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Integration · Communication

Connect Claude & ChatGPT to Regal

Ask your AI to send an event to Regal when something happens with a customer, look up an agent's teams and skills, or list your campaigns and phone numbers. It can send custom contact events that can create or update contacts and trigger campaigns, read agents, campaigns, dispositions and caller ID numbers, and update an agent's teams, skills and attributes.

Connect Regal free

Free plan, no credit card. Takes about a minute.

Try asking

  • “Send an Order Created event for customer 5521 with an order total of 1,250 DKK.”

    The AI sends the event with the contact's user ID and the order properties. This may start a campaign in Regal.

  • “Which teams and skills does [email protected] have?”

    It reads the agent with her teams, skills and attributes.

  • “Add the Spanish skill to Anna's profile.”

    It updates the agent's skills. This changes how work is routed to her.

What your AI can do

Contact events

Send custom events with contact traits and properties. They can create or update the contact and trigger your campaigns.

Agents

Find agents by email, team, queue or skill, read their profile, and update their teams, skills and custom attributes.

Campaigns and numbers

List campaigns, dispositions, phone numbers, branded caller ID numbers and business profiles.

  • “Which campaigns do we have in Regal?”

    It lists the campaigns in your account.

  • “What call outcomes can agents choose?”

    It lists the call and task dispositions set up in Regal.

  • “Which branded caller ID numbers are set up?”

    It lists your branded numbers with their business profiles and status.

10 tools for Regal

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

  • get_call_handoffGet the handoff details for a call by `call_key` and telephony `provider`.
  • get_userGet one agent by `user_id_or_email`, with teams, skills and attributes.
  • list_branded_phone_numbersList branded caller ID numbers, filtered by `phone_number`, `business_profile_id`, `internal_name`, status or carrier.
  • list_business_profilesList the business profiles used for branded caller ID.
  • list_campaignsList campaigns in your Regal account. Paginate with `next_cursor`.
  • list_dispositionsList the call and task dispositions (outcomes) configured in Regal.
  • list_phone_numbersList the active phone numbers on your Regal account.
  • list_usersList or search Regal agents (users) by `email`, `teams`, `queues`, `skills` or custom attributes. Paginate with `next_cursor`.
  • send_contact_eventChanges dataSend a custom event for a contact (for example "Order Created"): event `name`, the contact's `user_id` and/or `traits` (name, emails, phones, address), and event `properties`. May create or update the contact and trigger campaigns.
  • update_userVisible to othersUpdate an agent by `user_id_or_email`: `teams`, `skills` or `custom_attributes` (set `merge_custom_attributes` to keep existing ones). Changes routing for that agent.

Set up in three steps

  1. 1

    Pick the app

    Create a free PipMCP account and choose Regal from the app list.

  2. 2

    Paste your key

    Paste your Regal API key. Regal gives out API keys on request: email [email protected] to get one for your account.

  3. 3

    Add the link to your AI

    You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:

    1. Click your name, then Settings › Connectors › Add custom connector.
    2. Paste your link as the Remote MCP server URL.
    3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Regal?

The AI can list and read agents, campaigns, dispositions, phone numbers, branded caller ID numbers, business profiles and call handoff details. It can send custom contact events and update an agent's teams, skills and custom attributes.

Does the AI see my Regal API key?

No. Your Regal credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Sending a contact event can trigger campaigns and updating an agent changes call routing, and both can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Regal account.

How do I get a Regal API key?

Regal hands out API keys on request. Email [email protected] and ask for one for your account, then paste it into PipMCP. It is sent to Regal as-is in the Authorization header.

Related integrations

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PipMCP is not affiliated with Regal. Product names are trademarks of their owners.