Integration · Customer support
Connect Claude & ChatGPT to Social Intents
Ask your AI which chats went unanswered yesterday, what visitors wrote while you were offline, or which leads your chat widgets captured this month in Social Intents. It can read live chat transcripts, missed chats, offline messages and leads, filtered by date, widget, tag or visitor email. It only reads, so nothing in your account changes.
Free plan, no credit card. Takes about a minute.
Try asking
“Which chats did nobody answer yesterday?”
The AI lists the missed chats for that day with the visitor details, so you can follow up.
“Show me the offline messages from the weekend.”
It lists the messages visitors left while no one was online on those dates.
“Which leads did our chat widgets capture this month?”
It lists the contacts and leads captured by your chat widgets in that date range.
What your AI can do
Chat transcripts
Read live chat transcripts, filtered by date, widget, tag, visitor email or visitor ID.
Missed chats and offline messages
See the chats no agent answered and the messages visitors left while no one was online, so you can follow up.
Leads and widgets
List the leads and contacts your chat widgets captured, and the widgets themselves with their IDs.
“Find every chat we have had with [email protected].”
It filters chat transcripts by the visitor's email and returns the conversations.
“Summarize last week's chats tagged pricing.”
It pulls the transcripts with that tag and sums up what visitors asked about.
“Which of our chat widgets had the most chats in September?”
It lists your chat widgets and counts the chats for each one over that period.
5 tools for Social Intents
These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.
list_chat_widgetsList your Social Intents chat widgets (apps) with their IDs, used to filter chats and leads.list_chatsList live chat transcripts, filtered by date_from, date_to, timezone, app_id, widget_id, tag, visitor email or visitor_id.list_leadsList contacts and leads captured by your chat widgets, filtered by date_from, date_to, timezone or app_id.list_missed_chatsList chats that no agent answered, filtered by date_from, date_to, timezone, app_id, widget_id, tag or visitor email. Use to follow up with visitors.list_offline_messagesList messages visitors left while no one was online, filtered by date_from, date_to, timezone, app_id, widget_id, tag or visitor email.
Set up in three steps
- 1
Pick the app
Create a free PipMCP account and choose Social Intents from the app list.
- 2
Paste your key
Paste your Social Intents API token. In your Social Intents dashboard, open Settings > API Keys and copy the API token.
- 3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
- Click your name, then Settings › Connectors › Add custom connector.
- Paste your link as the Remote MCP server URL.
- Switch it on from the + menu in a chat.
Questions
What can the AI do in Social Intents?
The AI can read live chat transcripts, missed chats, offline messages, captured leads and your list of chat widgets. It can filter them by date range, timezone, widget, tag or visitor email. All tools read data only.
Does the AI see my Social Intents credentials?
No. Your Social Intents API token is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.
Can I control what the AI is allowed to do?
Yes. You choose which tools are switched on. The Social Intents tools on PipMCP only read data: they do not send messages, change chats or delete anything. Every tool call is logged.
Does it work with ChatGPT?
Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.
What does it cost?
PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Social Intents account.
Can the AI reply to chats?
No. The Social Intents tools read transcripts, missed chats, offline messages and leads, and do not send chat replies. You can ask the AI to draft a follow-up to a missed chat or offline message, and then send it yourself.
Let your AI work in Social Intents today.
Start free. Your key stays encrypted, and you decide what the AI may do.
Connect Social Intents freePipMCP is not affiliated with Social Intents. Product names are trademarks of their owners.