Integration · Customer support

Connect Claude & ChatGPT to Gainsight Customer Communities

Ask your AI which community questions are still unanswered, what customers are saying about a feature, or to reply to a question in Gainsight Customer Communities. It can search all community content, read questions, conversations, ideas, articles, product updates and events, post questions and replies as a community user, mark best answers and set idea statuses. Community moderation takes less clicking.

Connect Gainsight Customer Communities free

Free plan, no credit card. Takes about a minute.

Try asking

“What have people posted about single sign-on in the community?”
The AI searches all community content for the term and lists matching questions, conversations, ideas and articles.
“Show the newest questions in the Billing category.”
It lists the categories to find Billing, then lists topics in that category with the newest first.
“Reply to question 8812 with the steps to reset a password, as our support user.”
It posts the reply as the community user you name. The reply is public.

What your AI can do

Search and topics

Search all community content, list topics and categories, and read questions, conversations and their replies.

Posting and moderation

Ask questions, start conversations, reply as a community user and mark best answers.

Ideas and content

Read and submit ideas, set idea statuses, and read articles, product updates, events and product areas.

“Mark reply 4410 as the best answer.”
It marks that reply as the accepted answer to its question.
“Which ideas have the most votes, and what status are they in?”
It lists ideas and reads their votes and status.
“Set the idea about CSV export to Planned.”
It lists the idea statuses and sets the idea to Planned, acting as the moderator you name.

28 tools for Gainsight Customer Communities

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

ask_questionChanges dataPost a new question in a category as the community user `author_id`, with title and content. It is published to the community.
get_articleGet one article by its ID (`product_id`).
get_conversationGet one conversation by its ID (`message_id`).
get_eventGet one community event by `event_id`.
get_ideaGet one idea by its ID (`product_id`), with votes and status.
get_product_updateGet one product update by its ID (`product_id`).
get_questionGet one question by `question_id` with its content and status.
list_articlesList knowledge-base articles, with paging.
list_categoriesList community categories with their IDs.
list_conversation_repliesList the replies in a conversation by `conversation_id`.
list_conversationsList discussion conversations, with paging.
list_eventsList community events, with paging and filters.
list_idea_repliesList the replies on an idea by `idea_id`.
list_idea_statusesList the idea statuses that ideas can be set to.
list_ideasList ideas (feature requests), with paging.
list_product_areasList product areas used to group ideas and product updates, searchable by `q`.
list_product_updatesList published product updates (release notes), with paging.
list_question_repliesList the replies to a question by `question_id`.
list_questionsList questions, with paging.
list_topicsList community topics of any type, filtered by category, content type, tags, product area or date, and sorted.
mark_best_answerChanges dataMark a reply (`reply_id`) as the accepted answer to its question, acting as `author_id`.
reply_to_conversationChanges dataReply to a conversation by `conversation_id` as the community user `author_id`. The reply is public.
reply_to_ideaChanges dataReply to an idea by `idea_id` as the community user `author_id`. The reply is public.
reply_to_questionChanges dataReply to a question by `question_id` as the community user `author_id`. The reply is public.
search_communitySearch all community content (questions, conversations, ideas, articles, product updates) by term `q`, optionally by content type, category or tag.
set_idea_statusChanges dataSet the status of an idea by `idea_id`, acting as `moderator_id`; pass the status `name`.
start_conversationChanges dataStart a new discussion in a category as the community user `author_id`, with title and content. It is published to the community.
submit_ideaVisible to othersSubmit a new idea as the community user `author_id`, with title, content and optional category, tags and product areas.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Gainsight Customer Communities from the app list.
2
Paste your key
Paste your client ID and client secret and enter your community's data region: eu-west-1 for EU communities or us-west-2 for US communities. Log in to your community's Control environment, go to Integrations > API and create API credentials.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Gainsight Customer Communities?

The AI can search community content and read topics, categories, questions, conversations, replies, ideas, idea statuses, articles, product updates, events and product areas. It can ask questions, start conversations, reply to questions, conversations and ideas, submit ideas, mark best answers and set idea statuses.

Does the AI see my Gainsight Customer Communities credentials?

No. Your Gainsight Customer Communities credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Questions, conversations and replies are published to the community right away, so these actions can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

Gainsight Customer Communities connects with OAuth, and this OAuth connection needs the PipMCP Pro plan. PipMCP also has a free plan with no credit card, but it does not include this connection. Paid plans bill per completed task. You also need your own Gainsight Customer Communities community.

Who do the AI's posts appear from?

The API credentials can act on behalf of community users, so every post, reply or status change names the user it is made as, for example your support account. The post then appears in the community as that user. Tell the AI which user ID to post as, or keep the posting tools switched off.