Integration · CRM & sales

Connect Claude & ChatGPT to Gong

Ask your AI what was said on a call, how the team's talk ratios look this month, or what Gong knows about a deal. It can read calls, transcripts, users, scorecards and trackers, pull activity and interaction stats, ask questions about a CRM record and manage meetings, tasks and Engage flows in Gong.

Connect Gong free

Free plan, no credit card. Takes about a minute.

Try asking

“Summarize yesterday's calls with Acme.”
The AI lists the calls in that date range, picks out the Acme calls and reads their transcripts.
“What were the talk ratios for the sales team last month?”
It gets interaction stats per user for the period: talk ratio, longest monologue, questions and patience.
“What does Gong say about next steps on the Acme opportunity?”
It asks Gong about the CRM record, and Gong answers from the calls and emails linked to it.

What your AI can do

Calls and transcripts

List calls, read call details with parties, topics, trackers and CRM context, get transcripts and browse library folders.

Coaching and stats

Pull activity and interaction stats per user, answered scorecards, scorecard definitions, call outcomes and keyword trackers.

Deals, meetings and flows

Ask about a CRM record or generate a brief, create, update and delete meetings, update tasks and assign prospects to Engage flows.

“Which calls are in our Best discovery calls folder?”
It finds the library folder and lists the calls saved in it.
“Show my open tasks and move the Acme follow-up to Friday.”
It lists your tasks and changes the due date on the one you mean.
“Add these three contacts to our Q3 outreach flow.”
It finds the Engage flow and assigns the CRM prospects to it. The flow may then send emails and create tasks for them.

26 tools for Gong

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

ask_about_crm_recordAsk a natural-language `question` about a CRM record (`crm_entity_type`, `crm_entity_id`) in a workspace over a `time_period`; Gong answers from calls and emails.
assign_prospects_to_flowChanges dataAssign CRM contacts or leads (`crm_prospects_ids`) to an Engage flow (`flow_id`) owned by `flow_instance_owner_email`. The flow may send emails and create tasks for those prospects.
create_meetingChanges dataCreate a Gong meeting with `start_time`, `end_time`, `organizer_email` and `invitees`; optional title.
delete_meetingDeletesPermanently delete a Gong meeting by `meeting_id`.
get_callGet one call by `call_id`: title, time, duration, participants and URL.
get_call_transcriptsChanges dataGet transcripts for calls matching `filter`: callIds or a fromDateTime/toDateTime range.
get_calls_detailedChanges dataGet detailed call data (parties, topics, trackers, CRM context) for calls matching `filter` (callIds, fromDateTime/toDateTime, primaryUserIds, workspaceId). Use `content_selector` to choose what to include.
get_crm_record_briefGenerate an AI brief (`brief_name`) for a CRM record (`crm_entity_type`, `crm_entity_id`) in a workspace over a `time_period`.
get_flow_stepsChanges dataGet details and steps for one or more Engage flows (`flow_ids`).
get_interaction_statsChanges dataGet interaction stats per user (talk ratio, longest monologue, questions, patience) for a date range. Pass `filter` with fromDate, toDate and optionally userIds.
get_userGet one Gong user by `user_id`.
get_user_activity_statsChanges dataGet aggregated activity stats (calls, meetings, emails) per user for a date range. Pass `filter` with fromDate, toDate and optionally userIds.
list_answered_scorecardsChanges dataList answered scorecards for a date range. Pass `filter` with callFromDate/callToDate or reviewFromDate/reviewToDate, and optionally scorecardIds or reviewedUserIds.
list_call_outcomesList the call outcomes configured in Gong.
list_callsList calls between `from_date_time` and `to_date_time` (ISO 8601), optionally in one workspace. Returns basic call data with IDs.
list_engage_flowsList Gong Engage flows owned by `flow_owner_email`, optionally in a folder or workspace.
list_library_folder_callsList the calls saved in a library folder (`folder_id`).
list_library_foldersList call library folders, optionally in one workspace.
list_prospect_flowsChanges dataList the Engage flows assigned to prospects, by `crm_prospects_ids` or `flow_instance_ids`.
list_scorecardsList scorecard definitions and their questions.
list_tasksChanges dataList a user's tasks. Pass `filter` with userId and optionally status, types, taskAction and workspaceId.
list_trackersList keyword trackers, optionally in one workspace.
list_usersList all Gong users with IDs, names and emails.
list_workspacesList company workspaces. Use to find a `workspace_id`.
update_meetingChanges dataUpdate a Gong meeting by `meeting_id`; pass start_time, end_time, organizer_email and invitees again.
update_taskChanges dataUpdate a task by `task_id` for `user_id`: status, due_date or priority.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Gong from the app list.
2
Paste your key
Paste your Gong API base URL, Access Key and Access Key Secret. You need to be a technical administrator in Gong. Open the Gong API page (app.gong.io/company/api) and click Create to get the key and secret. The base URL, for example https://us-12345.api.gong.io, is shown on the API authentication page (app.gong.io/company/api-authentication).
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Gong?

The AI can read calls, call details, transcripts, users, workspaces, library folders, scorecards, trackers, call outcomes, tasks and Engage flows, and pull activity and interaction stats. It can ask questions about a CRM record or generate a brief for it. It can also create, update and delete meetings, update tasks and assign prospects to Engage flows.

Does the AI see my Gong access keys?

No. Your Gong credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with calls, transcripts and stats only. Deleting a meeting is permanent, and assigning prospects to a flow may send them emails. Both can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Gong account.

Who can create the Gong API keys?

A technical administrator in Gong. They create an Access Key and Access Key Secret on the Gong API page, and your company's API base URL is shown on the API authentication page. You paste all three into PipMCP.