Integration · Customer support
Connect Claude & ChatGPT to Zoho Assist
Ask your AI which unattended devices are online, to schedule a support session with a customer, or what happened in yesterday's sessions. It lists devices and device groups, reads session reports, notes and files, and can start a session to an unattended device. It can also rename devices and create or update device groups.
Free plan, no credit card. Takes about a minute.
Try asking
“Which unattended Windows devices are online in the Support department?”
The AI gets your departments, then lists devices in that department filtered by operating system and status.
“Schedule a session with [email protected] tomorrow from 10 to 11, Copenhagen time.”
It schedules the remote support session for that customer with title, time window and time zone.
“Start a session to the reception PC.”
It finds the device and starts a remote session to it.
What your AI can do
Remote sessions
Schedule support sessions with customers and start sessions to unattended devices.
Unattended devices
List devices by name, operating system, status or group, rename them, and create or update device groups.
Reports, notes and files
List session reports by date or technician, download session notes, and get links to screenshots, recordings and chat transcripts.
“Which sessions did Anna handle last week?”
It lists session reports for that technician's email and date range.
“Get the notes and the chat transcript from that session.”
It downloads the session notes and gets a download link for the chat transcript.
“Put the three warehouse laptops in a new group called Warehouse.”
It checks the existing groups and creates a device group with those devices.
12 tools for Zoho Assist
These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.
create_device_groupChanges dataCreate an unattended device group in a department with group_name, description and an optional computer_list of devices. Check existing groups first.get_current_userGet the connected Zoho Assist user's details, including the departments you belong to. Use it to find the department_id other tools need.get_deviceGet one unattended device by resource_id and department_id.get_session_file_linkGet a download link for a past session's files by sys_id and file_type (1 = screenshots, 2 = recordings, 7 = chat transcript).get_session_notesDownload the notes of a past session by its sys_id.list_device_groupsList unattended device groups in a department (department_id), optionally filtered by name with q.list_devicesList unattended devices in a department (department_id), with optional filters such as device_name, os_name, device_status, favorites or group_ids, and paging.list_session_reportsList session reports of a given type between fromdate and todate, optionally for one technician email, with paging.rename_deviceChanges dataChange an unattended device's display_name by resource_id and department_id.schedule_sessionChanges dataSchedule a remote support session for a customer_email with title, schedule_time and schedule_upto (epoch milliseconds), time_zone, utc_offset and department_id; optional notes and reminder.start_unattended_sessionChanges dataStart a remote session to an unattended device by resource_id and department_id.update_device_groupVisible to othersUpdate a device group by id: name, description, and devices to add (addedlist) or remove (removedlist). Needs department_id.
Set up in three steps
- 1
Pick the app
Create a free PipMCP account and choose Zoho Assist from the app list.
- 2
Paste your key
Create your own Zoho OAuth client and sign in once. Go to api-console.zoho.com on your Zoho data center, click Add Client > Server-based Applications, enter any name and homepage, and set the Authorized Redirect URI to https://pipmcp.com/oauth/callback. Paste your Zoho domain ending (for example com or eu), the Client ID, the Client Secret and your Zoho Assist organization ID, then connect with your Zoho login.
- 3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
- Click your name, then Settings › Connectors › Add custom connector.
- Paste your link as the Remote MCP server URL.
- Switch it on from the + menu in a chat.
Questions
What can the AI do in Zoho Assist?
The AI can read your user and department details, list and read unattended devices and device groups, and read session reports, notes and files. It can schedule sessions, start sessions to unattended devices, rename devices and create or update device groups.
Does the AI see my Zoho Assist credentials?
No. Your Zoho Client ID and Client Secret and the sign-in tokens are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.
Can I control what the AI is allowed to do?
Yes. You choose which tools are switched on, so you can start with reports and devices only. Starting a remote session or changing a device group can require your approval before it runs. Every tool call is logged.
Does it work with ChatGPT?
Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.
What does it cost?
Zoho Assist connects with OAuth, and OAuth connections need the PipMCP Pro plan or above. PipMCP also has a free plan with no credit card, but it does not include this connection. Paid plans bill per completed task. You also need your own Zoho Assist account. PipMCP is not affiliated with Zoho.
Where do I find my Zoho Assist organization ID?
After you connect, ask the AI to run the Get User Info tool. The organization ID is shown as org_details.zsoid in the result. The same tool lists the departments you belong to, which the device and session tools need.
Let your AI work in Zoho Assist today.
Start free. Your key stays encrypted, and you decide what the AI may do.
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