Integration · Customer support

Connect Claude & ChatGPT to Simplesat

Ask your AI what customers said in your Simplesat surveys. It can search responses and answers by date, pull low CSAT, NPS or CES scores with their comments, and show which customer and team member each response belongs to. It can also create and update customers, so your survey data stays tidy without clicking through reports.

Connect Simplesat free

Free plan, no credit card. Takes about a minute.

Try asking

“Show me every low score from last week with the comment.”
The AI searches answers in that date range, filters on low ratings and lists each score with its comment.
“Which surveys do we have running?”
It lists the surveys in your Simplesat account with their IDs and tokens.
“What are the NPS questions in our onboarding survey?”
It finds the survey and lists its questions filtered on the NPS metric.

What your AI can do

Responses and answers

Search survey responses and individual answers by date range and filters, and read any response with ratings, comments and ticket details.

Surveys and questions

List your surveys and their questions, filtered by survey or by metric such as CSAT, NPS or CES.

Customers and team members

List, create and update customers with tags and custom attributes, and look up the team member behind a response.

“Open response 58213 and tell me who handled the ticket.”
It reads the response with all its answers, the customer, the ticket details and the team member.
“Tag Jane Miller as a VIP customer.”
It finds the customer and updates her tags. Other fields stay as they are.
“Add a customer: Peter Holm, [email protected], Nordic Foods, Danish.”
It creates the customer with name, email, company and language.

11 tools for Simplesat

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

create_customerChanges dataCreate a customer with name, email, company, tags, language and custom attributes.
get_answerGet one answer by `answer_id`, including the choice, rating and comment.
get_customerGet one customer by `customer_id`, including email, company, tags and custom attributes.
get_responseGet one survey response by `response_id`, with all its answers, customer and ticket details.
get_team_memberGet one team member (agent) by ID, with name, email and custom attributes.
list_customersList customers (people who answer surveys), filterable by created or modified date and subscription status. Paged with `page` and `limit`.
list_questionsList survey questions, optionally filtered by `survey_id` or `metric` (e.g. CSAT, NPS, CES).
list_surveysList the surveys in the Simplesat account with their IDs and tokens. Use first to find the survey ID or token for other tools.
search_answersChanges dataSearch individual answers within a date range (`start_date`/`end_date`) with optional `filters`, e.g. to pull all low scores or comments for a question.
search_responsesChanges dataSearch survey responses within a date range (`start_date`/`end_date`, or created/modified dates) and optional `filters`. Returns ratings, comments, customer and team member.
update_customerChanges dataUpdate a customer by `customer_id`: name, company, tags, language, external ID or custom attributes.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Simplesat from the app list.
2
Paste your key
Paste a Simplesat API key. In Simplesat open Settings > API keys, create a key and give it the scopes you need, for example read access to responses and customers. Copy the key and paste it into PipMCP.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Simplesat?

The AI can list surveys and questions, search responses and answers by date range, and read single responses, answers, customers and team members. It can also create and update customers, including tags, language and custom attributes.

Does the AI see my Simplesat API key?

No. Your Simplesat API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with reading responses only. Creating or updating customers can require your approval before it runs. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Simplesat account. PipMCP is not affiliated with Simplesat.

Which scopes should my Simplesat API key have?

Give the key only the scopes you need. If you just want the AI to read feedback, read access to responses and customers is a good start. The AI can never do more than both the key's scopes and the tools you switch on in PipMCP allow.