Integration · Customer support

Connect Claude & ChatGPT to Mojo Helpdesk

Ask your AI which tickets are open, what happened on a ticket, or to draft a reply in Mojo Helpdesk. It can search tickets, read comments, staff notes and history, add replies, notes, tags and tasks, and look up users and agents. It also works with your asset list and knowledge base articles.

Connect Mojo Helpdesk free

Free plan, no credit card. Takes about a minute.

Try asking

“Which tickets were updated today?”
The AI lists tickets sorted by last update, with status, priority, requester and assignee.
“Summarize what has happened on ticket 18234.”
It reads the ticket, its public comments, staff notes and change history, and sums them up.
“Reply to the requester that the new laptop ships Friday.”
It adds a public comment to the ticket. The requester can see it and may get it by email.

What your AI can do

Tickets

Search and list tickets, read comments, staff notes and history, and add replies, private notes, tags and tasks.

Users and agents

Find users by email, read user details, and list agents, queues, ticket types and tags.

Assets and knowledge base

Search, create and update assets, and search, create and update knowledge base articles.

“Add a staff note that we are waiting on the vendor, and tag it vendor.”
It adds a private note only agents can see and puts the vendor tag on the ticket.
“Which laptop is assigned to [email protected]?”
It finds the user by email and searches assets to show the device, status and location.
“Turn this fix into a knowledge base article, saved as a draft.”
It creates the article with title, text and keywords as a draft, so it is not published yet.

28 tools for Mojo Helpdesk

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_staff_noteChanges dataAdd a private staff note to a ticket by ticket_id (body). Only agents can see it; anyone in cc is emailed.
add_ticket_commentChanges dataAdd a public comment to a ticket by ticket_id with the reply text in `body`, optional cc and time_spent. The reply is visible to the requester and may be emailed to them.
add_ticket_tagChanges dataAdd a tag to a ticket by ticket_id, using tag_id or tag_label (a new label creates the tag).
create_articleChanges dataCreate a knowledge base article with a title, article text (description) and optional keywords and topic_ids. It is published by default; set status 1 to save as a draft.
create_assetChanges dataCreate an asset with a display_name and optional asset_tag, serial_number, vendor, cost, location and user. Search first to avoid duplicates.
create_ticket_taskChanges dataAdd a task to a ticket by ticket_id with a title, optional notes and due date.
find_user_by_emailFind a user by email address.
get_articleGet one knowledge base article by ID, with its full content.
get_assetGet one asset by ID, with its type, status, location and assigned user.
get_ticketGet one ticket by ticket_id, with title, description, status, priority, requester and assignee.
get_userGet one user by ID, with name, email, role and company.
list_agentsList the agents (staff who work on tickets).
list_queuesList the ticket queues (inboxes tickets are sorted into).
list_staff_notesList the private staff notes on a ticket by ticket_id.
list_tagsList the ticket tags in the help desk.
list_ticket_commentsList the public comments (replies) on a ticket by ticket_id.
list_ticket_historyList the history of changes on a ticket by ticket_id (status changes, assignments and so on).
list_ticket_tasksList the to-do tasks on a ticket by ticket_id.
list_ticket_typesList the ticket types defined in the help desk.
list_ticketsList tickets, sorted by fields such as updated_on, created_on, status_id or priority_id. Results are paginated.
list_usersList users (customers and staff). Results are paginated.
remove_ticket_tagDeletesRemove a tag from a ticket by ticket_id, using tag_id or tag_label.
search_articlesSearch knowledge base articles by text in `query`. Leave query empty to list all visible articles.
search_assetsSearch assets (equipment such as laptops or devices) by `query`. Results are paginated.
search_ticketsSearch tickets with the help desk's advanced search syntax in `query` (e.g. status, assignee or text), sorted by sf. Results are paginated.
update_articleChanges dataUpdate a knowledge base article by ID: title, text (description), keywords, topics, staff_only or status (1 draft, 99 published).
update_assetChanges dataUpdate an asset by asset_id, such as its notes, asset_status_id, location_id or used_by_id. Only the fields you pass change.
update_ticket_taskChanges dataUpdate a ticket task by ticket_id and task_id: title, notes, due date, or mark it completed.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Mojo Helpdesk from the app list.
2
Paste your key
Paste your Mojo Helpdesk API key. In the agent portal open My profile > Dev settings > API keys and create a read-write key (or read-only for lookups). The key acts with your agent permissions, so use an admin account to see the whole help desk.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Mojo Helpdesk?

The AI can search and read tickets, comments, staff notes, history, tasks, users, agents, queues, ticket types, tags, assets and knowledge base articles. It can add public comments, staff notes, tags and tasks to tickets, remove tags, update tasks, and create and update assets and articles.

Does the AI see my Mojo Helpdesk API key?

No. Your Mojo Helpdesk API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with lookups only, or use a read-only API key. Public comments reach the requester and new articles are published by default, so those tools can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Mojo Helpdesk account.

What will the AI be able to see?

The API key acts with the permissions of the agent who created it. If that agent can only see some queues, the AI sees the same. Create the key from an admin account if the AI should work across the whole help desk.