Integration · Customer support
Connect Claude & ChatGPT to Thoughtly
Ask your AI to add a new lead to Thoughtly and have one of your voice agents call them, or to sum up how yesterday's calls went. It can search, create and update contacts, list your agents and read the call results for each agent. You run your voice agents from a chat instead of switching between screens.
Free plan, no credit card. Takes about a minute.
Try asking
“Add Maria Jensen, +45 20 11 22 33, tagged webinar.”
The AI creates the contact with phone number, name and tag.
“Have the booking agent call Maria now.”
It finds the agent and the contact and places the call right away. This is a real phone call.
“Which voice agents do I have?”
It lists your agents with the IDs used to place calls and read results.
What your AI can do
Contacts
Search contacts by name, phone, email or tags, and create, update or delete them with custom attributes.
Calls
Have a voice agent phone a contact right away, with optional details the agent can use in the conversation.
Agents and results
List your voice agents and read the call results for each one, filtered by status or tags.
“How did the calls from the booking agent go this week?”
It lists that agent's call results, which you can filter by status or tags.
“Find the contact with email [email protected] and update his phone number.”
It searches your contacts, finds Peter and changes the phone number.
“Delete the test contact we made earlier.”
It finds the contact and deletes it. This cannot be undone.
9 tools for Thoughtly
These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.
call_contactChanges dataHave a voice agent phone a contact right away: pass `contact_id` and the agent's `interview_id`, plus optional `metadata` the agent can use in the conversation. This places a real phone call.create_contactChanges dataAdd a new contact with `phone_number` (required) plus optional name, email, country_code, tags and attributes. A contact must exist before you can call it.delete_contactDeletesPermanently delete a contact by `contact_id`. This cannot be undone.get_contactGet one contact by `contact_id`, including phone number, email, tags and attributes.get_current_userGet details of the user and team the connection belongs to.list_agentsList or search your voice agents (called interviews in the API) by `search` or `status`. Returns the agent IDs used to place calls and read results.list_call_resultsList the call results (responses) for one agent by `interview_id`, filtered by `search`, `status` or `response_tags`; paginated. Use it to read how calls went.search_contactsSearch your Thoughtly contacts by name, phone or email in `search`, or filter by `tags`/`excluded_tags`; results are paginated. Use it to find a contact's ID before calling or updating.update_contactChanges dataUpdate a contact's name, email, phone number, country code or custom attributes by `contact_id`.
Set up in three steps
- 1
Pick the app
Create a free PipMCP account and choose Thoughtly from the app list.
- 2
Paste your key
Paste your Thoughtly Team ID and API token. In Thoughtly open Settings > Developer (admins only), click Generate Token under API Tokens and copy it, then copy the Team ID shown on the same page.
- 3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
- Click your name, then Settings › Connectors › Add custom connector.
- Paste your link as the Remote MCP server URL.
- Switch it on from the + menu in a chat.
Questions
What can the AI do in Thoughtly?
It can search, read, create, update and delete contacts, list your voice agents, read the call results for an agent, and have an agent call a contact. It can also read the user and team the connection belongs to.
Does the AI see my Thoughtly credentials?
No. Your Team ID and API token are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.
Can I control what the AI is allowed to do?
Yes. You choose which tools are switched on, so you can start with contacts and call results only. Placing a call phones a real person, and deleting a contact is permanent, so both can require your approval before they run. Every tool call is logged.
Does it work with ChatGPT?
Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.
What does it cost?
PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Thoughtly account. Anything Thoughtly charges for calls is between you and Thoughtly.
Who can create the API token?
Only Thoughtly admins can open Settings > Developer. There they generate the API token and find the Team ID on the same page. If you are not an admin, ask one to create the token for you.
Let your AI work in Thoughtly today.
Start free. Your key stays encrypted, and you decide what the AI may do.
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