Integration · Customer support

Connect Claude & ChatGPT to NeetoDesk

Ask your AI which tickets are waiting, what a customer has written so far, or to draft a reply in NeetoDesk. It can list, create and update tickets, read comments, add replies or internal notes and save reply drafts for an agent to send. It can also pull reports on ticket volume, agent and team performance and customer satisfaction.

Connect NeetoDesk free

Free plan, no credit card. Takes about a minute.

Try asking

“Which tickets are new or open right now?”
The AI lists tickets filtered by status, sorted by when they were created or updated.
“Summarise ticket 1284 and what the customer is asking for.”
It reads the ticket and its comments and sums up the conversation.
“Draft a reply to ticket 1284 explaining the refund process.”
It saves a draft reply on the ticket for an agent to review. Nothing is sent to the customer.

What your AI can do

Tickets

List, read, create and update tickets with status, priority, assignee, group, tags and custom fields.

Replies and notes

Read the conversation, add replies or internal notes, and save reply drafts for an agent to send.

Reports

Get ticket volume, volume over time, agent and team performance, and customer satisfaction for any period.

“Assign the ticket to Priya and set priority to high.”
It finds Priya among the team members and updates the ticket's assignee and priority.
“Add an internal note that we are waiting on the warehouse.”
It adds a note to the ticket that only your team can see.
“How did our CSAT look last week?”
It pulls the customer satisfaction report for the last 7 days.

18 tools for NeetoDesk

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_ticket_commentChanges dataAdd a comment to a ticket with `content` and `author_email`. `comment_type` reply (default) is sent to the customer; use note for an internal note.
create_customerChanges dataCreate a customer with names, emails, phones, language and time zone inside the `customer` object.
create_reply_draftChanges dataSave a draft reply on a ticket with `content` for an agent to review and send later. Nothing is sent to the customer.
create_ticketChanges dataCreate a ticket for a customer with `email`, `subject` and `description`, plus optional priority, group, assignee and tags. Automations may email the customer unless `skip_notifications` is true.
get_agent_performance_reportGet agent performance numbers for a period set by `range_type` or a custom `start_date`/`end_date`.
get_satisfaction_reportGet the customer satisfaction (CSAT) report for a period set by `range_type` or a custom `start_date`/`end_date`.
get_team_memberGet one team member by `user_id`.
get_team_performance_reportGet team (group) performance numbers for a period set by `range_type` or a custom `start_date`/`end_date`.
get_ticketGet one ticket by `ticket_id` (the ticket UUID or its ticket number), with status, priority, assignee and fields.
get_ticket_commentGet one comment on a ticket by `ticket_id` and `message_id`.
get_ticket_volume_over_timeGet ticket volume over time for a period set by `range_type` or a custom `start_date`/`end_date`.
get_ticket_volume_reportGet ticket volume numbers for a period set by `range_type` (e.g. last_7_days, this_month) or a custom `start_date`/`end_date`.
list_formsList the ticket forms in the workspace.
list_team_membersList team members (agents), optionally filtered by `email`. Use it to find an agent to assign a ticket to.
list_ticket_commentsList the comments (replies and internal notes) on a ticket by `ticket_id`.
list_ticket_fieldsList the custom ticket fields defined in the workspace, to know which `ticket_fields` a ticket can carry.
list_ticketsList tickets, optionally filtered by `status` (comma-separated, e.g. new,open,waiting_on_customer) and sorted by created_at or updated_at.
update_ticketChanges dataUpdate a ticket's status, priority, assignee, group, category, tags or fields by `ticket_id`.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose NeetoDesk from the app list.
2
Paste your key
Paste your NeetoDesk API key and your workspace subdomain (the acme in acme.neetodesk.com). In NeetoDesk go to the Admin panel > API keys, click Add API key, choose type General, set an expiry date or Never expires, and copy the key from the list.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in NeetoDesk?

The AI can list and read tickets, comments, team members, ticket fields and forms, and pull reports on ticket volume, agent and team performance and customer satisfaction. It can create and update tickets, add replies and internal notes, save reply drafts and create customers.

Does the AI see my NeetoDesk API key?

No. Your NeetoDesk credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. A reply comment is sent to the customer, so it can require your approval before it runs. You can also leave replies off and let the AI save drafts only. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own NeetoDesk account.

Will the AI reply to customers on its own?

Only if you let it. Adding a comment of type reply sends it to the customer, while a note stays internal. A reply draft is saved on the ticket for an agent to review and send later, so nothing reaches the customer.