Integration · Customer support

Connect Claude & ChatGPT to Deskpro

Ask your AI what is sitting in your Deskpro views, what a customer has asked before, or to answer a ticket. It can search tickets, people, organizations and articles, read ticket messages, reply or add internal notes, and change status, agent, department and urgency. It can also keep people, organizations, knowledge base articles and agent tasks up to date.

Connect Deskpro free

Free plan, no credit card. Takes about a minute.

Try asking

“What is in the Unassigned view?”
The AI lists your saved ticket filters and shows the tickets in Unassigned.
“Summarize ticket 4821 and what has been said so far.”
It reads the ticket and its replies and notes and sums up the case.
“Reply to ticket 4821 that the fix is live.”
It adds the reply, which Deskpro emails to the requester. A reply cannot be unsent, so you can have it post an internal note instead.

What your AI can do

Tickets

Search and read tickets, list saved filters, create tickets, reply or add notes, and change status, agent, department and urgency.

People and organizations

Find people and organizations, read and update them, add notes and see their tickets.

Knowledge base and tasks

List, read, create and update knowledge base articles, and create and update agent tasks.

“Assign ticket 4821 to Maria in Billing and raise the urgency.”
It looks up agents and departments and updates the ticket's agent, department and urgency.
“Show the tickets from Acme Corp.”
It finds the organization and lists the tickets that belong to it.
“Write a help center article on resetting passwords, but keep it hidden.”
It creates the article with title, content and category and leaves it unpublished.

29 tools for Deskpro

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_person_noteChanges dataAdd an internal note to a person's profile: person ID as `parent_id` and the text in `note`.
create_articleChanges dataCreate a knowledge base article with `title`, `content`, `categories` and `status` (published publishes it to the help center).
create_organizationChanges dataCreate an organization with `name` and optional `email_domains`, `phone_numbers`, `labels` and `summary`. Search first to avoid duplicates.
create_taskChanges dataCreate an agent task with `title`, optional `date_due`, `assigned_agent` and linked `ticket`.
create_ticketChanges dataCreate a ticket with `subject`, the requester in `person` (id or email) and the first message in `message.message`; optionally set `department`, `agent`, `status`, `urgency` and `labels`. Deskpro may email the requester.
get_articleGet one knowledge base article by `product_id` (the article ID), with its title and content.
get_meGet the agent the API key acts as. Use to confirm which helpdesk user you are working as.
get_organizationGet one organization by `company_id`, with its contact data, members and labels.
get_personGet one person (end user) by `contact_id`, with emails, phone numbers, organization and labels.
get_ticketGet one ticket by `ticket_id` (numeric ID or ref:<ticket ref>), with subject, status, person, agent, department and labels.
list_agentsList helpdesk agents with their IDs; filter with `online` to see who is online.
list_articlesList knowledge base articles, filtered by `status` (published, archived, hidden), `category` or `author`. Paged with `page` and `count`.
list_filter_ticketsList the tickets in a saved ticket filter by `ticket_filter` ID (from list_ticket_filters).
list_organization_ticketsList the tickets belonging to an organization, by `organization_id`.
list_person_ticketsList the tickets opened by a person, by `person_id`.
list_tasksList agent tasks, filtered by `assigned_agent`, `ticket`, `labels` or `date_due`.
list_ticket_attachmentsList the files attached to a ticket, given the ticket ID as `parent_id`.
list_ticket_departmentsList the ticket departments with their IDs, for routing tickets.
list_ticket_filtersList the saved ticket filters (views such as 'My tickets' or 'Unassigned') with their IDs.
list_ticket_messagesList the messages (replies and notes) on a ticket, given the ticket ID as `parent_id`. Paged with `page` and `count`.
list_ticket_statusesList the ticket statuses (awaiting agent, awaiting user, resolved and custom sub-statuses) with their IDs.
reply_to_ticketChanges dataAdd a reply to a ticket (`parent_id`) with the text in `message`; set `is_note` to true for an internal note. A reply is emailed to the requester and cannot be unsent.
searchSearch one kind of record by `type` (ticket, person, organization, article, agent, news, download, chatconversation) with a search term `q`. Use this to find tickets and other records by keyword.
search_people_and_organizationsSearch people and organizations together by name or email in `q`. Use this to find a person's or organization's ID.
update_articleChanges dataUpdate a knowledge base article by `product_id` (the article ID): title, content, categories or status.
update_organizationChanges dataUpdate an organization by `company_id`: name, email domains, phone numbers, labels, summary or custom fields.
update_personChanges dataUpdate a person by `contact_id`: name, organization, position, phone numbers, labels, summary or custom fields. Only the fields you pass change.
update_taskChanges dataUpdate a task by `task_id`: title, due date, assignee, or mark it done with `is_completed`.
update_ticketChanges dataUpdate a ticket by `ticket_id`: change `status`, `agent`, `department`, `urgency`, `subject`, `labels` or custom fields. Only the fields you pass change.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Deskpro from the app list.
2
Paste your key
Enter your Deskpro helpdesk address without https:// (for example acme.deskpro.com) and an API key. In Deskpro go to the Admin interface > Apps & Integrations > API Keys and create an API key (you can bind it to an agent). Paste the full key including the leading number and colon, for example 5:ABC123.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Deskpro?

The AI can search tickets, people, organizations, articles and more, read tickets with their messages and attachments, and list saved filters, statuses, departments and agents. It can create and update tickets, reply or add internal notes, update people and organizations, create organizations, manage knowledge base articles and create and update agent tasks.

Does the AI see my Deskpro credentials?

No. Your Deskpro API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. A ticket reply is emailed to the requester and cannot be unsent, a new ticket may email the requester, and publishing an article puts it in your help center. These can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Deskpro helpdesk.

Which agent does the AI act as?

The AI acts as the agent the API key belongs to. When you create the key in Deskpro under Admin > Apps & Integrations > API Keys, you can bind it to an agent, so replies and changes show up under that agent. Ask the AI who it is working as, and it will check.