Integration · Customer support

Connect Claude & ChatGPT to Tidio

Ask your AI what a customer wrote in chat, which pages they looked at, or to reply to a support ticket in Tidio. It can search and update contacts, read chat messages, create, update and reply to tickets, assign them to operators or departments, and add Q&A answers for the Lyro AI agent. Support questions get answered without switching between inboxes.

Connect Tidio free

Free plan, no credit card. Takes about a minute.

Try asking

“What did [email protected] write to us in chat?”
The AI finds the contact by email and lists the messages in her conversation.
“Which pages did she look at before she wrote?”
It lists the website pages the contact has viewed.
“Assign ticket 4812 to the Billing department and set priority to high.”
It looks up your departments and updates the ticket with the new assignee and priority.

What your AI can do

Contacts and chats

Search, create and update contacts, read their chat messages and custom properties, and see which pages they viewed.

Tickets

Create tickets, reply publicly or with internal notes, and update status, priority, tags and assignee.

Lyro knowledge

List the sources the Lyro AI agent answers from, and add or update its Q&A answers.

“Add an internal note to that ticket: refund approved, waiting for finance.”
It replies to the ticket as an operator with an internal message, so the customer does not see it.
“Open a ticket for [email protected]: order 1043 arrived damaged. Tag it damaged.”
It creates a ticket on her behalf with a subject, her email, the message and the tag.
“Teach Lyro our new return policy: 30 days, free returns in Denmark.”
It adds a Q&A knowledge source for Lyro with the question as title and your policy as the answer.

19 tools for Tidio

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

create_contactChanges dataCreate a contact. `distinct_id` (your own unique id for the person) is required; add email, first_name, last_name, phone and properties.
create_lyro_qaChanges dataAdd a question-and-answer knowledge source for the Lyro AI agent, with `title` (the question) and `content` (the answer).
create_ticketChanges dataCreate a ticket on behalf of a customer with `subject`, `contact_email` and `message_content`. Optionally set tags or a department.
delete_contactDeletesPermanently delete a contact by `contact_id`. This cannot be undone.
get_contactGet one contact by `contact_id`, with name, email, phone and custom properties.
get_ticketGet one ticket by `ticket_id`, with its messages, status, priority, tags and assignee.
list_contact_messagesList the chat messages of a contact's conversation by `contact_id`.
list_contact_propertiesList the custom contact properties available in the project.
list_contact_viewed_pagesList the website pages a contact has viewed, by `contact_id`.
list_departmentsList departments and their ids, for assigning tickets.
list_lyro_data_sourcesList the knowledge sources the Lyro AI agent answers from (Q&As, websites and more).
list_operatorsList operators (support agents) and their ids.
list_ticket_tagsList ticket tags and their ids.
list_ticketsList support tickets.
reply_to_ticketChanges dataReply to a ticket by `ticket_id` with `content`; set author_type to operator. Use message_type internal for a private note; a public reply is sent to the customer.
search_contactsList contacts or find one by `email`. Use before creating a contact to avoid duplicates.
update_contactChanges dataUpdate a contact by `contact_id`: email, name, phone, email consent or properties. Only the fields you pass change.
update_lyro_qaChanges dataUpdate a Lyro Q&A knowledge source by `qa_id` with a new `title` and `content`.
update_ticketChanges dataUpdate a ticket by `ticket_id`: status (open, pending, solved), priority, assignee (operator or department), tags or custom fields.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Tidio from the app list.
2
Paste your key
Paste your Tidio Client ID (starts with ci_) and Client secret (starts with cs_). You need a Tidio Plus or Premium plan. As the project owner or an admin, open the Tidio panel › Developer › OpenAPI, click Generate API Key and copy both values.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
Click your name, then Settings › Connectors › Add custom connector. Paste your link as the Remote MCP server URL. Switch it on from the + menu in a chat.

Questions

What can the AI do in Tidio?

The AI can read contacts, chat messages, viewed pages, contact properties, tickets, ticket tags, operators, departments and Lyro data sources. It can create and update contacts, create, reply to and update tickets, and add or update Lyro Q&As. It can also delete a contact if you switch that tool on.

Does the AI see my Tidio credentials?

No. Your Tidio credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. A public ticket reply reaches the customer and deleting a contact is permanent, and both can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Tidio account.

Can the AI reply to my customers?

Yes, on tickets. The AI replies as an operator, and a public reply is sent to the customer. If you only want it to leave notes for your team, ask for an internal message, which stays private. You can also require approval before any reply goes out.