Integration · Customer support
Connect Claude & ChatGPT to TIA
Ask your AI which leads came in, what is in the ticket list or what people sent through your forms, and it answers from TIA. It can list your organizations and AI support agents and show which knowledge sources an agent uses. It can also create a new agent or change an agent's instructions, welcome message or model.
Free plan, no credit card. Takes about a minute.
Try asking
“Which leads have our agents captured?”
The AI lists the leads captured by your agents and forms.
“Show me our support tickets.”
It lists your support tickets so you can go through them.
“What came in through the contact form?”
It lists your forms and the submissions they received.
What your AI can do
AI support agents
List agents per organization, create new agents and update their name, instructions, welcome message or model.
Leads and tickets
List the leads your agents and forms have captured, and list your support tickets.
Forms and sources
List your forms and their submissions, and see which knowledge sources each agent uses.
“Which knowledge sources does our webshop agent use?”
It finds the organization and agent ID, then lists the agent's knowledge sources.
“Change the welcome message on the support agent to greet people in Danish.”
It updates the agent's welcome message. The other settings stay as they are.
“Create a new agent called Returns Helper on the Pro model.”
It creates the agent in the organization you name, with optional instructions and welcome message.
11 tools for TIA
These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.
create_agentChanges dataCreates an AI support agent in an organization with a name, optional instructions (system prompt), welcome message and model type.get_current_userGets the TIA user and workspace this connection belongs to.list_agent_sourcesLists the knowledge sources an agent uses, by organization and agent ID.list_agentsLists the AI support agents in this workspace.list_form_submissionsLists the form submissions received in this workspace.list_formsLists the forms in this workspace.list_leadsLists the leads captured by your agents in this workspace.list_organization_agentsLists the AI agents in an organization, by organization identifier.list_organizationsLists the organizations you belong to, with the identifiers used by the agent tools.list_ticketsLists the support tickets in this workspace.update_agentChanges dataUpdates an AI agent by organization and agent ID, such as its name, instructions or welcome message.
Set up in three steps
- 1
Pick the app
Create a free PipMCP account and choose TIA from the app list.
- 2
Paste your key
Paste a TIA API key. In TIA open API keys, create a named key for this connection and copy it. The REST API needs the Growth plan or above, and the key is bound to the workspace it was created in.
- 3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
- Click your name, then Settings › Connectors › Add custom connector.
- Paste your link as the Remote MCP server URL.
- Switch it on from the + menu in a chat.
Questions
What can the AI do in TIA?
The AI can list your organizations, agents, agent knowledge sources, forms, form submissions, leads and support tickets, and read the connected user and account. It can create AI support agents and update an agent's name, instructions, welcome message or model.
Does the AI see my TIA credentials?
No. Your TIA credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.
Can I control what the AI is allowed to do?
Yes. You choose which tools are switched on, so you can start with lookups only. Creating or changing an agent affects what your customers see, so it can require your approval before it runs. Every tool call is logged.
Does it work with ChatGPT?
Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.
What does it cost?
PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own TIA account.
Which TIA plan do I need?
The TIA REST API needs the Growth plan or above. The API key is bound to the workspace it was created in, so create it in the workspace you want the AI to work in.
Let your AI work in TIA today.
Start free. Your key stays encrypted, and you decide what the AI may do.
Connect TIA freePipMCP is not affiliated with TIA. Product names are trademarks of their owners.