Integration · Customer support

Connect Claude & ChatGPT to Syncro

Ask your AI which tickets are still open for a customer, to log 30 minutes on a ticket, or to find a client's devices in Syncro. It can work with tickets, comments, time entries, customers, contacts, assets, appointments, invoices, estimates, leads, payments and products. Your service desk questions get answered without digging through screens.

Connect Syncro free

Free plan, no credit card. Takes about a minute.

Try asking

“Which tickets for Nordic Foods are not closed yet?”
The AI finds the customer and lists their tickets that are not closed, with number, subject, status and assignee.
“Add a private note to ticket 4312: waiting for the replacement disk.”
It adds a hidden comment to the ticket, so the customer is not emailed.
“Log 30 minutes on ticket 4312 for the remote session this morning.”
It adds a time entry to the ticket with the duration and your notes.

What your AI can do

Tickets

Search, create and update tickets, add public or private comments, and log time on a ticket.

Customers and assets

Search, create and update customers and contacts, and look up customer assets and their details.

Billing and scheduling

Read invoices, estimates and payments, email an invoice, and create or move appointments.

“What devices do we manage for Acme?”
It searches customer assets for Acme and lists them with asset type.
“Which invoices are still unpaid?”
It lists unpaid invoices, and can open one to show line items and totals.
“Book an on-site visit at Acme next Tuesday at 10 for ticket 4312.”
It creates an appointment linked to the customer and ticket. The customer is only emailed if you ask for it.

30 tools for Syncro

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_ticket_commentChanges dataAdd a comment to a ticket. Set `hidden` for a private note; otherwise the customer may be emailed unless `do_not_email` is true.
add_ticket_time_entryChanges dataLog time on a ticket: start/end or duration in minutes, notes and technician.
create_appointmentChanges dataCreate an appointment with `summary` and `start_at`, optionally linked to a customer or ticket. Set `email_customer` to notify the customer by email.
create_contactChanges dataAdd a contact person to a customer: name, email, phone and address.
create_customerChanges dataCreate a customer: business name, first/last name, email, phone, address and notes.
create_leadChanges dataCreate a lead: name, business name, email, phone, address and ticket details.
create_ticketChanges dataCreate a ticket for a customer: subject, problem type, status, priority, due date, assignee and an initial comment.
email_invoiceVisible to othersEmail an invoice to the customer by `invoice_id`. Sends a real email.
get_assetGet one customer asset (device) by ID.
get_contactGet one contact by `contact_id`.
get_current_userGet the Syncro user this connection is signed in as.
get_customerGet one customer by `customer_id`, with contact details and settings.
get_estimateGet one estimate by ID, with line items.
get_invoiceGet one invoice by `invoice_id`, with line items and totals.
get_ticketGet one ticket by `ticket_id`, with its comments, status and assets.
list_appointmentsList appointments, optionally only yours or between `date_from` and `date_to`.
list_contactsList contacts, optionally for one `customer_id`.
list_estimatesList estimates (quotes), filtered by customer, status or date.
list_invoicesList invoices, filtered by paid/unpaid, ticket or update date.
list_ticket_commentsList the comments on a ticket by `ticket_id`.
search_assetsSearch customer assets (devices) by text `query`, customer or asset type.
search_customersSearch customers by text `query`, email, name or business name.
search_leadsSearch leads by text `query` or status.
search_paymentsSearch payments received, by text `query`.
search_productsSearch products by name, SKU, UPC, category or text `query`.
search_ticketsSearch tickets by text `query`, number, status (e.g. New, In Progress, Resolved, Not Closed), customer, contact, assignee or dates.
update_appointmentChanges dataUpdate an appointment by ID (time, summary, location, attendees).
update_contactChanges dataUpdate a contact by `contact_id`; `name` is required.
update_customerChanges dataUpdate a customer's details by `customer_id`.
update_ticketChanges dataUpdate a ticket by `ticket_id`, e.g. status, priority, assignee, subject or due date.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Syncro from the app list.
2
Paste your key
Enter your Syncro subdomain (the "acme" in acme.syncromsp.com) and paste an API token. In Syncro go to Admin > API - API Tokens and click + New Token. Open Custom Permissions, give it a name, tick the permissions you want the AI to have, click Create API Token and copy the token (it is shown only once).
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Syncro?

The AI can search and read tickets, ticket comments, customers, contacts, assets, appointments, invoices, estimates, leads, payments and products. It can create and update tickets, customers, contacts and appointments, add ticket comments and time entries, create leads and email an invoice to a customer.

Does the AI see my Syncro API token?

No. Your Syncro API token is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Emailing an invoice sends a real email, and a public ticket comment may email the customer. Those actions can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Syncro account.

Which Syncro permissions should the token have?

Only the ones you want the AI to use. When you create the token under Admin > API - API Tokens, use Custom Permissions and tick just those. Syncro then blocks anything outside those permissions, on top of the tools you switch on in PipMCP.