Integration · Customer support

Connect Claude & ChatGPT to Document360

Ask your AI to find an article in your Document360 knowledge base, write a new draft or update an existing one. It can create categories, move articles through your review workflow, set labels and publish a version when it is ready. It can also show which articles get the most views and ask your knowledge base's own assistant a question.

Connect Document360 free

Free plan, no credit card. Takes about a minute.

Try asking

“Find our article about resetting a password and show me the live text.”
The AI searches the workspace, finds the article and reads the published version.
“Write a new draft article on exporting reports in the Getting started category.”
It looks up the category ID and creates the article as a draft with your content in Markdown.
“Update the pricing FAQ with the new trial length and publish it.”
It edits the draft, gets the version number and publishes that version so readers see the change.

What your AI can do

Articles and versions

Search, read, create and update articles, fork a new draft of a published article, and publish, unpublish or archive versions.

Categories and structure

List workspaces and categories, create, rename, move or hide categories, and edit and publish page-type categories.

Review and insight

Set workflow statuses and labels, read team comments, see the most viewed articles and ask the knowledge base's AI assistant.

“Which articles were viewed most last month?”
It lists the most viewed articles for that date range.
“Move the onboarding guide to In review and assign it to Maria.”
It looks up the workflow statuses and team users, then sets the article's status with Maria as assignee.
“Archive the article about the old mobile app.”
It archives the article, which hides it from the knowledge base. It can be restored later.

29 tools for Document360

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

archive_articleVisible to othersArchive an article by `article_id`. It is hidden from the knowledge base and can be restored later.
ask_knowledge_baseChanges dataAsk the knowledge base's AI assistant a question in plain language (`query`, `workspace_id`) and get an answer drawn from your articles.
create_articleChanges dataCreate a new article with `title`, `category_id` and `workspace_id`, plus optional `content` (Markdown or HTML via `content_type`). The article is saved as a draft until published.
create_categoryChanges dataCreate a category in a workspace with `name` and `workspace_id`, optionally under `parent_category_id` and with `category_type` (folder, page or index). It is created as a draft until published.
delete_articleDeletesPermanently delete an article and all its versions by ID (`product_id`). This cannot be undone; consider archiving instead.
fork_article_versionChanges dataCreate a new draft version of an already published article (`article_id`, optionally from `version_number`) so it can be edited without changing the live page.
get_articleGet one article by ID (`product_id`), including title, content, category and status. Set `published` to true to read the live version instead of the latest draft.
get_categoryGet one category by `category_id`, including its name, parent, order and visibility.
get_category_contentGet the page content of a category (for page-type categories) by `category_id`; set `published` to true to read the live version instead of the draft.
get_current_userGet the Document360 team account the connection is acting as, including name, email and roles.
get_top_articlesGet the most viewed articles for a date range (`start_date`, `end_date`), optionally for one workspace or language.
list_article_commentsList the team comments on an article (`article_id`), optionally filtered by `status`.
list_article_versionsList all versions of an article (`article_id`) with their version numbers and publish status. Use it to get the `version_number` for publishing.
list_articlesList the articles in a workspace (`workspace_id`), optionally for one `lang_code` and including archived ones.
list_categoriesList the categories in a workspace (`workspace_id`), optionally for one `lang_code` and including archived ones. Use it to find a `category_id` before creating articles.
list_labelsList the labels used to organise articles, optionally filtered with `search`.
list_projectsList the Document360 projects (knowledge bases) your API key can access, with their IDs and names.
list_team_usersList the team members (authors and editors) in the project, optionally filtered with `search`.
list_workflow_statusesList the review workflow statuses (e.g. draft, in review) configured for the knowledge base, with their IDs.
list_workspacesList the workspaces (documentation versions) in the knowledge base. Use it to get the `workspace_id` needed for listing, searching and creating articles and categories.
publish_articleVisible to othersPublish an article version so readers can see it. Needs `article_id`, `workspace_id` and `version_number`; optionally a publish `message`.
publish_categoryVisible to othersPublish a category version so readers can see it. Needs `category_id`, `workspace_id` and `version_number`; optionally a publish `message`.
search_articlesSearch articles in a workspace by keyword `query` (`workspace_id` required). Use it to find an article's ID before reading or editing it.
set_article_labelsVisible to othersSet the labels on an article (`article_id`) with a list of `label_ids`; this replaces the article's current labels.
set_article_workflow_statusVisible to othersMove an article (`article_id`, `workspace_id`, `lang_code`) to a workflow status via `workflow_status_info` (status_id, optional assignee_id, due_date and comment).
unpublish_articleVisible to othersUnpublish an article (`article_id`, `workspace_id`, `version_number`) so it is no longer visible to readers; the content is kept.
update_articleChanges dataUpdate an article's `title`, `content`, category or visibility by ID (`product_id`). Changes go into the draft version; publish the article to make them live.
update_categoryChanges dataRename, move (`parent_category_id`), reorder or hide a category by `category_id`. Only the fields you pass change.
update_category_contentVisible to othersUpdate the title or content of a page-type category by `category_id` and `version_number`. This edits the draft; publish the category to make it live.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Document360 from the app list.
2
Paste your key
Paste your Document360 API key (it starts with d360_sk_) and your project ID. In Document360 open Settings > Knowledge base portal > API keys and click Create API key. If you see two tabs, use Enhanced keys (v3). Pick the portal role, content role and scope, then copy the key, because it is shown only once. API access must be part of your Document360 plan.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Document360?

The AI can list projects, workspaces, categories, articles, labels, team users and workflow statuses, search articles and read their drafts or live versions and comments. It can create and update articles and categories, publish, unpublish, archive or delete articles, set labels and workflow statuses, and see the most viewed articles.

Does the AI see my Document360 API key?

No. Your Document360 credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with search and reading only. Publishing changes what readers see and deleting an article removes all its versions for good, and both can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Document360 account.

Do edits go live right away?

No. New articles and edits are saved as drafts. An article only changes for readers when the AI publishes a version, and you can keep publish_article switched off or require approval for it. To edit an article that is already live, the AI can fork a new draft version first.