Integration · Customer support

Connect Claude & ChatGPT to Moveo.AI

Ask your AI what is open in a desk, what a customer said in a conversation, or how a broadcast performed in Moveo.AI. It can read conversations and transcripts, reply to customers, add internal notes, reassign conversations, manage contacts, search knowledge bases and read broadcast analytics. Support work gets done from the chat.

Connect Moveo.AI free

Free plan, no credit card. Takes about a minute.

Try asking

“Which conversations are open in the support desk?”
The AI finds the desk and lists its conversations filtered by status, with assignee and department.
“Summarize the conversation with the customer who asked about a refund.”
It reads the transcript of the conversation and sums up what was said.
“Add an internal note: waiting for the warehouse to confirm.”
It adds the note to the conversation. Only agents see it, not the customer.

What your AI can do

Conversations

List conversations by desk, read messages and transcripts, reply to customers, add internal notes and change status, assignee or department.

Contacts

Search, create, update and delete contacts, and see what the AI agents remember about each one.

AI agents, knowledge and broadcasts

Read AI agents, desks and agent presence, search knowledge bases, and read broadcasts, recipients and analytics.

“Assign this conversation to the billing department.”
It looks up the desk's departments and moves the conversation there.
“What does our knowledge base say about delivery times?”
It searches the knowledge base with your question and returns the matching passages.
“How did last week's WhatsApp broadcast do?”
It finds the campaign and reads its delivery and engagement analytics.

27 tools for Moveo.AI

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_internal_noteChanges dataAdd an internal note with `text` to a conversation by `desk_id` and `session_id`. Only agents see it, not the customer.
create_contactChanges dataCreate a contact with `name` (required), email, phone, language, location, time zone, external_id and custom fields.
delete_contactDeletesPermanently delete a contact by `contact_id`. This cannot be undone.
get_ai_agentGet one AI agent by `brain_id`, including its settings and language.
get_broadcastGet one broadcast campaign by `campaign_id`.
get_broadcast_analyticsGet delivery and engagement analytics for a broadcast campaign by `campaign_id`.
get_contactGet one contact by `contact_id`, with name, email, phone, language, location and custom fields.
get_conversationGet one conversation by `desk_id` and `session_id`, including status, assignee and context.
get_conversation_transcriptGet the full transcript of a conversation by `desk_id` and `session_id`.
get_current_userGet the Moveo user linked to the connected API key.
get_deskGet one desk by `desk_id`.
list_agent_presenceList the online/away status of the account's human agents.
list_ai_agentsList the account's AI agents (brains), optionally filtered by `name`. Use to find a brain_id.
list_broadcast_recipientsList the recipients of a broadcast campaign by `campaign_id`, filtered by `q`, status, channels or error type.
list_broadcastsList broadcast campaigns, filtered by name, type, status or channels. Use to find a campaign_id.
list_contact_memoriesList what the AI agents remember about a contact, by `contact_id`.
list_conversation_messagesGet the message history of a conversation by `desk_id` and `session_id`.
list_conversationsList conversations in a desk by `desk_id`, filtered by status, view_id, agent_id, brain_id or department_id, with cursor paging. Use to find a session_id.
list_departmentsList the departments in a desk by `desk_id`. Use to find a department_id for routing.
list_desksList the account's desks (inboxes where human agents handle conversations), optionally filtered by `name`. Use to find a desk_id.
list_internal_notesList the internal notes on a conversation by `desk_id` and `session_id`.
list_knowledge_basesList the account's knowledge bases (collections). Use to find a collection_id.
search_contactsSearch contacts by `q` (name, email or phone) or source, with cursor paging. Use to find a contact_id.
search_knowledge_baseChanges dataSearch a knowledge base by `collection_id` with a `query`, optionally limited to certain data sources. Returns the matching passages.
send_conversation_messageVisible to othersSend a message to the customer in a conversation by `desk_id` and `session_id`. Put the text (or a template) in `body`. The customer receives it.
update_contactChanges dataUpdate a contact by `contact_id`: name, email, phone, language, location, time zone or custom fields.
update_conversationChanges dataUpdate a conversation by `desk_id` and `session_id`: change status, assign to an agent (assignee_agent_id) or AI agent (assignee_brain_id), move department, or set context.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Moveo.AI from the app list.
2
Paste your key
Paste your Moveo.AI API key and your account slug. In Moveo, go to Deploy > Developer Tools > API Keys (Admins and Owners only), enter a name and choose the Manage type. The Use type only allows sessions, messages and classify. Copy the key, since it is shown only once. Your account slug is the account name used in your Moveo address.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Moveo.AI?

The AI can read conversations, messages, transcripts, internal notes, desks, departments, AI agents, agent presence, contacts, contact memories, knowledge bases and broadcasts with their recipients and analytics. It can reply to customers, add internal notes, update conversations, create and update contacts and search knowledge bases. It can also delete a contact if you switch that tool on.

Does the AI see my Moveo.AI credentials?

No. Your Moveo.AI credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Sending a message reaches the customer, and deleting a contact is permanent, so both can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Moveo.AI account.

Which type of Moveo.AI API key do I need?

Choose the Manage type when you create the key under Deploy > Developer Tools > API Keys. A Use key only allows sessions, messages and classify, so most tools would not work with it. Only Admins and Owners can create API keys. You also paste your account slug, which is the account name in your Moveo address.