Integration · Customer support

Connect Claude & ChatGPT to BoldDesk

Ask your AI which tickets are open and urgent, what a customer has written before, or to draft a reply in BoldDesk. It can create and update tickets, add internal notes, log time, look up contacts, agents and groups, and search and write knowledge base articles. Support questions get answered without clicking through the helpdesk.

Connect BoldDesk free

Free plan, no credit card. Takes about a minute.

Try asking

“Which high-priority tickets are still open?”
The AI looks up the priority and status IDs and lists matching tickets with subject, requester and assigned agent.
“Summarize ticket 4512 and what the customer has asked so far.”
It reads the ticket and its replies and updates, and sums up the conversation.
“Reply to ticket 4512 that the fix ships Friday, and set it to pending.”
It posts a public reply and changes the status. BoldDesk emails the requester unless the notification is skipped.

What your AI can do

Tickets and replies

List, read, create and update tickets, post public replies, add internal notes, log time and read ticket history.

Contacts and agents

Search, create and update contacts and contact groups, and look up agents, groups and canned responses.

Knowledge base

Search, read, create and update articles, with categories and sections.

“Assign ticket 4512 to Maria in the billing team.”
It finds the agent and group IDs and updates the ticket with the new assignee and group.
“Do we have a help article about resetting passwords?”
It searches knowledge base articles by title and content and returns the matches.
“Create a contact for [email protected] and add her to the Nordic Foods group.”
It finds or creates the contact group and creates the contact with name, email and group.

30 tools for BoldDesk

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_ticket_noteChanges dataAdd an internal note to a ticket by `ticket_id` with the `description` text. Notes are private unless `is_public_note` is true.
create_articleChanges dataCreate a knowledge base article with `title`, `description` (HTML content), `category_id`, optional `section_id`, `status_id` and tags.
create_contactChanges dataCreate a contact with `contact_name`, `email_id`, phone, job title, address, contact groups and custom fields.
create_contact_groupChanges dataCreate a contact group (customer company) with `contact_group_name`, and optional domain, address, description and notes.
create_ticketChanges dataCreate a ticket with `subject`, `description`, requester (`requester_email_id` or `requester_id`), and optional priority, status, agent, group, category and custom fields.
delete_ticketMoves moneyDelete a ticket by `ticketid`. It moves to deleted tickets (this is not the permanent delete).
get_agentGet one agent by `userid`.
get_articleGet one knowledge base article by `product_id` (the article ID), including its content.
get_contactGet one contact by `userid`.
get_contact_by_emailGet one contact by email address (`emailid`).
get_contact_groupGet one contact group by `contactgroupid`.
get_ticketGet one ticket by `ticket_id`, with subject, status, priority, requester, agent, group and custom fields.
list_agentsList agents, searching by name or email with `filter`, or by availability and status. Use to find an agent_id for assigning tickets.
list_canned_responsesList canned (saved) responses agents can reuse in replies, optionally by category.
list_contact_groupsList contact groups (customer companies), searching by name with `filter`.
list_contactsList contacts, searching by name or email with `filter`, sorted by `order_by`.
list_groupsList agent groups (teams). Use to find a group_id for routing tickets.
list_kb_categoriesList knowledge base categories and their IDs.
list_kb_sectionsList knowledge base sections and their IDs.
list_ticket_notesList the notes on a ticket by `ticketid`.
list_ticket_prioritiesList the ticket priorities and their IDs.
list_ticket_statusesList the ticket statuses and their IDs. Use to find a status_id before creating or updating a ticket.
list_ticket_updatesList the replies and updates on a ticket by `ticketid`, newest or oldest first via `order_by`.
list_ticketsList tickets with filters in `q` (such as status, priority, agents, groups, requester, createdon), sorted by `order_by`, with `page` and `limit`.
log_ticket_timeChanges dataLog time spent on a ticket: `ticket_id`, `time_spent`, `description`, `timelog_date` and whether it `is_billable`.
reply_to_ticketChanges dataPost a public reply on a ticket by `ticket_id` with the `description` text; optionally set `ticket_status_id`. The requester is emailed unless `skip_email_notification` is true.
search_articlesSearch knowledge base articles by title or content with `filter`, or with `q` filters such as status, category, section or tags.
update_articleChanges dataUpdate a knowledge base article by `product_id` (the article ID) and `language_code`: title, HTML `description` or status.
update_contactChanges dataUpdate a contact by `contactid`: pass the changed fields in `fields` (for example contactName, emailId).
update_ticketChanges dataUpdate a ticket by `ticket_id`: pass the changed fields in `fields` (for example status, priority, agent or custom fields).

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose BoldDesk from the app list.
2
Paste your key
Enter your BoldDesk domain (for example yourcompany.bolddesk.com, or your custom domain) without https://, and an API key. In BoldDesk open your profile page (your-domain/agent/personal-settings), go to the API keys tab and click Create API key. The key cannot be shown again, so copy it right away.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in BoldDesk?

The AI can read tickets, ticket replies and notes, statuses, priorities, contacts, contact groups, agents, groups, canned responses and knowledge base articles, categories and sections. It can create and update tickets, reply to tickets, add notes, log time, create and update contacts and articles, create contact groups and delete a ticket if you switch that tool on.

Does the AI see my BoldDesk API key?

No. Your BoldDesk API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Replying to a ticket reaches the customer, and deleting a ticket moves it to deleted tickets. These actions can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own BoldDesk account.

Will customers get an email when the AI replies?

A public reply through reply_to_ticket is emailed to the requester unless the email notification is skipped. Notes added with add_ticket_note are private unless they are marked public. Require approval for reply_to_ticket if you want to read every reply before it is sent.