Connect Claude & ChatGPT to Intercom

29 tools for Intercom

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

• add_contact_noteChanges dataAdd an internal note to a contact's profile by contact_id with a body.
• add_contact_to_companyChanges dataLink a contact to a company, by contact_id and the company's Intercom id.
• create_contactChanges dataCreate a contact (user or lead) with email and/or external_id, plus optional name, phone and custom attributes. Search first to avoid duplicates.
• create_conversationChanges dataCreate a conversation that appears to come from a contact (from: user/lead id) with a body. Use it to log an inbound message on a customer's behalf.
• create_or_update_companyChanges dataCreate a company, or update it if one with the same company_id already exists. Pass company_id and name, plus optional plan, size and custom attributes.
• create_ticketChanges dataCreate a ticket of a given ticket_type_id for one or more contacts, with ticket attributes such as title and description.
• find_companiesFind companies by name or company_id, or by tag_id or segment_id.
• get_articleGet one Help Center article by article_id, including its body and URL.
• get_companyGet one company by Intercom company id: name, plan, size, user count and custom attributes.
• get_contactGet one contact by contact_id: name, email, role, companies, tags and custom attributes.
• get_conversationGet one conversation by conversation_id, including all its parts (messages, replies, notes), contacts, assignee and tags.
• get_current_adminGet the Intercom admin (teammate) and workspace this connection is signed in as.
• get_ticketGet one ticket by ticket_id: type, state, attributes, contacts and assignee.
• list_adminsList admins (teammates) with their IDs and away status. Use it to find an admin_id for replies and assignments.
• list_tagsList all tags in the workspace with their IDs.
• list_ticket_typesList ticket types and their attributes. You need a ticket_type_id to create a ticket.
• manage_conversationChanges dataClose, snooze, open or assign a conversation by conversation_id. Set message_type (close, snooze, open, assignment), admin_id and, for assignment, assignee_id.
• reply_to_conversationChanges dataReply in a conversation by conversation_id as an admin (admin_id) with a body. message_type 'comment' is sent to the customer; 'note' is an internal note.
• reply_to_ticketChanges dataReply to a ticket by ticket_id as an admin (admin_id) with a body. message_type 'comment' is visible to the customer; 'note' is internal.
• search_articlesSearch Help Center articles by phrase, optionally filtered by state or help_center_id. Use it to find answers to link in replies.
• search_contactsChanges dataSearch contacts (users and leads) with a query on fields such as email, name, external_id or custom attributes.
• search_conversationsChanges dataSearch conversations with a query on fields such as state (open, closed, snoozed), admin_assignee_id, contact_ids, created_at or source.body.
• search_ticketsChanges dataSearch tickets with a query on fields such as state, ticket_type_id, admin_assignee_id, contact_ids or created_at.
• tag_contactChanges dataAdd a tag to a contact by contact_id and tag id.
• tag_conversationChanges dataAdd a tag to a conversation by conversation_id. Requires the tag id and the admin_id doing the tagging.
• update_companyChanges dataUpdate a company by its Intercom id, e.g. name, plan, size or custom attributes.
• update_contactChanges dataUpdate a contact by contact_id, e.g. name, email, phone or custom attributes.
• update_conversationChanges dataUpdate a conversation by conversation_id, e.g. its title, read status or custom attributes.
• update_ticketChanges dataUpdate a ticket by ticket_id: change its state, assignee or ticket attributes.

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