Integration · Customer support

Connect Claude & ChatGPT to SupportBee

Ask your AI what is waiting in your SupportBee inbox, what a customer wrote last time, or to draft and send a reply. It can add internal comments, labels and assignments, archive or trash tickets, and create new tickets. It also reads your snippets, teams and agents and reports ticket counts.

Connect SupportBee free

Free plan, no credit card. Takes about a minute.

Try asking

“Which unassigned tickets came in since Monday?”
The AI lists tickets from that date with filters, including who they are assigned to, page by page.
“Find tickets from [email protected] about refunds.”
It searches tickets by text and requester email and returns subject, labels and assignee.
“Reply to ticket 48213 using our shipping snippet.”
It reads your saved snippets and the ticket, then sends the reply. The reply is emailed to the customer.

What your AI can do

Tickets and replies

List, search and read tickets with their replies and comments, create tickets, reply to customers and mark tickets as answered.

Triage and organisation

Add or remove labels, assign tickets to agents or teams, archive, unarchive or trash tickets, and add internal comments.

Team and reports

List agents, customer groups, teams, labels and saved snippets, look up a user with recent tickets, and report ticket counts.

“Add an internal note on ticket 48213 that we are waiting on the warehouse.”
It adds an internal comment. The customer does not see it.
“Assign ticket 48213 to the billing team and label it 'invoice'.”
It assigns the ticket to that team and adds the label.
“How many tickets did the support team get this month?”
It reports ticket counts for the team since the date you give.

23 tools for SupportBee

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_ticket_commentChanges dataAdd an internal comment to a ticket by ticket_id. Comments are only visible to your team, not the customer.
add_ticket_labelChanges dataAdd a label to a ticket by ticket_id and label_name.
archive_ticketVisible to othersArchive a ticket by ticket_id.
assign_ticket_to_agentChanges dataAssign a ticket to an agent by ticket_id and user_id.
assign_ticket_to_teamChanges dataAssign a ticket to a team by ticket_id and team_id.
create_ticketChanges dataCreate a ticket with subject, content (text or html), requester name and email, and optional cc/bcc. Set notify_requester to email the customer a copy.
get_ticketGet one ticket by ticket_id, including subject, requester, labels, assignee and content.
get_ticket_count_reportReport ticket counts, optionally for a team, user or label since a date.
get_userGet one user by user_id, optionally with their recent tickets (max_tickets).
list_labelsList the labels in your SupportBee desk.
list_snippetsList saved reply snippets (canned responses).
list_teamsList teams, optionally with their members. Use it to find a team_id for assignments.
list_ticket_commentsList the internal comments on a ticket by ticket_id.
list_ticket_repliesList the replies on a ticket by ticket_id.
list_ticketsList tickets with filters such as label, assigned_user, assigned_team, archived, spam, trash, since/until and requester_emails, with paging.
list_usersList agents and customer groups, optionally filtered by type and including invited users. Use it to find a user_id for assignments.
mark_ticket_answeredChanges dataMark a ticket as answered by ticket_id.
mark_ticket_unansweredMoves moneyMark a ticket as unanswered again by ticket_id.
remove_ticket_labelDeletesRemove a label from a ticket by ticket_id and label_name.
reply_to_ticketChanges dataReply to a ticket by ticket_id with content and optional cc/bcc. The reply is emailed to the customer.
search_ticketsSearch tickets by a text query, optionally including spam or trashed tickets, with paging.
trash_ticketChanges dataMove a ticket to the trash by ticket_id. It can still be restored from the trash in SupportBee.
unarchive_ticketDeletesMove an archived ticket back to the inbox by ticket_id.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose SupportBee from the app list.
2
Paste your key
Enter your SupportBee subdomain (the 'acme' in acme.supportbee.com) and your API token. To find the token, click your profile picture in the top left of your SupportBee desk, choose API Token and copy it.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in SupportBee?

The AI can list, search and read tickets, replies, comments, labels, snippets, teams and users, and report ticket counts. It can create tickets, reply to customers, add internal comments, add or remove labels, assign tickets to agents or teams, mark tickets as answered, and archive, unarchive or trash tickets.

Does the AI see my SupportBee API token?

No. Your SupportBee API token is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with reading tickets only. A reply is emailed to the customer, and a new ticket can notify the requester. Replies, archiving and trashing can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own SupportBee account.

Why do I need to enter my SupportBee subdomain?

Each SupportBee desk has its own address, like acme.supportbee.com. PipMCP uses your subdomain to reach your desk, and the API token to act as you there. Enter only the subdomain part, for example 'acme'.