Integration · CRM & sales

Connect Claude & ChatGPT to Aurora Inbox

Ask your AI about the WhatsApp chats in Aurora Inbox. It can find unread or unanswered chats, reply, post an internal note or send an approved template, and assign the chat to an agent. It can also keep contacts and companies up to date, move opportunities through your pipeline, and book appointments and calendar events.

Connect Aurora Inbox free

Free plan, no credit card. Takes about a minute.

Try asking

“Which chats are still unanswered?”
The AI searches chats filtered to unanswered and lists them with contact and status.
“Reply to Carlos that his order is on the way.”
It finds the chat and sends the text. The customer gets it right away. It can post an internal note instead if you ask.
“Send the appointment reminder template to this chat.”
It finds the approved template and sends it into the chat with the variables filled in.

What your AI can do

Chats and messages

Search chats, filter to unread or unanswered, send messages, internal notes and templates, tag chats and assign agents or an owner.

Contacts, companies and opportunities

Search, create and update contacts and companies, create opportunities from chats and move them through pipeline stages.

Bookings and calendar

List services, create, read and change bookings, and list or create calendar events linked to a chat.

“Assign the chat with Ana to Pedro and tag it VIP.”
It looks up the user and the tag, assigns Pedro to the chat and adds the tag.
“Move Ana's opportunity to the next stage with a follow-up on Friday.”
It lists the team's stages, then updates the opportunity with the new stage and follow-up date.
“Book Ana for a consultation on Tuesday at 10.”
It finds the service and creates the booking with her name, email and phone.

30 tools for Aurora Inbox

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

assign_agents_to_chatChanges dataAssign one or more agents (`user_ids`) to a chat by `chat_id`.
create_bookingChanges dataBook an appointment for a `service_id` at `start_date`, with customer name, email and phone, and optional `location_id`, `service_provider_id` and `notes`.
create_calendar_eventChanges dataCreate a calendar event with `title`, `start_utc`, `end_utc`, and optional `description`, `location`, `attendees` and linked chat `room_id`.
create_companyChanges dataCreate a company with `name`, and optional `email`, `phone`, `address`, `website` and `description`.
create_opportunityChanges dataCreate a sales opportunity from a chat by `chat_id` in a sales team's pipeline (`team_id`).
get_bookingGet one booking by `booking_id`.
get_chatGet one chat by `chat_id`, with the contact, owner, agents and status.
get_companyGet one company by `company_id`.
get_contactGet one contact by `contact_id`, with phone, email, company and custom properties.
list_bookingsList appointment bookings, filtered by date range (`from`, `to`), `status`, `service_id`, `location_id` or provider.
list_calendar_eventsList calendar events between `from` and `to`, optionally for a `user_id` or chat (`room_id`).
list_chat_opportunitiesList the sales opportunities linked to a chat by `chat_id`.
list_servicesList the bookable services, with their IDs.
list_tagsList the tags available for labelling chats.
list_team_stagesList the pipeline stages of a team by `team_id`. Use this to find a `stage_id`.
list_teamsList the teams (sales pipelines) in the account.
list_usersList the agents and users in the account. Use this to find user IDs.
search_chatsChanges dataSearch WhatsApp chats by `search_term`, or filter to `unread` or `unanswered` chats, a `team_id` or a `channel_id`. Use this to find a chat ID.
search_companiesSearch companies by name in `search`. Use this to find a company ID.
search_contactsSearch contacts by name, phone or email in `search`, or by creation date. Use this to find a contact ID.
search_templatesSearch WhatsApp message templates by `search`, `status`, `category` or `language`. Use this to find a template ID.
send_messageVisible to othersSend a text message into a chat by `chat_id` with `text`. The customer receives it immediately; set `note` to true to post an internal note that only your team sees instead.
send_template_messageVisible to othersSend an approved WhatsApp template by `template_id` into a chat by `chat_id`, with template variables in `input`. The customer receives it immediately.
set_chat_ownerVisible to othersSet the owner of a chat by `chat_id` to the user `owner_id`.
tag_chatChanges dataAdd a tag to a chat by `room_id` (the chat ID), using an existing `tag_id` or a new `tag_name`.
update_bookingChanges dataChange a booking by `booking_id`, e.g. a new `start_date`, provider, location or notes.
update_companyChanges dataUpdate a company by `company_id`: `name`, `email`, `phone`, `address`, `website` or `description`.
update_contactChanges dataUpdate a contact by `contact_id`: `name`, `email`, `phone`, `company_name` or `custom_properties`.
update_opportunityChanges dataUpdate an opportunity by `deal_id`: move it to a `stage_id`, set `deal_amount`, `follow_up_date` or `assigned_user_id`.
upsert_contact_by_phoneChanges dataCreate a contact, or update the existing one with the same `phone`: `name`, `email`, `company_name`, `country_code` and `custom_properties`.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Aurora Inbox from the app list.
2
Paste your key
Paste your Aurora Inbox API key. Create an API key in your Aurora Inbox account. It starts with ak_live_. If you cannot find where to create it, ask your Aurora Inbox administrator or support.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Aurora Inbox?

It can search and read chats, contacts, companies, templates, tags, teams, stages, users, bookings, services and calendar events. It can send messages, internal notes and templates, tag and assign chats, set the owner, create and update contacts, companies and opportunities, and create or change bookings and calendar events.

Does the AI see my Aurora Inbox API key?

No. You paste your Aurora Inbox API key into PipMCP once. It is encrypted at rest, never shown to the AI and never shown again after you save it, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start by only reading chats. Messages and templates reach the customer at once and cannot be undone, and changing a chat's owner reassigns it. These tools can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT, open Settings › Apps & Connectors › Advanced, turn on Developer mode and add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan, and you do not need a credit card to start. Paid plans are billed per completed task. You connect your own Aurora Inbox account, so your Aurora Inbox subscription stays between you and Aurora Inbox.

Can the AI write notes that the customer does not see?

Yes. When it sends a message, it can mark it as an internal note. The note is posted in the chat for your team only and is not sent to the customer.