Integration · Customer support
Connect Claude & ChatGPT to Screendesk
Ask your AI what a customer showed in their Screendesk recording, or which recordings belong to a help desk ticket. It can list and read support screen recordings with their ticket details, read transcripts, get the video download and look up the users in your account. It can also give a recording a clearer title, summary or description.
Free plan, no credit card. Takes about a minute.
Try asking
“Which recordings are attached to ticket 48213?”
The AI lists recordings filtered by that help desk ticket ID, with title and summary.
“What does the customer say in the latest recording?”
It finds the newest recording and reads its transcript, so you get the key points without watching the video.
“Give me the download for the recording about the checkout error.”
It finds the recording and gets its video download.
What your AI can do
Recordings and tickets
List support screen recordings, filter by help desk ticket ID and provider, and read title, summary, description and ticket details.
Transcripts and downloads
Read the transcript of a recording and get its video download.
Users and tidy-up
List users, find a user by email, and update a recording's title, summary or description.
“Rename this recording to 'Checkout fails on saved card' and add a short summary.”
It updates the recording's title and summary. Other fields stay as they are.
“Who in our team has a Screendesk account?”
It lists the users in your Screendesk account.
“Is [email protected] a Screendesk user?”
It looks up the user by email and shows the match, if there is one.
7 tools for Screendesk
These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.
download_recordingGet the video download for a recording by `recording_uuid`.find_user_by_emailFind a Screendesk user by `email`.get_recordingGet one recording by `recording_uuid`, including title, summary, description and ticket details.get_recording_transcriptGet the transcript of a recording by `recording_uuid`.list_recordingsList support screen recordings, optionally filtered by help desk `ticket_id` and `provider`. Use `page` to page through.list_usersList the users in your Screendesk account.update_recordingChanges dataUpdate a recording's `title`, `summary` or `description` by `recording_uuid`. Only the fields you pass change.
Set up in three steps
- 1
Pick the app
Create a free PipMCP account and choose Screendesk from the app list.
- 2
Paste your key
Paste your Screendesk API token. Sign in to Screendesk, open Personal Settings > API Tokens (app.screendesk.io/profile/api), click Create an API Token, name it and click Create token. The token has the same access as your user.
- 3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
- Click your name, then Settings › Connectors › Add custom connector.
- Paste your link as the Remote MCP server URL.
- Switch it on from the + menu in a chat.
Questions
What can the AI do in Screendesk?
The AI can list and read support screen recordings with ticket details, read transcripts, get video downloads, list users and find a user by email. It can also update a recording's title, summary or description.
Does the AI see my Screendesk API token?
No. Your Screendesk API token is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.
Can I control what the AI is allowed to do?
Yes. You choose which tools are switched on, so you can keep it read-only by leaving the update tool off. Actions can require your approval before they run, and every tool call is logged.
Does it work with ChatGPT?
Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.
What does it cost?
PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Screendesk account.
Can I find the recordings for a specific help desk ticket?
Yes. Give the AI the ticket ID and it lists the recordings linked to that ticket, optionally filtered by help desk provider. It can then read the transcript or get the video download for the one you need.
Let your AI work in Screendesk today.
Start free. Your key stays encrypted, and you decide what the AI may do.
Connect Screendesk freePipMCP is not affiliated with Screendesk. Product names are trademarks of their owners.