Integration · Customer support

Connect Claude & ChatGPT to Hiver

Ask your AI what is open in a shared inbox, who a conversation is assigned to, or to tidy up tags in Hiver. It can read conversations, assign them to a teammate, change their status, add internal notes that mention colleagues and write shared drafts for a teammate to review and send. Your team keeps working in Gmail while the AI handles the sorting.

Connect Hiver free

Free plan, no credit card. Takes about a minute.

Try asking

“Which conversations in the Support inbox are still open?”
The AI finds the inbox, lists its conversations and shows the ones with status open, with subject and assignee.
“Assign the Acme refund thread to [email protected] and set it to pending.”
It finds the conversation and updates the assignee and status in one step.
“Tag every conversation about invoices in the Billing inbox with Invoice.”
It searches for the tag, creates it if it does not exist, and applies it to the matching conversations.

What your AI can do

Shared inboxes and conversations

List your shared inboxes, read conversations and page through an inbox to see what is open, pending or closed.

Assignment, status and tags

Assign conversations by teammate email, change status to open, pending or closed, and search, create and apply tags.

Notes and shared drafts

Add internal notes with @mentions and create shared draft replies that a teammate reviews and sends.

“Leave a note on this thread for Jonas that the customer called us.”
It adds an internal note and mentions Jonas, who gets notified. The customer does not see the note.
“Draft a reply to the latest message from Nordic Foods.”
It creates a shared draft tied to that message. Nothing is sent until a teammate reviews and sends it.
“Who has access to the Sales inbox?”
It lists the teammates on the shared inbox, so you can pick someone to assign.

12 tools for Hiver

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_conversation_noteChanges dataAdd an internal note to a conversation, by `inbox_id` and `conversation_id`, with `content` and optional @mentions (teammate emails). Mentioned teammates are notified; the customer does not see notes.
create_shared_draftChanges dataCreate a shared draft reply in an inbox with `body`, tied to a message via `hiver_message_id` or `gmail_message_id`. The draft is not sent; a teammate reviews and sends it.
create_tagChanges dataCreate a new tag in a shared inbox with `name`, and optional description and colour.
find_inbox_userFind a teammate in a shared inbox by `email`.
get_conversationGet one conversation in a shared inbox, by `inbox_id` and the conversation ID in `message_id` (a Hiver conversation ID or Gmail thread ID).
get_inboxGet one shared inbox by `inbox_id`.
list_conversationsList conversations (email threads) in a shared inbox by `inbox_id`. Results are paginated; pass `next_page` to continue.
list_inbox_usersList the teammates who have access to a shared inbox by `inbox_id`.
list_inboxesList the shared inboxes you can access in Hiver. Use this first to get an inbox ID for other tools.
list_tagsList the tags available in a shared inbox by `inbox_id`.
search_tagsSearch the tags in a shared inbox by `name`. Use this before creating a tag to avoid duplicates.
update_conversationChanges dataUpdate a conversation's status (open, pending or close), assignee (by teammate email) or tags (apply or remove). Pass `inbox_id` and the conversation ID in `message_id`.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Hiver from the app list.
2
Paste your key
Paste your Hiver API key. In the Hiver admin panel, open Developer settings in the left panel, click Create app, give it a name and click Create. Copy the API key shown for the app. Only admins can create keys, and the key has admin privileges.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Hiver?

The AI can list shared inboxes, their teammates and tags, and read conversations. It can update a conversation's status, assignee and tags, create tags, add internal notes with @mentions and create shared drafts.

Does the AI see my Hiver API key?

No. Your Hiver credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with read-only access to inboxes and conversations. Actions like reassigning a conversation or adding a note can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Hiver account.

Can the AI send emails to my customers?

No. The AI can create shared drafts, but it cannot send them. A teammate reviews the draft in Hiver and sends it. Internal notes are only visible to your team, not to the customer.