Integration · Communication

Connect Claude & ChatGPT to peoplefone

Ask your AI where a phone number rings, who is in a call queue, or which opening hours apply in your peoplefone PBX. It can read users, numbers, groups, queues, IVRs, announcements, schedules and time routings. It can also switch a manual routing on or off, add a holiday exception, create a call group and update a user's name and caller ID.

Connect peoplefone free

Free plan, no credit card. Takes about a minute.

Try asking

“Where do calls to our main number go?”
The AI reads the phone number and shows where incoming calls are routed.
“Add December 24 to 26 as a holiday closing.”
It creates a time exception with a name, start and end, which your time routings can use.
“Turn on the manual routing that sends calls to the mobile team.”
It reads the manual routing and switches its status to On, so calls are redirected.

What your AI can do

Numbers and routing

See where each number goes, read time routings and opening-hours schedules, and switch manual routings on or off.

Users, groups and queues

Read PBX users, call groups and queues, create call groups, and update a user's name, caller ID and line settings.

IVRs, announcements and holidays

Read phone menus and announcements, list call destinations, and add or delete holiday exceptions.

“Who is in the support queue, and how does it ring?”
It reads the queue with its agents, strategy and waiting settings.
“Create a sales group on internal number 300 that rings everyone at once.”
It creates a call group with the name, internal number and the RingAll ring strategy.
“What are our opening hours, and what happens to calls outside them?”
It reads the time routing with its schedules, exceptions and where calls go outside hours.

25 tools for peoplefone

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

create_exceptionChanges dataCreate a time exception such as a holiday with `name`, `start` and `end` (ISO 8601 date-time).
create_groupChanges dataCreate a call group with `name`, `internal_number`, `ring_strategy` (RingAll or OneByOne) and optional `description`.
delete_exceptionDeletesDelete a time exception by `exception_identifier`. This cannot be undone.
get_announcementGet one announcement by `announcement_identifier`.
get_groupGet one call group by `group_identifier`, including members and ring strategy.
get_ivrGet one IVR by `ivr_identifier`, including its menu selections and messages.
get_manual_routingGet one manual routing by `manual_routing_identifier`, including its status and rules.
get_numberGet one phone number by `did`, including where incoming calls are routed.
get_queueGet one call queue by `queue_identifier`, including agents, strategy and waiting settings.
get_scheduleGet one opening-hours schedule by `schedule_identifier`, with its days and times.
get_time_routingGet one time routing by `time_routing_identifier`, including its schedules, exceptions and where calls go outside hours.
get_userGet one PBX user by `user_identifier`, including name, internal number, lines and caller ID settings.
list_announcementsList announcements (recorded or text-to-speech messages played to callers).
list_destinationsList possible call destinations (users, groups, queues, IVRs and more), optionally filtered by `types`, e.g. queue,ivr.
list_exceptionsList time exceptions (holidays and special closing periods).
list_groupsList call groups (hunt groups).
list_ivrsList IVRs (phone menus).
list_manual_routingsList manual routings (switches you turn on or off to redirect calls).
list_numbersList the phone numbers (DIDs) on the account.
list_queuesList call queues.
list_schedulesList opening-hours schedules used by time routings.
list_time_routingsList time-based routings (office hours rules).
list_usersList all PBX users (extensions). Use this to find a user's ID.
update_manual_routingChanges dataUpdate a manual routing by `manual_routing_identifier`, e.g. switch `status` On or Off to redirect calls. `name`, `internal_number` and `manual_routing_type` are required; copy them from get_manual_routing.
update_userChanges dataUpdate a PBX user by `user_identifier`: `name`, outgoing caller ID (`outgoing`), line settings (email, language, description) and ring tones. `profile_type` is required; copy it from get_user.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose peoplefone from the app list.
2
Paste your key
Paste a peoplefone API key. In the peoplefone portal open the API section and click API Keys, then + Add. Give the key a name, select the Configuration API service and Save. Copy the key right away, as it is shown only once.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in peoplefone?

The AI can read PBX users, phone numbers, call groups, queues, IVRs, announcements, call destinations, schedules, time routings, manual routings and time exceptions. It can create call groups and time exceptions, delete a time exception, switch a manual routing on or off and update a user's name, caller ID, line settings and ring tones.

Does the AI see my peoplefone API key?

No. Your peoplefone API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Deleting a time exception cannot be undone, and switching a manual routing changes where live calls go. Both can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own peoplefone account.

Can the AI redirect our calls?

Yes, through manual routings you have already set up in peoplefone. The AI can switch a manual routing On or Off, which sends calls to the destination that routing points to. It does not change phone numbers or create new routings.