Integration · Customer support

Connect Claude & ChatGPT to Textline

Ask your AI what a customer wrote last, to reply in a conversation, or to schedule a reminder text for tomorrow morning. It reads and manages Textline conversations, contacts, departments and agents, sends and schedules texts, adds internal notes and resolves conversations. Your team's texting inbox is one question away.

Connect Textline free

Free plan, no credit card. Takes about a minute.

Try asking

“What did +45 20 12 34 56 write to us last?”
The AI finds the conversation by phone number and shows the newest messages.
“Reply to that conversation: your order ships tomorrow.”
It sends the text in the existing conversation. This sends a real SMS to the customer.
“Add an internal note: customer asked for a refund.”
It adds a whisper to the conversation that only agents see.

What your AI can do

Conversations

List and search conversations, read messages, reply, add internal notes and resolve conversations with a disposition.

Sending and scheduling

Send a text to a phone number from a department, or schedule one for a set time.

Contacts and team

Search, create and update contacts, record texting consent, and look up departments and agents.

“Text 50 11 22 33 from Support at 9:00 tomorrow to confirm the appointment.”
It schedules the SMS from the Support department, and Textline sends it at that time.
“Mark the conversation as resolved.”
It resolves the conversation, with a disposition if you name one.
“Add Lars Holm as a contact with the tag VIP.”
It creates the contact with phone number, name and tags.

15 tools for Textline

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

create_contactChanges dataCreate a contact: `customer` with `phone_number` and optional name, email, notes and tags.
get_contactGet one contact (customer) by `json_uuid`.
get_conversationGet a conversation's messages by conversation `json_uuid`, newest first; page with `page` and `limit`.
get_organizationGet your Textline organization; set `include_groups` or `include_users` to also list departments and agents.
list_agentsList agents (users), optionally filtered by `email` or `uuid`.
list_conversationsList conversations, optionally filtered by `phone_number`, text `query` or department `group_uuid`.
list_departmentsList your departments (groups), to find a `group_uuid` for sending texts.
list_dispositionsList dispositions (resolution reasons) you can use when resolving conversations.
reply_in_conversationVisible to othersSend a text message in an existing conversation by `json_uuid`, with the text in `comment.body`. Sends a real SMS to the customer. Use `whisper.body` for an internal note.
resolve_conversationChanges dataMark a conversation as resolved by `conversation_uuid`, optionally with a `disposition_uuid`.
schedule_messageVisible to othersSchedule a text to a `phone_number` at `timestamp` (Unix time) with the text in `comment.body`. The SMS is sent automatically at that time.
search_contactsSearch contacts (customers) by `phone_number` or text `query`.
send_messageVisible to othersSend a text message to a `phone_number` from a department (`group_uuid`), with the text in `comment.body`. Sends a real SMS to the customer. Use `whisper.body` instead for an internal note only agents see.
set_contact_consentChanges dataRecord a contact's texting consent by `phone_number` or `customer_uuid` with a `consent` value.
update_contactVisible to othersUpdate a contact by `json_uuid`: name, email, notes, tags, custom fields, or archive or block them.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Textline from the app list.
2
Paste your key
Paste a Textline access token. You need a Standard or Pro plan. In Textline go to Settings › Tools & Integrations › Developer API and copy the access token shown there. The API acts as that agent, so use an agent with the permissions you want.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Textline?

It can read your organization, departments, agents, conversations, contacts and dispositions. It can send and schedule texts, reply in conversations, add internal notes, resolve conversations, create and update contacts and record texting consent.

Does the AI see my Textline access token?

No. You paste your Textline access token into PipMCP once. It is encrypted at rest, never shown to the AI and never shown again after you save it. The AI only gets the results of the tools you have switched on.

Can I control what the AI is allowed to do?

Yes. Switch on only the tools you want, for example reading conversations without sending. Sending, replying and scheduling send real SMS to customers, so they can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT, open Settings › Apps & Connectors › Advanced, turn on Developer mode and add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan, and you do not need a credit card to start. Paid plans are billed per completed task. You connect your own Textline account, and the Developer API needs a Standard or Pro plan in Textline.

Whose name do the texts go out under?

The Textline API acts as the agent whose access token you paste. Texts are sent from the department you choose, and the agent's permissions in Textline apply. Use an agent with only the permissions you want the AI to have.