Integration · Customer support
Connect Claude & ChatGPT to Nicereply
Ask your AI how last week's CSAT, NPS or CES ratings look, which customers left negative feedback, or how one agent is rated. It can read surveys, questions and responses with answers and comments, look up customers and feedback objects, open the helpdesk ticket behind a response, and mark issues on negative ratings as resolved or ignored.
Free plan, no credit card. Takes about a minute.
Try asking
“Summarize last week's survey responses.”
The AI lists the responses created in that date range and sums up the ratings and comments.
“How was Anna rated this month?”
It finds Anna as a feedback object, the person being rated, and lists her responses for the month.
“Which ticket was this bad rating about?”
It gets the helpdesk ticket link for the response so you can open the conversation.
What your AI can do
Responses and ratings
List responses by date or by survey, and read each one with its answers, customer and the person rated.
Agents and feedback objects
See the people or things customers rate, their groups and the responses credited to each of them.
Follow-up on issues
Check the issue status of a response, mark it resolved or ignored, and open the linked helpdesk ticket.
“Mark the issue on response 5812 as resolved.”
It sets the issue on that response to resolved. It can check the current issue status first.
“This rating was meant for Jonas, not Anna. Move it.”
It finds Jonas as a feedback object and credits the response to him instead.
“Who has unsubscribed from our surveys?”
It lists the customers who unsubscribed from surveys.
21 tools for Nicereply
These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.
get_customerGet one customer by `customer_id`.get_feedback_objectGet one feedback object by `feedback_object_id`.get_issue_statusVisible to othersGet the issue status of a response (`response_id`), e.g. whether a negative rating has been resolved.get_questionGet one survey question by `question_id`.get_responseGet one survey response by `response_id`, with its answers, customer and rated person.get_response_ticket_linkGet the helpdesk ticket link for a response (`response_id`).get_surveyGet one survey by `survey_id`.get_userGet one Nicereply user by `user_id`.ignore_issueVisible to othersMark the issue on a response (`response_id`) as ignored.list_customersList customers who have responded to surveys.list_feedback_object_groupsList groups of feedback objects.list_feedback_object_responsesList responses for one feedback object (`feedback_object_id`, the person or thing being rated), optionally within a date range.list_feedback_objectsList feedback objects: the people or things customers rate.list_questionsList survey questions.list_responsesList survey responses (ratings and comments), filtered by `created_after` / `created_before`.list_survey_responsesList responses for one survey (`survey_id`), optionally within a created date range.list_surveysList your surveys (CSAT, NPS, CES).list_unsubscribesList customers who unsubscribed from surveys.list_usersList the users on your Nicereply account.reassign_responseVisible to othersChange which feedback object (`feedback_object_id`) a response (`response_id`) is credited to.resolve_issueVisible to othersMark the issue on a response (`response_id`) as resolved.
Set up in three steps
- 1
Pick the app
Create a free PipMCP account and choose Nicereply from the app list.
- 2
Paste your key
Enter the email address you log in to Nicereply with and your Nicereply API token. The API can do what that user is allowed to do.
- 3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
- Click your name, then Settings › Connectors › Add custom connector.
- Paste your link as the Remote MCP server URL.
- Switch it on from the + menu in a chat.
Questions
What can the AI do in Nicereply?
The AI can read surveys, questions, responses, customers, users, feedback objects and their groups, and the list of unsubscribed customers. It can get the helpdesk ticket link and issue status for a response, mark an issue as resolved or ignored, and move a response to a different feedback object.
Does the AI see my Nicereply credentials?
No. Your Nicereply credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.
Can I control what the AI is allowed to do?
Yes. You choose which tools are switched on, so you can start read-only. Resolving or ignoring an issue and moving a response to another feedback object change your data, and they can require your approval before they run. Every tool call is logged.
Does it work with ChatGPT?
Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.
What does it cost?
PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Nicereply account.
What is a feedback object?
In Nicereply a feedback object is the person or thing customers rate, for example a support agent. The AI can list feedback objects and their groups, read the responses for one of them, and move a response to another feedback object if it was credited to the wrong one.
Let your AI work in Nicereply today.
Start free. Your key stays encrypted, and you decide what the AI may do.
Connect Nicereply freePipMCP is not affiliated with Nicereply. Product names are trademarks of their owners.