Integration · Customer support

Connect Claude & ChatGPT to Pylon

Ask your AI which support issues are open for an account, to draft a reply, or to find the right knowledge base article in Pylon. It can search, create and update issues, read the message thread, reply to customers, add internal notes and snooze issues. It also works with accounts, contacts, tasks and teams.

Connect Pylon free

Free plan, no credit card. Takes about a minute.

Try asking

“Which open issues does Acme have right now?”
The AI searches issues filtered by the account and state, and lists them with title, assignee and priority.
“Summarize the conversation on issue 1842.”
It reads the messages on the issue and gives you a short summary of what the customer asked and what was answered.
“Draft a reply to the latest message on issue 1842 saying the fix ships Friday.”
It saves a draft reply on the issue for a teammate to review before it is sent.

What your AI can do

Issues and replies

Search, create and update issues, read messages, reply to customers, draft replies, add internal notes and snooze.

Accounts and contacts

Search, create and update customer accounts and contacts with domains, owners, tags and custom fields.

Tasks and knowledge base

List, create and update tasks, and read knowledge base articles, teams, users, tags and issue statuses.

“Add an internal note that engineering is looking at this.”
It adds a note to the issue that the customer cannot see.
“Assign issue 1790 to the Billing team and snooze it until Monday 9:00.”
It updates the team on the issue and snoozes it until that time.
“Do we have a help article about SSO setup?”
It lists your knowledge bases and their articles and opens the one that matches.

29 tools for Pylon

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_internal_noteVisible to othersAdd an internal note (not visible to the customer) to an issue by `issue_id` with `body_html`.
create_accountChanges dataCreate a customer account with `name`, plus domains, owner, tags and custom fields.
create_contactChanges dataCreate a contact with `name`, plus email, phone and account.
create_issueVisible to othersCreate an issue with `title` and `body_html`, optionally with account, requester, assignee, team, priority and tags.
create_taskChanges dataCreate a task with `title`, plus optional status, due date, assignee, account and project.
draft_issue_replyVisible to othersSave a draft reply on an issue by `issue_id` with `body_html`, for a teammate to review before sending.
get_accountGet one account by `account_id`.
get_articleGet one knowledge base article by `knowledge_basis_id` and `product_id` (the article ID).
get_contactGet one contact by `contact_id`.
get_current_userGet the Pylon user this connection acts as.
get_issueGet one issue by `ticket_id` (issue ID or number), with state, assignee, account and requester.
list_articlesList the articles in a knowledge base by `knowledge_basis_id`.
list_issue_messagesList the messages on an issue by `issue_id`. Use to find the `message_id` to reply to.
list_issue_statusesVisible to othersList the issue statuses (states) used in the workspace.
list_issuesList issues created between `start_time` and `end_time` (RFC 3339).
list_knowledge_basesList knowledge bases. Use to find the `knowledge_basis_id` for articles.
list_tagsList tags that can be put on issues, accounts and contacts.
list_tasksList tasks.
list_teamsList support teams. Use to find a `team_id`.
list_usersList team members (users), optionally including deactivated ones. Use to find assignee IDs.
reply_to_issueVisible to othersSend a customer-facing reply on an issue by `issue_id`, replying to `message_id`, with `body_html`. The customer receives it.
search_accountsChanges dataSearch customer accounts with `search_text` or a `filter`. Use to find an account ID.
search_contactsChanges dataSearch contacts with `search_text` or a `filter`. Use to find a contact ID.
search_issuesChanges dataSearch issues (tickets) with `search_text` or a `filter` (e.g. by state, assignee, account or tags).
snooze_issueVisible to othersSnooze an issue by `issue_id` until `snooze_until` (RFC 3339).
update_accountChanges dataUpdate an account by `account_id`: name, domains, owner, tags or custom fields.
update_contactChanges dataUpdate a contact by `contact_id`: name, email, phone, account or custom fields.
update_issueVisible to othersUpdate an issue by `ticket_id`: state, title, assignee, team, account, tags or custom fields. Only the fields you pass change.
update_taskChanges dataUpdate a task by `task_id`: title, status, due date, assignee or body.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Pylon from the app list.
2
Paste your key
Paste a Pylon API token and your Pylon API address. In Pylon open Settings > API Tokens (app.usepylon.com/settings/api-tokens) and create a token. Use https://api.usepylon.com as the API address, or https://api.eu.usepylon.com if your workspace is hosted in the EU.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Pylon?

The AI can search and read issues, messages, accounts, contacts, tasks, teams, users, tags, issue statuses and knowledge base articles. It can create and update issues, accounts, contacts and tasks, reply to customers, save draft replies, add internal notes and snooze issues.

Does the AI see my Pylon API token?

No. Your Pylon API token is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. A reply to an issue reaches the customer, so you can keep that tool off and use draft replies, or require your approval before it runs. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Pylon account.

Which API address should I use?

Use https://api.usepylon.com if your Pylon workspace is hosted in the US, or https://api.eu.usepylon.com if it is hosted in the EU. Actions the AI takes appear in Pylon under the name of the API token you created.