Integration · Communication

Connect Claude & ChatGPT to ZOKO

Ask your AI who a WhatsApp customer is, whether a message was read, or to send a template message. It can list customers with their tags and properties, agents, teams, templates and WhatsApp groups, and read messages with their delivery history. It can also send WhatsApp messages and reactions, add or remove tags and assign customers to an agent or team.

Connect ZOKO free

Free plan, no credit card. Takes about a minute.

Try asking

“Send our shipping template to 4512345678 with order number 1042.”
It checks your approved templates and their placeholders, then sends the template message. It is delivered right away and cannot be recalled.
“Was the message I sent to Maria this morning read?”
It reads the message's delivery history: sent, delivered and read.
“Assign this customer to the support team.”
It finds the team and assigns the customer. With override on, it replaces an existing assignment.

What your AI can do

WhatsApp messages

Send text, image, document and template messages, react to customer messages, and read messages with their delivery history.

Customers and tags

List customers, read their properties and tags, and add or remove tags.

Agents, teams and groups

List agents and teams, assign customers to an agent or team, and read WhatsApp groups with their participants.

“Tag customer 5531 as VIP.”
It adds the tag to the customer and can list the customer's tags to confirm.
“Which approved templates do we have, and what placeholders do they use?”
It lists your approved WhatsApp templates with their IDs and placeholders.
“Who is in our Wholesale WhatsApp group?”
It finds the group and reads its settings and participants.

16 tools for ZOKO

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_customer_tagChanges dataAdd a `tag` to a customer by `customer_id`.
assign_customerChanges dataAssign a customer by `customer_id` to an agent or team (`assignee_id`); set `override` to replace an existing assignment.
get_customerGet one customer by `customer_id`, with name, phone number and assignment.
get_messageGet one message by `message_id`.
get_message_historyGet the delivery history (sent, delivered, read) of a message by `message_id`.
get_whatsapp_groupGet one WhatsApp group by `group_id`, with its settings and participants.
list_agentsList the agents on the account; set `include_teams` to show their teams. Use it to find an agent ID.
list_customer_propertiesList the properties saved on a customer by `customer_id`.
list_customer_tagsList the tags on a customer by `customer_id`.
list_customersList WhatsApp customers (contacts); set `channel` to whatsapp, with optional paging and sorting.
list_teamsList the agent teams; set `include_agents` to show their members.
list_templatesList the approved WhatsApp message templates with their IDs and placeholders. Use before sending a template message.
list_whatsapp_groupsList the WhatsApp groups on the account.
remove_customer_tagMoves moneyRemove one `tag` from a customer by `customer_id`.
send_reactionVisible to othersReact to a customer's message with an `emoji` by `message_id`, `customer_id` and `agent_id`. The customer sees the reaction; an empty emoji removes it.
send_whatsapp_messageVisible to othersSend a WhatsApp message to `recipient` (phone in E.164 without +) with `channel` whatsapp and `type` (text, image, document, template, ...). For text pass `message`; for templates pass `template_id`, `template_language` and `template_args`. The message is delivered immediately and cannot be recalled.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose ZOKO from the app list.
2
Paste your key
Paste your ZOKO API key. You can view it in the Zoko dashboard. If you have not received one yet, ask the Zoko helpdesk. PipMCP sends it in the apikey header on every call.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in ZOKO?

The AI can list and read customers, customer tags and properties, agents, teams, approved templates, WhatsApp groups, messages and message delivery history. It can send WhatsApp messages and reactions, add and remove customer tags and assign customers to an agent or team.

Does the AI see my ZOKO API key?

No. Your ZOKO API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with lookups only. Sent messages are delivered right away and cannot be recalled, and customers see reactions. Sending, reacting and removing tags can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own ZOKO account.

How do template messages work?

Template messages use your approved WhatsApp templates in ZOKO. The AI first lists the templates to get the template ID and placeholders, then sends the message with the language and values you give it.