Connect Claude & ChatGPT to Teamwork Desk

23 tools for Teamwork Desk

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

• create_companyChanges dataCreate a customer company with a unique `name`, plus email, domains, phones and details.
• create_customerChanges dataCreate a customer, passing their details (email, first and last name, phone, company, notes) inside `customer`. Search first to avoid duplicates.
• create_ticketChanges dataCreate a ticket with a `subject` and first `message`. Set the customer (ID or email), inbox, agent, status, priority, type and tags. With `notify_customer` true the customer is emailed.
• create_ticket_reminderChanges dataSet a reminder on a ticket: pass the ticket, a name and the `notify_at` date and time.
• get_companyGet one company by its ID (passed in `customer_id`; the input is misnamed but takes the company ID).
• get_current_userGet the Teamwork Desk agent this connection is signed in as.
• get_customerGet one customer by `customer_id`, including email, phone, company and ticket count.
• get_ticketGet one ticket with its subject, status, priority, agent, customer and inbox. Pass the ticket ID in `customer_id` (the input is misnamed but takes the ticket ID).
• list_agentsList the agents (users) on your help desk with their IDs, for assigning tickets.
• list_canned_responsesList saved canned responses (reply templates) you can reuse when replying to tickets.
• list_companiesList the customer companies in your help desk.
• list_inboxesList your help desk inboxes with their IDs. A ticket belongs to one inbox.
• list_tagsList the tags you can put on tickets and customers.
• list_ticket_messagesList the messages (customer emails, agent replies and notes) on a ticket by `ticket_id`.
• list_ticket_prioritiesList the ticket priorities with their IDs.
• list_ticket_statusesList the ticket statuses (such as active, waiting, solved) with their IDs.
• list_ticket_typesList the ticket types with their IDs.
• list_time_logsList time logged against tickets.
• log_timeChanges dataLog time spent on a ticket: pass the ticket, `seconds`, date, description and whether it is billable.
• reply_to_ticketChanges dataAdd a reply message to a ticket by `ticket_id`, with optional cc, bcc and attachments; replies are emailed to the customer. You can also set the ticket's status at the same time.
• search_customersSearch customers by name or email in `search`, or by domain, company or tag. Use it to find a customer ID.
• search_help_articlesSearch your Help Docs knowledge base articles by text in `search`, optionally by site, category or status. Useful for finding an answer to send a customer.
• search_ticketsSearch tickets by text in `search` (subject, body, customer name or email) and filter by inboxes, statuses, priorities, agents, customers, companies, tags or updated dates.

Questions