Integration · Customer support

Connect Claude & ChatGPT to Dixa

Ask your AI to find conversations, read the full thread and add an internal note in Dixa. It can tag, assign, transfer, close and reopen conversations, and look up end users and their history. Your support team gets a second pair of hands in the chat.

Connect Dixa free

Free plan, no credit card. Takes about a minute.

Try asking

“Find open conversations tagged 'refund' from this week.”
The AI searches conversations filtered by status and tag and lists them.
“Summarize conversation 48213 and add it as an internal note.”
It reads the conversation's messages and adds a summary as an internal note that only agents can see.
“Show me every conversation we've had with [email protected].”
It finds the end user by email and lists all their conversations.

What your AI can do

Search and read conversations

Search by text, status, channel, assignee or tag, and read messages, notes, tags and ratings.

Route and resolve

Tag, assign, transfer to a queue, close and reopen conversations, and add internal notes.

Customers and agents

Find, create and update end users, and look up agents, teams and who is online.

“Assign this conversation to Jonas and tag it 'priority'.”
It finds Jonas and the tag id, assigns the conversation and adds the tag.
“Move conversation 48213 to the Billing queue.”
It finds the queue id and transfers the conversation there.
“Which agents are online right now?”
It lists agents' current presence and working channels.

26 tools for Dixa

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_internal_noteChanges dataAdd an internal note to a conversation (conversation_id, message). Only agents can see it.
assign_conversationVisible to othersAssign (claim) a conversation to an agent: conversation_id and agent_id; set force=true to take it from another agent.
close_conversationVisible to othersClose a conversation (conversation_id). It can be reopened with reopen_conversation.
create_end_userChanges dataCreate an end user (customer) with name, email and phone.
get_agentGet one agent by agent_id.
get_conversationGet one conversation by its id (pass it as message_id), including status, channel, requester and assignee.
get_end_userGet one end user (customer) by user_id.
get_organizationGet your Dixa organization details.
list_agent_presenceList agents' current presence (online, away, offline) and working channels.
list_agentsList agents, or find one by email or phone.
list_conversation_messagesList all messages in a conversation (conversation_id), oldest first.
list_conversation_notesList internal notes on a conversation (conversation_id).
list_conversation_ratingsList customer satisfaction ratings for a conversation (conversation_id).
list_conversation_tagsList the tags on one conversation (conversation_id).
list_end_user_conversationsList all conversations for one end user (user_id).
list_queuesList queues. Use their ids to transfer conversations.
list_tagsList all tags in the organization with their ids.
list_teamsList teams in the organization.
reopen_conversationVisible to othersReopen a closed conversation (conversation_id).
search_conversationsChanges dataSearch conversations by free text (query.value) and/or filters such as status, channel, assignee or tags.
search_end_usersFind end users (customers) by email, phone or external_id.
send_messageChanges dataSend a reply in a conversation (conversation_id). body: {"_type":"Outbound","agentId":"<agent id>","content":{"_type":"Text","value":"<text>"}}. The customer receives it immediately.
tag_conversationChanges dataAdd a tag to a conversation: conversation_id, and the tag's id passed as message_id (find ids with list_tags).
transfer_conversationMoves moneyMove a conversation (conversation_id) to another queue (queue_id).
untag_conversationDeletesRemove a tag from a conversation: conversation_id, and the tag's id passed as message_id.
update_end_userChanges dataUpdate an end user's name, email, phone or external_id by user_id.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Dixa from the app list.
2
Paste your key
Paste a Dixa API token. A Dixa administrator goes to Settings > Integrations > API Tokens > Configure API tokens, adds a token of type Dixa API and copies it.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
Click your name, then Settings › Connectors › Add custom connector. Paste your link as the Remote MCP server URL. Switch it on from the + menu in a chat.

Questions

What can the AI do in Dixa?

The AI can search and read conversations, messages, notes, tags and ratings, add internal notes, tag, assign, transfer, close and reopen conversations, send replies, and look up or update end users, agents and queues.

Does the AI see my Dixa API key?

No. Your Dixa credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on. Replies go straight to the customer, so you can require approval before send_message runs, or keep the AI to internal notes. Transfers and assignments can require approval too, and every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Dixa account.

Can the AI reply to customers in Dixa?

Yes, if you switch on send_message. The reply is sent from an agent and the customer receives it. Many teams start with internal notes only and turn on replies with approval once they trust the drafts.