Integration · E-commerce

Connect Claude & ChatGPT to Order Desk

Ask your AI to find an order, fix a shipping address or add a tracking number in Order Desk. It can search and read orders with items and addresses, create and update orders, move orders between folders and add notes. It can also look up and update inventory items, including stock and price.

Connect Order Desk free

Free plan, no credit card. Takes about a minute.

Try asking

“Find all orders from [email protected].”
The AI searches orders by email and returns them with items, addresses and totals.
“Change the shipping address on order 1234567 to Vestergade 12, 8000 Aarhus.”
It updates the shipping address on that order. Fields you do not mention stay as they are.
“Add tracking number 1Z999AA10123456784 to order 1234567.”
It adds a shipment to the order with the tracking number, carrier code and shipping method.

What your AI can do

Orders

Search orders by name, email, folder, source or date, read full orders, create and update them, move them between folders and add notes.

Items and shipments

List, add, update and remove order items, and add or update shipments with tracking numbers.

Inventory

Search, read, create and update inventory items with stock, price, cost and location.

“Move orders 1001 and 1002 to the Ready to Ship folder.”
It moves both orders to the folder you name.
“How many of SKU MUG-BLUE do we have in stock?”
It searches inventory items by code and returns stock, price and the item ID.
“Change the quantity of the blue mug on order 1234567 to 3.”
It lists the order's items, finds the line and updates its quantity.

18 tools for Order Desk

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_order_itemChanges dataAdd an item to an order by `order_id` with `name`, `code`, `price` and `quantity`.
add_order_noteChanges dataAdd a `note` to an order's history by `order_id`.
add_order_shipmentChanges dataAdd a shipment to an order by `order_id` with `tracking_number`, `carrier_code`, `shipment_method` and optional tracking URL, cost and weight.
create_inventory_itemChanges dataCreate an inventory item with `code` and `name`, plus optional price, cost, stock, weight and location.
create_orderChanges dataCreate a new order with `order_items` (name, code, price, quantity) plus customer, shipping address, totals and optional `folder_id`.
delete_order_itemDeletesRemove one item from an order by `order_id` and `item_id`. This cannot be undone.
get_inventory_itemGet one inventory item by `product_id`, with stock, price, cost and variations.
get_orderGet one order by `order_id`, with customer, shipping address, items, totals and history.
get_storeGet the connected Order Desk store's details and settings.
list_order_itemsList the items on an order by `order_id`.
list_order_shipmentsList the shipments and tracking numbers on an order by `order_id`.
move_ordersChanges dataMove one or more orders (`order_id_list`) to another folder by `destination_folder_id` or `destination_folder_name`.
search_inventory_itemsSearch inventory items by `name`, `code`, `search` text, location or SKU. Returns stock, price and item IDs.
search_ordersSearch orders by customer or shipping name, email, phone, company, folder, source, dates and more, with `limit`, `offset` and `order_by`. Returns orders with items and addresses.
update_inventory_itemChanges dataUpdate an inventory item by `product_id`, e.g. stock or price. `code` and `name` are required, so get the item first and pass them unchanged.
update_orderChanges dataUpdate an order by `order_id`, e.g. shipping address, customer, notes or totals. Only the fields you pass change.
update_order_itemChanges dataUpdate one item on an order by `order_id` and `item_id`, e.g. quantity or price.
update_order_shipmentChanges dataUpdate a shipment on an order by `order_id` and `shipment_id`, e.g. tracking number or status.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Order Desk from the app list.
2
Paste your key
Enter two fields: your Store ID and API key. In Order Desk, open Store Settings, click the API tab and create an API key. Copy the Store ID and the API key shown there.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Order Desk?

It can read your store details, orders, order items, shipments and inventory items. It can create and update orders, move orders between folders, add notes, add, update and remove order items, add and update shipments, and create and update inventory items.

Does the AI see my Order Desk credentials?

No. Your Order Desk credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with lookups only. Removing an item from an order cannot be undone, and it can require your approval before it runs, like any other change. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT, open Settings › Apps & Connectors › Advanced, turn on Developer mode and add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Order Desk account.

Where do I find my Order Desk Store ID and API key?

In Order Desk, open Store Settings and click the API tab. Create an API key there and copy it together with the Store ID. Check the Store ID carefully, because Order Desk blocks a store from the API when a wrong Store ID is sent.