Integration · Communication

Connect Claude & ChatGPT to Callback24

Ask your AI which callbacks were made yesterday, to schedule a call back to a customer, or to move a call to another agent in Callback24. It can read call history, single calls and recordings, list services, users and groups, create callback requests, update calls, add agents and assign them to services.

Connect Callback24 free

Free plan, no credit card. Takes about a minute.

Try asking

“How many calls did we have on the website widget yesterday?”
The AI lists the call history for that service and date and counts the calls.
“Schedule a callback to Anna Berg at +45 12 34 56 78 tomorrow at 10:00.”
It creates a callback request on the service you pick with the number, name and time. Callback24 then places the call.
“Get the recording of call 48213.”
It fetches the recording for that call.

What your AI can do

Calls and callbacks

Schedule callback requests, read single calls and recordings, update call details and status, and cancel upcoming calls.

Call history

Filter call history by date, phone number, call type, agent or service.

Agents and services

List and update users, groups and services, add new agents, and assign or remove them from services.

“Move tomorrow's call with Jensen to Mette.”
It finds the call and updates the assigned user.
“Add Jonas as an agent and put him on the webshop service.”
It creates the user with his email and name and assigns him to the service so he receives its calls.
“Cancel all upcoming calls to +45 87 65 43 21, the customer already got help.”
It cancels the scheduled calls for that number with your reason. Those calls will not be made.

18 tools for Callback24

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

assign_user_to_serviceChanges dataAssign a user (`user_id`) to a service (`service_id`), optionally within a `group_id`, so they receive its calls.
cancel_upcoming_callsDeletesCancel all upcoming scheduled calls for a `phone_number` or `lead_ref_number`, optionally limited to a `service_id` and `starting_from` date, with a `reason`. The cancelled calls will not be made.
create_userChanges dataAdd a new user (agent) with `email`, and optionally `first_name`, `last_name`, `phone_number` and `role`.
get_callGet one phone call by `call_id`, with number, contact, status, times and assigned user.
get_call_recordingGet the recording of a phone call by `call_id`.
get_groupGet one group by `id`.
get_my_accountGet the connected Callback24 user's own profile and company details.
get_serviceGet one service by `id`.
get_userGet one user by `id`.
list_call_historyList phone call history, filtered by `call_type`, `date_from`/`date_to`, `phone_number`, `user_ids` or `service_ids`. Results are paginated.
list_groupsList all groups (teams of agents within services).
list_servicesList all services (websites/widgets that collect callback requests). Use a service's id as `service_id` elsewhere.
list_usersList all users (agents) in the company.
remove_user_from_serviceDeletesRemove a user (`user_id`) from a service (`service_id`) so they no longer receive its calls. The user account itself is kept.
schedule_callbackChanges dataCreate a callback request: `service_id` and `website` are required; also pass `phone_number`, `contact_name`, `call_at` for a scheduled time, `comments`, or an `assigned_user_id`. Callback24 will place the call to the customer.
update_callChanges dataUpdate a phone call's details by `id`, such as `call_at`, `contact_name`, `comments` or `assigned_user_id`.
update_call_statusChanges dataUpdate a phone call's status by `id`: set `cancelled`, or record `call_start_time` and `call_end_time`.
update_userChanges dataUpdate a user's name, email, phone number or role by `id`. Only the fields you pass change.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Callback24 from the app list.
2
Paste your key
Paste your Callback24 API token. Log in to panel.callback24.io, click the icon in the top-right corner, choose My profile and open the API tab. Copy the API token from there.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Callback24?

It can read your call history, single calls and recordings, services, users, groups and your own account. It can schedule callback requests, update calls and their status, create and update users, assign users to services or remove them, and cancel upcoming calls for a phone number.

Does the AI see my Callback24 API token?

No. Your Callback24 API token is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with reading call history only. Scheduling a callback leads to a real phone call, and cancelling upcoming calls means they will not be made. These actions can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Callback24 account.

Will Callback24 really call my customer when the AI schedules a callback?

Yes. A callback request created by the AI works like one from your website widget, and Callback24 places the call to the customer. You can let the AI only read, or require your approval before a callback is scheduled.