Integration · Customer support

Connect Claude & ChatGPT to Front

Ask your AI to find conversations, read the thread and draft a reply for you to review in Front. It can add internal comments, tag, assign and archive conversations, and keep contact notes up to date. Your team clears the inbox faster without handing over the send button.

Connect Front free

Free plan, no credit card. Takes about a minute.

Try asking

“Find open conversations tagged billing from [email protected].”
The AI searches with Front search syntax and lists the matching conversations.
“Draft a reply to this conversation using our refund template.”
It reads the messages and your message templates and creates a draft reply for a human to review and send.
“What is assigned to me right now?”
It lists the conversations assigned to you, filtered to open ones if you ask.

What your AI can do

Search and read conversations

Search with Front search syntax, list inbox and assigned conversations, and read messages and comments.

Draft, comment and route

Create draft replies, add internal comments, tag, assign and change status or inbox.

Contacts and accounts

Look up, create and update contacts, read and add contact notes, and list customer accounts.

“Tag this conversation 'urgent' and assign it to Mikkel.”
It finds the tag and teammate ids, tags the conversation and assigns it.
“Leave an internal comment that we are waiting for the courier.”
It adds a comment to the conversation that the customer cannot see.
“Add a note to the contact [email protected] that she prefers phone calls.”
It finds the contact by email and adds a note with you as author.

28 tools for Front

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_contact_noteChanges dataAdd a note to a contact. Required: contact_id, body and author_id (a teammate id).
add_conversation_commentChanges dataAdd an internal comment to a conversation (not visible to the customer). Required: conversation_id and body.
assign_conversationVisible to othersAssign a conversation to a teammate, or unassign it. Required: conversation_id and assignee_id.
create_contactChanges dataCreate a contact. Required: handles (e.g. email or phone); optional name, description and custom fields.
create_draft_replyChanges dataCreate a draft reply in a conversation for a human to review and send. Required: conversation_id, body and channel_id.
get_accountGet one account with its domains and custom fields. Required: account_id.
get_contactGet one contact with its handles, groups and custom fields. Required: contact_id (or alt:email:[email protected]).
get_conversationGet one conversation: subject, status, assignee, tags and recipient. Required: message_id (the conversation id, cnv_...).
get_current_tokenGet details about the connected Front account and API token, such as the company it belongs to.
get_messageGet one message with its body, sender, recipients and attachments. Required: message_id (msg_...).
list_accountsList accounts (customer companies).
list_assigned_conversationsList the conversations assigned to a teammate. Required: teammate_id; optional q filter.
list_contact_conversationsList the conversations with a contact. Required: contact_id.
list_contact_notesList the notes on a contact. Required: contact_id.
list_contactsList contacts, optionally filtered with q (e.g. by update time). Returns names and handles such as email addresses.
list_conversation_commentsList the internal team comments on a conversation. Required: conversation_id.
list_conversation_messagesList the email/chat messages in a conversation. Required: conversation_id.
list_conversationsList conversations newest first, optionally filtered with q (e.g. statuses). Use search_conversations for text search.
list_inbox_conversationsList the conversations in one inbox. Required: inbox_id; optional q filter.
list_inboxesList the inboxes you can access.
list_message_templatesList message templates (canned responses) to reuse in replies.
list_tagsList company tags. Use their ids to tag conversations.
list_teammatesList teammates. Use their ids to assign conversations or as note authors.
search_conversationsSearch conversations with Front search syntax in query (e.g. 'invoice is:open tag:billing from:[email protected]'). Best tool for finding conversations.
send_replyVisible to othersSend a reply in a conversation right away. Required: conversation_id and body. The customer receives it immediately; prefer create_draft_reply when unsure.
tag_conversationChanges dataAdd tags to a conversation. Required: conversation_id and tag_ids.
update_contactChanges dataUpdate a contact's name, description, links or custom fields. Required: contact_id.
update_conversationChanges dataUpdate a conversation's status (open, archived...), assignee, tags, inbox or custom fields. Required: message_id (the conversation id).

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Front from the app list.
2
Paste your key
Paste a Front API token. In Front go to Settings → Developers → API Tokens, click Create API token, pick the workspaces and permissions the AI may use, and copy the token.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
Click your name, then Settings › Connectors › Add custom connector. Paste your link as the Remote MCP server URL. Switch it on from the + menu in a chat.

Questions

What can the AI do in Front?

The AI can search and read conversations, messages and comments, create draft replies, add comments, tag, assign and update conversations, and read or update contacts, contact notes and accounts. It can also send replies if you switch that tool on.

Does the AI see my Front API key?

No. Your Front credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, and the workspaces and permissions on your Front token also limit access. Sending a reply can require your approval, or you can keep the AI to drafts only. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Front account.

Will the AI send emails to my customers?

Only if you switch on send_reply, which sends right away. The create_draft_reply tool writes a draft in the conversation for a teammate to review and send. Many teams use drafts only, or require approval for send_reply.