the whole conversation.
• list_ticket_fieldsList ticket fields, including custom fields with their IDs and allowed values. Use it before setting custom_fields on a ticket.
• list_ticketsList tickets in the account, newest first by default. Use search for filtering by status, assignee or requester.
• list_user_ticketsList the tickets a user has requested, by user_id. Use it to see a customer's ticket history.
• list_view_ticketsList the tickets currently in a view, by view_id. Use it to work through a queue such as unassigned tickets.
• list_viewsList the ticket views (saved filters like 'My unsolved tickets') available to the current user.
• preview_macro_on_ticketPreview what applying a macro would do to a ticket, by ticket_id and macro_id, without saving. Apply the result with update_ticket.
• searchSearch tickets, users and organizations with Zendesk search syntax in query, e.g. 'type:ticket status:open requester:[email protected]'. This is the most flexible way to find tickets.
• search_organizationsFind organizations by exact name or external_id.
• search_usersFind users (customers or agents) by name or email with query, or by external_id.
• update_organizationChanges dataUpdate an organization by organization_id, for example name, domain_names, notes or tags.
• update_ticketChanges dataUpdate a ticket by ticket_id: change status, priority, assignee, group or tags, and/or add a comment. A comment with public=true is emailed to the requester as a reply; public=false adds an internal note.
• update_userChanges dataUpdate a user by user_id, for example name, email, phone, organization, notes or tags.

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