Integration · Customer support

Connect Claude & ChatGPT to Issuetrak

Ask your AI what an issue is about, which tickets belong to a customer, or to log a new issue in Issuetrak. It can search and read issues, notes, attachments and tasks, submit and update issues, add public or private notes, and look up users and organizations. You get answers from your helpdesk without switching screens.

Connect Issuetrak free

Free plan, no credit card. Takes about a minute.

Try asking

“What is the status of issue 4821?”
The AI reads the issue with subject, description, status, priority, assignee and organization.
“Log a new issue for Acme: the VPN drops every hour.”
It finds the right issue type and organization and submits the issue with subject and description.
“Assign issue 4821 to Maria and set the priority to high.”
It finds Maria's user ID and the priority, then updates the issue with both changes.

What your AI can do

Issues

Search, read, submit and update issues, and check which fields the form for an issue type uses.

Notes, tasks and attachments

Read and add public or private notes with labor time, list attached files and complete tasks on an issue.

Users and organizations

Search and read users and organizations, create organizations, and look up priorities and substatuses.

“Add a private note to 4821 that we are waiting for the vendor, 30 minutes spent.”
It adds the note as private, hidden from end users, and logs the labor time.
“What has happened on issue 4790 so far?”
It lists the notes and attached files on the issue, so you can catch up quickly.
“Mark the backup check task on 4821 as done.”
It lists the tasks on the issue and marks the right one complete.

20 tools for Issuetrak

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_issue_noteVisible to othersAdd a note to an issue (`iid`) with `note_text`; set `is_private` to hide it from end users and optionally log `labor_time`.
complete_issue_taskVisible to othersMark a task on an issue complete: `issue_iid`, task `iid` and `is_completed`.
create_issueVisible to othersSubmit a new issue: `subject`, `description` and `issue_type_iid` are required; optionally set priority, organization, assignee (`assigned_to_iid`), department, target date or custom fields (`udfs`). Issuetrak may send notification emails unless suppressed.
create_organizationChanges dataCreate an organization with a `name` and optional contact details, address and email domain. Search first to avoid duplicates.
get_issueGet one issue by its number `iid`, with subject, description, status, priority, assignee and organization.
get_issue_formGet the submission form for an issue type (`ticket_iid` = issue type IID), showing which fields it uses.
get_organizationGet one organization by `iid`.
get_userGet one user by `iid`.
list_issue_attachmentsList the files attached to an issue (`iid`).
list_issue_notesList the notes on an issue (`iid`).
list_issue_tasksVisible to othersList the tasks (checklist items) on an issue (`issue_iid`).
list_issue_typesVisible to othersList issue types. Use this to find the `issue_type_iid` needed to create an issue.
list_organizationsList organizations (customer companies), with paging.
list_prioritiesList issue priorities and their IIDs.
list_substatusesList issue substatuses and their IIDs.
list_usersList Issuetrak users, with paging.
search_issuesChanges dataSearch issues (tickets) with an optional advanced `filter` object, sorting and paging (`page_size`, `page_number`). Use this to find an issue number (IID).
search_organizationsChanges dataSearch organizations by criteria such as name, email domain or city.
search_usersChanges dataSearch users by criteria such as name, email, organization or whether they are agents. Use this to find a user's IID, e.g. to assign an issue.
update_issueVisible to othersUpdate an issue by `iid` using patch `items`, each with `op` (Add, Replace or Remove), a field `path` such as /subject, and a `value`.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Issuetrak from the app list.
2
Paste your key
Paste your Issuetrak site address (the URL you log in at, without a trailing slash) and an API v2 token. In Issuetrak, open the Settings lightbox, choose API v2 under Integrations and click Tokens. Create a token and copy it, as it is shown only once. Your user needs the permission "Can authenticate with the API v2".
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Issuetrak?

The AI can search and read issues, notes, attachments, tasks, users, organizations, issue types, issue forms, priorities and substatuses. It can submit and update issues, add notes, complete tasks and create organizations.

Does the AI see my Issuetrak credentials?

No. Your Issuetrak API v2 token is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Submitting an issue can make Issuetrak send notification emails, and notes and updates change the issue your team and end users see. These actions can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT, open Settings › Apps & Connectors › Advanced, turn on Developer mode and add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Issuetrak site.

Why does PipMCP need my Issuetrak site address?

Each Issuetrak installation has its own address, and the API runs on that site. PipMCP uses the address you log in at, together with your API v2 token, to reach your issues. Your user needs the permission "Can authenticate with the API v2" to create the token.