Integration · Customer support

Connect Claude & ChatGPT to Froged

Ask your AI to find conversations about a topic in Froged, sum up a thread or draft and send a reply. It can assign conversations to agents or inbox groups, add internal notes, tag, prioritize and close them. It can also look up contacts by email, update their attributes and link them to company accounts.

Connect Froged free

Free plan, no credit card. Takes about a minute.

Try asking

“Find conversations that mention a refund.”
The AI searches conversations by text and opens the ones you pick with all their messages.
“Assign the conversation about the broken invoice link to Maria.”
It finds Maria's agent ID in the agent list and assigns the conversation to her.
“Reply that the fix is live, then close the conversation.”
It sends the reply to the contact and closes the conversation.

What your AI can do

Conversations

Search, read and reply to conversations, add internal notes, tag, prioritize and close them, and start new ones.

Assignment

List agents and inbox groups, and assign or unassign conversations to either.

Contacts and accounts

Look up contacts by ID, email or your own user ID, set their attributes, and attach or detach them from accounts.

“Add a note for the team: waiting on the supplier.”
It adds an internal note to the conversation that only your team can see.
“Who is [email protected] and which account is she on?”
It finds the contact by email and shows her details. It can attach her to an account if she is not on one yet.
“Send a WhatsApp message to +4512345678 that the order is ready.”
It starts a WhatsApp conversation through your Twilio integration and sends the message.

24 tools for Froged

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_conversation_tagChanges dataAdd a tag (`tag_id`) to a conversation (`conversation_id`).
add_noteVisible to othersAdd an internal note to a conversation by `conversation_id` with `message`; notes are visible to your team only.
assign_conversation_agentChanges dataAssign a conversation (`conversation_id`) to an agent (`agent_id`), or unassign it.
assign_conversation_groupChanges dataAssign a conversation (`conversation_id`) to an inbox group (`group_id`), or unassign it.
attach_contact_to_accountChanges dataAttach a contact (`contact_id`) to an account (`account_id`).
close_conversationVisible to othersClose a conversation by `conversation_id`.
detach_contact_from_accountChanges dataDetach a contact (`contact_id`) from an account (`account_id`).
get_contactGet one contact by Froged `contact_id`.
get_contact_by_emailGet one contact by `email` address.
get_contact_by_user_idGet one contact by your own `user_id` for them.
get_conversationGet a full conversation with all its messages by `conversation_id`.
list_account_contactsList the contacts attached to an account by `account_id`, with paging and sorting.
list_accountsVisible to othersList company accounts, optionally sorted with `order_by` and `order_mode`.
list_agentsList all agents in the workspace, to find an agent ID for assigning conversations.
list_contactsVisible to othersList contacts, optionally sorted with `order_by` and `order_mode`.
list_conversationsList conversations, with paging and sorting via `order_by` and `order_mode`.
list_inbox_groupsList all inbox groups, to find a group ID for assigning conversations.
remove_conversation_tagDeletesRemove a tag (`tag_id`) from a conversation (`conversation_id`).
search_conversationsVisible to othersSearch conversations by `text`.
send_messageVisible to othersReply in a conversation by `conversation_id` with `message`. The reply is sent to the contact.
set_contact_attributesChanges dataCreate or update a contact by setting its attributes; pass the contact identifier and the attributes to set in `body`.
set_conversation_priorityVisible to othersMark or unmark a conversation (`conversation_id`) as priority with `priority` true or false.
start_conversationChanges dataStart a new conversation with one or more contacts (`id_contacts`) on a `channel`, with an opening `message`. The message is sent to the contacts.
start_whatsapp_conversationChanges dataStart a WhatsApp conversation (via the Twilio integration) with `id_contacts` or a `phone_number` and a `message`. The message is sent to the contact.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Froged from the app list.
2
Paste your key
Paste your Froged workspace ID and API key. The workspace ID (wid) is the 6-character alphanumeric identifier of your Froged workspace. A workspace admin generates the API key inside the Froged platform.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Froged?

The AI can list and search conversations, read full threads, reply, add internal notes, tag, prioritize, close and assign conversations, and start new conversations, including on WhatsApp through the Twilio integration. It can also list contacts, accounts, agents and inbox groups, look up and update contacts, and link contacts to accounts.

Does the AI see my Froged credentials?

No. Your Froged credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Replies and new conversations are sent to your contacts, so those tools can require your approval before they run, as can closing conversations and removing tags. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Froged account.

What is the Froged workspace ID?

It is the 6-character alphanumeric identifier (wid) of your Froged workspace. PipMCP needs it together with an API key that a workspace admin generates inside the Froged platform.