Integration · Customer support

Connect Claude & ChatGPT to HelpDesk.com

Ask your AI which tickets are waiting, what a customer wrote and how fast your team answers. It can search and read tickets, reply or add internal notes, change status and priority, tag, merge and move tickets. It also reads agents, teams, canned responses and views, and pulls reports on new tickets, response times, resolution times and ratings.

Connect HelpDesk.com free

Free plan, no credit card. Takes about a minute.

Try asking

“Which urgent tickets are still open?”
The AI searches open tickets by priority and lists them with subject, requester and assignment.
“Summarize ticket 8842 for me.”
It reads the ticket with requester, status, tags and the full message history, and sums it up.
“Reply to the customer with our shipping canned response and set the ticket to pending.”
It reads the canned response, posts the reply, which is emailed to the requester, and changes the status.

What your AI can do

Tickets

Search, read and update tickets: reply, add internal notes, change status and priority, tag, merge and move them to folders.

Team and templates

Read agents, teams, mailboxes, custom fields, saved views and canned responses, and add followers to tickets.

Reports

Report new tickets, first response time, resolution time and customer ratings over any range.

“These two tickets are the same issue. Merge them.”
It merges one ticket into the other so the conversation continues in one place.
“What was our first response time last week?”
It reports first response times for the range, for the whole team or one agent.
“Move this spam ticket out of the inbox.”
It moves the ticket to the spam or trash folder. It can be moved back later.

24 tools for HelpDesk.com

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_ticket_followersChanges dataAdd agents as followers of a ticket: `ticket_id` and a list of agent IDs in `followers`.
add_ticket_tagsChanges dataAdd tags to a ticket: `ticket_id` and a list of tag IDs in `tag_i_ds` (see list_tags).
create_tagChanges dataCreate a tag with a `name` for a team (`team_id`, see list_teams).
get_agentGet one agent by `agent_id`.
get_canned_responseGet one canned response's text by `canned_response_id`.
get_ticketGet one ticket by `ticket_id`, including requester, status, assignment, tags and the full message history.
get_viewGet one saved view's filter settings by `view_id`.
list_agentsList all agents with their IDs, names, emails and roles. Use to find agent IDs for followers.
list_canned_responsesList saved canned responses (reply templates).
list_custom_fieldsList the ticket custom fields, including the API keys used in `custom_fields` when updating a ticket.
list_mailboxesList the mailboxes (support email addresses) connected to HelpDesk.
list_tagsList all tags with their IDs.
list_teamsList all teams. Use to find team IDs for ticket visibility and reports.
list_viewsList saved ticket views (filtered ticket lists).
merge_ticketsChanges dataMerge the ticket `child_ticket_id` into the ticket `ticket_id`, so the conversation continues in one ticket.
move_ticket_to_folderVisible to othersMove a ticket by `ticket_id` to a folder with `silo`: tickets (inbox), archive, trash or spam. Use trash instead of deleting; it can be moved back.
remove_ticket_tagDeletesRemove one tag from a ticket: pass the ticket's ID as `ticket_id` and the tag's ID as `ticket_id_2`.
report_new_ticketsChanges dataReport how many new tickets came in over a `range` (from, to, step), optionally for one `agent_id`, teams or tags.
report_ratingsReport customer satisfaction ratings over a `range` (from, to, step), optionally for one `agent_id`, teams or tags.
report_resolution_timeReport ticket resolution times over a `range` (from, to, step), optionally for one `agent_id`, teams or tags.
report_response_timeReport first response times over a `range` (from, to, step), optionally for one `agent_id`, teams or tags.
request_ticket_ratingVisible to othersEmail the ticket's requester a request to rate the support they got, by `ticket_id`.
search_ticketsFind tickets by full-text `query`, `status` (open, pending, onhold, solved, closed; defaults to open), `subject`, `short_id`, `priority`, `tag_i_ds`, `team_i_ds` or date ranges, sorted with `sort_by` and `order`. Page with `limit` and `cursor`.
update_ticketChanges dataReply to or change a ticket by `ticket_id`. Add a message with `message` as {"text": "..."} (set `is_private` for an internal note; otherwise the requester is emailed), and/or change `status`, `priority` (-10 low, 0 medium, 10 high, 20 urgent), `subject`, `tag_i_ds`, `followers`, `team_i_ds` or `custom_fields`.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose HelpDesk.com from the app list.
2
Paste your key
Enter your Account ID and a personal access token. Log in to the Developers Console (developers.livechat.com/console) with your HelpDesk.com credentials, open Tools > Personal Access Tokens and create a token with the scopes you need (at least accounts--my:ro). The Account ID shown in the console goes in as the username and the token as the password.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in HelpDesk.com?

The AI can search and read tickets, agents, teams, tags, mailboxes, custom fields, views and canned responses, and run reports. It can reply to tickets or add internal notes, change status, priority and tags, add followers, merge tickets, move them to folders, create tags and ask a requester to rate their support.

Does the AI see my HelpDesk.com access token?

No. Your HelpDesk.com token is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. A reply that is not marked private is emailed to the requester, and actions like moving a ticket to trash or sending a rating request can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own HelpDesk.com account.

Where do I create the HelpDesk.com access token?

In the Developers Console at developers.livechat.com/console, where you log in with your HelpDesk.com credentials. Open Tools > Personal Access Tokens and create a token with the scopes you need, at least accounts--my:ro. The console also shows your Account ID, which you enter next to the token.