Integration · Customer support

Connect Claude & ChatGPT to Userback

Ask your AI which new bug reports came in, what users said about a page, or to assign and prioritize feedback in Userback. It can list and read feedback items, update their status, priority, assignee and due date, and reply with public or internal comments. It can also look up projects, team members, workflow statuses and session recordings.

Connect Userback free

Free plan, no credit card. Takes about a minute.

Try asking

“What new bug reports came in this week?”
The AI lists feedback items filtered by type and date, with title, priority and page URL.
“Summarize the feedback on our checkout page.”
It reads the matching feedback items and sums up what users reported.
“Assign this bug to Anna, set it to high priority and due Friday.”
It finds Anna among your team members and updates the feedback item's assignee, priority and due date.

What your AI can do

Feedback

List and read bug reports, ideas and general feedback, create new items, and update status, priority, category, assignee and due date.

Comments

Read comments, reply in a thread, and choose whether a comment is public to the user or internal to your team.

Projects and team

Look up projects, team members, workflow statuses and session recordings.

“Reply to the user that the fix ships next week.”
It adds a public comment on the feedback item, so the person who left it can see the reply.
“Move all resolved items in the web project to Done.”
It looks up your workflow statuses and updates the workflow of each matching feedback item.
“Is there a session recording for this report?”
It searches session recordings and reads the one that matches.

15 tools for Userback

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_commentChanges dataAdd a comment to a feedback item (`feedback_id`, `comment`). Set `is_public` to show it to the person who left the feedback, and `reply_comment_id` to reply in a thread.
delete_feedbackDeletesPermanently delete a feedback item by `feedback_id`. This cannot be undone.
get_commentGet one comment by `message_id`.
get_feedbackGet one feedback item by `feedback_id`, including title, description, type, priority, assignee, workflow status and page URL.
get_projectGet one project by `project_id`.
get_session_recordingGet one session recording by `session_recording_id`.
get_team_memberGet one team member by `user_id`.
list_commentsList comments on feedback items with paging (`page`, `limit`), `sort` and an OData `filter` (e.g. on the feedback ID).
list_feedbackList feedback items (bug reports, ideas, general feedback) with paging (`page`, `limit`), `sort` and an OData `filter`.
list_projectsList Userback projects with paging, sorting and an OData `filter`. Use to find a project's ID.
list_session_recordingsList session recordings with paging, sorting and an OData `filter`.
list_team_membersList team members with paging, sorting and an OData `filter`. Use to find an `assignee_id`.
list_workflow_statusesList workflow statuses (the stages feedback moves through) with paging, sorting and an OData `filter`.
update_commentChanges dataEdit a comment by `message_id`: its text or whether it is public.
update_feedbackChanges dataUpdate a feedback item by `feedback_id`: title, description, priority, category, due_date, assignee_id, workflow (status), rating or sharing settings. Only the fields you pass change.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Userback from the app list.
2
Paste your key
Paste a Userback API token. Log in to Userback as an admin and open Account > API tokens (app.userback.io/account/api_token), then generate a token. The token has full access to your account.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Userback?

The AI can read feedback items, comments, projects, team members, workflow statuses and session recordings. It can create and update feedback, add, edit and delete comments, manage workflow statuses and delete feedback items if you switch those tools on.

Does the AI see my Userback credentials?

No. Your Userback credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Deleting a feedback item or a comment cannot be undone, and actions like that can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Userback account.

Which Userback account do I need for the API token?

The API token is created by a Userback admin, and Userback requires the Premium plan or higher for it. The token has full access to your account, so use the tool switches in PipMCP to limit what the AI can do.