Integration · Customer support

Connect Claude & ChatGPT to Trengo

Ask your AI which Trengo tickets are still open, what a customer wrote last, or to draft and send a reply. It can list and read conversations, search contacts and profiles, look up quick replies and help center articles, and assign, label, merge, close or reopen tickets. Internal notes stay inside your team.

Connect Trengo free

Free plan, no credit card. Takes about a minute.

Try asking

“Which open tickets are not assigned to anyone yet?”
The AI lists tickets with status OPEN, newest first, so you can see what still needs an owner.
“Summarize the conversation in ticket 88412.”
It reads the messages in the ticket, including internal notes, and sums up what happened.
“Assign ticket 88412 to the billing team and label it Refund.”
It finds the team and label IDs, assigns the ticket and adds the label.

What your AI can do

Tickets and messages

List and read tickets and their messages, reply to customers or add internal notes, and assign, label, merge, close or reopen tickets.

Contacts and profiles

Search contacts and profiles by name, email or phone, create and update contacts, and add notes to a contact.

Team and knowledge

List users, teams, labels, close reasons and quick replies, and search your help center articles.

“Reply to ticket 88412 that the refund is on its way.”
It sends the reply to the customer in the ticket. The message goes out right away.
“Do we have a help article about changing delivery address?”
It searches your help center for matching articles, published or draft.
“Merge ticket 88420 into 88412, it is the same customer issue.”
It moves the messages from the first ticket into the second.

27 tools for Trengo

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_contact_noteChanges dataAdd an internal note to a contact by `contact_id`.
add_ticket_labelChanges dataAdd a label to a ticket. Pass `ticket_id` and `label_id` (see list_labels).
assign_ticketChanges dataAssign a ticket (`ticket_id`) to a user or team: set `type` to user or team and pass `user_id` or `team_id`, with an optional note.
close_ticketVisible to othersClose a ticket by `ticket_id`, optionally with a ticket result (close reason) `ticket_result_id`.
create_contactChanges dataCreate a contact on a channel. Pass the channel ID in both `channel_id` and `body_channel_id`, the contact's email or phone as `identifier`, and an optional `name`.
create_ticketChanges dataOpen a new ticket for a contact on a channel. Pass `channel_id` and `contact_id`, plus an optional `subject`.
delete_ticketDeletesPermanently delete a ticket by `ticket_id`. This cannot be undone.
get_contactGet one contact by `contact_id`, with channels, custom fields and profile.
get_profileGet one profile by `profile_id`, with its linked contacts.
get_ticket_messageGet one message in a ticket by `ticket_id` and `message_id`.
list_help_centersList your help centers with their IDs.
list_labelsList the labels you can put on tickets, with their IDs.
list_quick_repliesList saved quick replies (canned answers), optionally by `type`.
list_teamsList teams with their IDs, users and channels.
list_ticket_messagesList the messages in a ticket by `ticket_id`, including internal notes. Paged.
list_ticket_resultsList the ticket results (close reasons) you can apply when closing a ticket.
list_ticketsList conversations (tickets), newest first. Filter by `status` (OPEN, ASSIGNED, CLOSED, INVALID), `channels`, `users`, `labels`, `contact_id` or updated since. Paged.
list_usersList the users (agents) in your Trengo team with their IDs.
merge_ticketsVisible to othersMerge ticket `source_ticket_id` into ticket `ticket_id`. The source ticket's messages move to the target ticket.
remove_ticket_labelDeletesRemove a label from a ticket. Pass `ticket_id` and `label_id`.
reopen_ticketVisible to othersReopen a closed ticket by `ticket_id`.
reply_to_ticketVisible to othersSend a reply in a ticket (`ticket_id`) to the customer, or set `internal_note`=true to add a note only your team sees. For email you can set `subject`. A reply is sent to the customer immediately.
search_contactsSearch contacts by name, email or phone with `term`. Paged.
search_help_articlesSearch articles in a help center (`help_center_id`) with `term`; filter by draft or published and `locale_code`.
search_profilesSearch profiles (customer records that group several contacts, e.g. a company) with `term`.
send_new_messageVisible to othersStart a new outbound conversation: send `message` from a channel (`channel_id`) to a phone number or email (`contact_identifier`). Creates the contact if needed. Sends a real message.
update_contactChanges dataUpdate a contact by `contact_id`: change the `name` or contact group IDs.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Trengo from the app list.
2
Paste your key
Paste a Trengo personal access token. You create it in Trengo, as described in Trengo's 'Making requests' guide for developers. Copy the token and paste it into PipMCP.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Trengo?

The AI can read tickets, messages, contacts, profiles, users, teams, labels, quick replies and help center articles. It can reply to tickets, add internal notes, start new conversations, create and update contacts, and assign, label, merge, close, reopen or delete tickets.

Does the AI see my Trengo access token?

No. Your Trengo access token is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Sending messages to customers and deleting tickets, which is permanent, can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Trengo account. PipMCP is not affiliated with Trengo.

Can the AI reply to customers on its own?

Only if you switch on the reply or new message tools. A reply is sent to the customer immediately, so many teams make those tools require approval. The AI can also add an internal note instead, which only your team sees.