Integration · Customer support

Connect Claude & ChatGPT to SuperOps IT

Ask your AI which tickets are open, what software is on a laptop, or which alerts a device has raised, and get the answer from SuperOps IT. It can create and update tickets, reply to requesters, add notes, resolve alerts and create tasks. It can also look up users, sites, technicians and knowledge base articles, so routine IT work takes less clicking.

Connect SuperOps IT free

Free plan, no credit card. Takes about a minute.

Try asking

“Which high priority tickets are still open, and who has them?”
The AI lists open tickets filtered by priority, with subject, requester and assigned technician.
“Create a ticket for the Copenhagen office: printer on floor 2 is offline.”
It finds the site ID and creates the ticket with the subject, site and source.
“Reply to ticket 1187 that the new laptop ships Monday, and email the requester.”
It adds the reply to the ticket conversation and sends it by email.

What your AI can do

Tickets and tasks

List, create and update tickets, read and add replies and notes, and create and read tasks linked to tickets or projects.

Assets and alerts

List managed assets, read summaries and installed software, see alerts per asset or across all assets, and resolve alerts.

Users, sites and knowledge base

Look up and update users, create new ones, list sites, technicians and groups, and read knowledge base articles.

“What software is installed on Anna's laptop, and does it have any alerts?”
It finds the asset, lists its installed software and the alerts raised for it.
“Assign ticket 1203 to the network team and set it to in progress.”
It looks up technician groups and updates the ticket's status and assignment.
“Is there a knowledge base article on VPN setup?”
It lists knowledge base collections and articles and reads the one that matches.

27 tools for SuperOps IT

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_noteChanges dataAdd a note to a ticket or project (`workItem` with module TICKET or PROJECT and its ID) with `content`, marked PUBLIC or PRIVATE.
create_taskChanges dataCreate a task with `title` and `status`, optionally linked to a ticket or project, with due date, technician and description.
create_ticketChanges dataCreate a ticket; `input` needs `subject`, `site` (site ID) and `source`, plus optional description, requester, technician, priority, status and category.
create_userChanges dataCreate a user with `firstName` and `email`, plus optional last name, phone, department, site and roles.
get_assetChanges dataGet one asset by `input.assetId`.
get_asset_summaryChanges dataGet an asset's summary by `input.assetId`, such as hardware, OS and status.
get_kb_itemChanges dataGet one knowledge base collection or article by `input.itemId`.
get_taskChanges dataGet one task by `input.taskId`.
get_ticketChanges dataGet one ticket by `input.ticketId`, with subject, status, priority, requester, technician, site and SLA details.
get_userChanges dataGet one user by `input.userId`.
list_alertsChanges dataList alerts across your assets with paging, sorting and an optional `input.condition` filter.
list_asset_alertsChanges dataList the alerts raised for one asset by `input.assetId`.
list_asset_softwareChanges dataList the software installed on an asset by `input.assetId`.
list_assetsChanges dataList managed assets (devices) with paging, sorting and an optional `input.condition` filter.
list_kb_itemsChanges dataList knowledge base collections and articles with paging and an optional `list_info.condition` filter.
list_sitesChanges dataList your sites (locations) with paging; ticket creation needs a site ID.
list_tasksChanges dataList tasks with paging, sorting and an optional `input.condition` filter.
list_technician_groupsChanges dataList technician groups, for routing tickets to a team.
list_techniciansChanges dataList users who have a technician role, for assigning tickets and tasks.
list_ticket_notesChanges dataList the notes on a ticket by `input.ticketId`.
list_ticket_repliesChanges dataList the conversation (replies) on a ticket by `input.ticketId`.
list_ticketsChanges dataList tickets with paging and sorting in `input`; filter with `input.condition` (attribute, operator, value), e.g. by status or requester.
list_usersChanges dataList users (requesters and technicians) with paging, sorting and an optional `input.condition` filter, e.g. by email.
reply_to_ticketChanges dataAdd a reply to a ticket's conversation by `input.ticket.ticketId` with `content`; with `sendMail` it emails the listed recipients.
resolve_alertsChanges dataResolve one or more alerts by passing their IDs in `input`.
update_ticketChanges dataUpdate a ticket by `input.ticketId`: status, priority, technician, subject, category and more. Only the fields you pass change.
update_userChanges dataUpdate a user's details (name, email, phone, department, site and more) by `input.userId`. Only the fields you pass change.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose SuperOps IT from the app list.
2
Paste your key
Enter three things: your SuperOps API address (US data center https://api.superops.ai/it, EU data center https://euapi.superops.ai/it), an API token and your customer subdomain. To get the token, click the settings icon in SuperOps, select your name under My Profile, open the API token tab and click Generate token.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in SuperOps IT?

The AI can read tickets, replies, notes, tasks, assets, installed software, alerts, users, sites, technicians, technician groups and knowledge base items. It can create tickets, tasks and users, update tickets and users, reply to tickets, add notes to tickets and projects, and resolve alerts.

Does the AI see my SuperOps IT API token?

No. Your SuperOps API token is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with lookups only. Replies that email requesters, ticket updates and resolving alerts can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own SuperOps account.

Which API address should I use?

Use the address for the data center your SuperOps account is in: https://api.superops.ai/it for the US or https://euapi.superops.ai/it for the EU. You also enter your customer subdomain. The API token belongs to your user, and a user has one token at a time.