Integration · Communication

Connect Claude & ChatGPT to Relatel

Ask your AI who called, which voicemails are waiting or how many calls the support team took this week, and it reads the answer from Relatel. It can look up a caller by number, read chats and smiley ratings, check if a reception is open and keep contacts up to date. It can also send an SMS or start a call from your phone, with your approval if you want it.

Connect Relatel free

Free plan, no credit card. Takes about a minute.

Try asking

“Which voicemails from yesterday have not been heard?”
The AI lists voicemails from that date and shows the ones not yet marked as heard, with caller numbers.
“Who is +45 12 34 56 78?”
It looks up the contact by phone number and shows name, email, tags and internal comments.
“How many calls did the support team take per day last week?”
It finds the reception and reads call statistics grouped by day.

What your AI can do

Calls, voicemails and SMS

List calls by direction and time, read and mark voicemails, list SMS messages, send SMS and start calls.

Contacts

Find contacts by number, create and update them with tags, and read and add internal comments.

Switchboard and statistics

See receptions and their live status, employees and groups, website chats, smiley ratings and call statistics.

“Text Anna on +45 12 34 56 78 that her order is ready for pickup.”
It sends the SMS right away. A sent SMS cannot be recalled.
“Call Nordic Foods for me.”
It finds the contact's number and starts the call. Your own phone rings first.
“Which calls got a low smiley rating this month?”
It lists smiley ratings filtered by rating and date, with employee and number.

25 tools for Relatel

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_contact_commentChanges dataAdd an internal comment to a contact: `contact_id` and `comment.body`.
create_contactChanges dataCreate a contact; pass `contact` with `name`, `number`, and optionally `email` and `tags`.
delete_contactDeletesPermanently delete a contact by `contact_id`.
find_contact_by_numberLook up a contact by phone number (`by_number_number`, with country code).
get_call_statisticsGet call and chat statistics up to `end`, for `endpoint_type` (Reception, ChatReception or Employee) grouped by `group_by` (e.g. employee_id, period_day).
get_chatGet one chat with its messages by `chat_uuid`.
get_contactGet one contact by `contact_id`, including name, email, number and tags.
get_current_employeeGet the Relatel employee you are connected as, including name, number and status.
get_employeeGet one employee by `employee_id`.
get_reception_statusGet the live status of a reception by `reception_id` (e.g. open or closed, waiting callers).
get_voice_mailGet one voicemail by `voice_mail_id`.
list_callsList calls, filtered by `direction` (incoming/outgoing), `endpoint` and start/end time range.
list_chatsList website chats.
list_contact_commentsList the internal comments on a contact by `contact_id`.
list_contactsList contacts, optionally filtered by phone `number`. Use to find a contact's ID.
list_employee_groupsList employee groups (e.g. support or sales teams) with their IDs.
list_employeesList the employees in your Relatel account with their IDs and numbers.
list_receptionsList receptions (main numbers and call queues) with their IDs.
list_smiley_ratingsList customer satisfaction ratings (smileys), filtered by `rating`, `employee_id`, `number` or rated date.
list_sms_messagesList SMS messages, filtered by `endpoint` and created time range.
list_voice_mailsList voicemails, filtered by caller `number`, `endpoint` or created date.
send_smsChanges dataSend an SMS: `message.body` and `to_numbers` (country code, no + or 00). The message is sent immediately and cannot be recalled.
start_callChanges dataStart a phone call to `to_number` (with country code) from the connected employee; your phone rings first. Optional `restrict_to` (web_call or mobile).
update_contactChanges dataUpdate a contact by `contact_id`; pass the changed fields in `contact` (name, number, email, tags, flagged).
update_voice_mailChanges dataMark a voicemail as heard or add a comment: `voice_mail_id` and `voice_mail` with `heard` and/or `comment`.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Relatel from the app list.
2
Paste your key
Paste a Relatel access token. Log in to Relatel, open app.relatel.dk/account/authorized_applications, create a one-off access token and copy it. Some features need the matching Relatel product, for example a Switch plan or a mobile subscription.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Relatel?

It can read calls, voicemails, SMS messages, contacts and their comments, employees, employee groups, receptions and their live status, website chats, smiley ratings and call statistics. It can create, update and delete contacts, add comments, mark voicemails as heard, send SMS and start calls.

Does the AI see my Relatel credentials?

No. Your Relatel credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with lookups only. Sending an SMS reaches the recipient right away and cannot be recalled, and deleting a contact is permanent, so both can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT, open Settings › Apps & Connectors › Advanced, turn on Developer mode and add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Relatel account. Anything Relatel charges is between you and Relatel.

How does the AI start a call?

The call is started as the Relatel employee you connected with. Your own phone rings first, before the number you asked for is called. You can limit the call to the web phone or your mobile.