Integration · Communication

Connect Claude & ChatGPT to Alterdesk

Ask your AI what you missed in a group chat, how many unread messages you have or who is in a project chat, and it reads the answer from Alterdesk. It can post in group chats and one-to-one chats, start new group chats, add members, invite external contacts and flag or bookmark chats. Messages that others see right away can require your approval first.

Connect Alterdesk free

Free plan, no credit card. Takes about a minute.

Try asking

“How many unread chats and messages do I have?”
The AI gets your unread counts for chats and messages.
“Summarize the latest messages in the Project Nord group chat.”
It finds the group chat in your list and reads its recent messages, page by page.
“Post in Project Nord that the meeting moves to 14:00.”
It posts the message in the group chat. All members see it right away.

What your AI can do

Chats and messages

List your group chats and one-to-one chats with coworkers and contacts, read messages and attachments, and see unread counts.

Post and organize

Send messages in group chats and one-to-one chats, rename group chats, and set flags, bookmarks and important markers.

People and members

Search coworkers and contacts, read user profiles, create group chats, add members and invite external contacts by email.

“Start a group chat called Launch with Lars and Mette.”
It searches your coworkers to find their user IDs and creates the group chat with them as members.
“Invite [email protected] as an external contact.”
It invites the contact by email. Alterdesk sends her an invitation email.
“Which files have been shared in the Launch chat?”
It lists the attachments shared in that group chat.

26 tools for Alterdesk

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_group_chat_membersDeletesAdd members to a group chat by `groupchat_id`, with user IDs in `members` or people to invite in `invite_members`.
create_group_chatChanges dataCreate a group chat with a `subject` and `members` (user IDs); optional settings and `invite_users` to invite people by email.
delete_chat_messageDeletesDelete one message from a one-to-one chat by `conversation_id` and `message_id`. This cannot be undone.
delete_group_chat_messageDeletesDelete one message from a group chat by `groupchat_id` and `message_id`. This cannot be undone.
get_chatGet one one-to-one chat; pass the chat's ID (conversation ID) as `message_id`.
get_chat_messageGet one message in a one-to-one chat by `conversation_id` and `message_id`.
get_group_chatGet one group chat by `groupchat_id`.
get_group_chat_messageGet one message in a group chat by `groupchat_id` and `message_id`.
get_meGet your own Alterdesk profile. Use to confirm which account you are signed in as.
get_unread_countsGet how many unread chats and messages you have.
get_userGet a user's profile by `user_id`.
invite_contactVisible to othersInvite an external contact by `email`, with optional first name, last name and language. Alterdesk sends them an invitation email.
list_chat_attachmentsList the files shared in a one-to-one chat by `conversation_id`.
list_chat_messagesList the messages in a one-to-one chat by `conversation_id`, with `page` and `amount` paging.
list_contact_chatsList your one-to-one chats with external contacts, with `page` and `amount` paging.
list_coworker_chatsList your one-to-one chats with coworkers, with `page` and `amount` paging.
list_group_chat_attachmentsList the files shared in a group chat by `groupchat_id`.
list_group_chat_membersList the members of a group chat by `groupchat_id`.
list_group_chat_messagesList the messages in a group chat by `groupchat_id`, with `page` and `amount` paging.
list_group_chatsList your group chats, with `page` and `amount` paging; set `members` to include members.
search_contactsSearch your contacts by name or email with `query`. Use to find a contact's user ID.
search_coworkersSearch your coworkers by name or email with `query`. Use to find a coworker's user ID.
send_chat_messageVisible to othersSend a message with text `body` in a one-to-one chat by `conversation_id`. The other person sees it right away.
send_group_chat_messageVisible to othersPost a message with text `body` in a group chat by `groupchat_id`. All members see it right away.
update_chatChanges dataSet a one-to-one chat's flag (flagged, done, none), bookmark or important marker; pass the chat's ID as `message_id`.
update_group_chatChanges dataRename a group chat (`subject`) or set its flag (flagged, done, none), bookmark or important marker by `groupchat_id`.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Alterdesk from the app list.
2
Paste your key
Create your own Alterdesk application, paste its Client ID and Client Secret, then sign in with your Alterdesk account once. You must be a Company Admin. In Alterdesk open Company Settings, go to the Advanced tab, register a new application and enter the redirect URI https://pipmcp.com/oauth/callback.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Alterdesk?

It can list and read your group chats and one-to-one chats, their messages, members and attachments, your unread counts, your profile and other users' profiles, and search coworkers and contacts. It can send and delete messages, create and rename group chats, add members, invite external contacts and set flags, bookmarks and important markers on chats.

Does the AI see my Alterdesk credentials?

No. Your Alterdesk Client ID and Client Secret are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with reading chats only. Sending messages and inviting contacts reach other people right away, adding members gives them access to a chat, and deleting a message cannot be undone, so these can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT, open Settings › Apps & Connectors › Advanced, turn on Developer mode and add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

Alterdesk connects with OAuth, and OAuth connections need the PipMCP Pro plan or above. PipMCP also has a free plan with no credit card, but it does not include this connection. Paid plans bill per completed task. You also need your own Alterdesk account.

Whose account does the AI act as?

The AI works as the Alterdesk user who signed in when you connected. It sees the chats that user is in, and messages it sends appear under that user's name. The get_me tool shows which account is signed in.