Connect Claude & ChatGPT to OneDesk

26 tools for OneDesk

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

• create_customerChanges dataCreate a customer with an `email`, first_name, last_name and optional customer_organization.
• create_customer_organizationChanges dataCreate a customer organization with a `name` and optional email domains.
• create_itemChanges dataCreate a ticket or task with a `name`, item `type`, description, priority (0-100 in steps of 20), project_external_id, requester_emails and planned dates.
• create_projectChanges dataCreate a project with a `name`, optional type, description, planned_start and due_date.
• get_conversationGet one conversation by `external_id`.
• get_customerGet one customer by `external_id`.
• get_customer_organizationGet one customer organization by `external_id`.
• get_itemGet one ticket or task by `external_id`, with status, assignees, dates and description.
• get_organization_profileGet your OneDesk organization's profile and policy settings.
• get_projectGet one project by `external_id`.
• list_item_typesList the work item types (such as Ticket and Task) configured in OneDesk. Use the names for item_type when searching or creating items.
• list_statusesList the lifecycle statuses (such as New, In progress, Closed) you can set on items.
• log_timeChanges dataLog time on a task: `task_external_id`, `user_external_id`, `start` and `finish` times, `works` (hours worked), `percent_completed`, plus optional note and billable.
• post_messageVisible to othersPost a message with `content` into an existing conversation by `conversation_external_id`. In a customer conversation the customer is notified.
• search_conversationsChanges dataSearch conversations (message threads on items) with details using `properties` filters, limit (max 50) and offset.
• search_customer_organizationsChanges dataSearch customer organizations (companies) with details using `properties` filters, limit (max 50) and offset.
• search_customersChanges dataSearch customers with details using `properties` filters (for example email equals a value), limit (max 50) and offset.
• search_invoicesChanges dataSearch invoices with details using `properties` filters, limit (max 50) and offset.
• search_itemsChanges dataSearch tickets and tasks with details: `item_type` is a list of item type names; add `properties` filters (property, operation, value), limit (max 50), offset and is_asc.
• search_projectsChanges dataSearch projects with details using `properties` filters (property, operation, value), limit (max 50) and offset.
• search_timesheetsChanges dataSearch timesheet entries with details using `properties` filters, limit (max 50) and offset.
• search_usersChanges dataSearch internal users (staff) with details using `properties` filters, limit (max 50) and offset.
• start_conversationChanges dataStart a conversation on an item (`item_external_id`) or project with `messages` (each with content). Set public_conversation true to reply to the customer, false for an internal message.
• update_customerChanges dataUpdate a customer by `external_id`: names, email, title, phone_number, address or organization. Only the fields you pass change.
• update_itemChanges dataUpdate a ticket or task by `external_id`: name, description, priority, lifecycle_status_name, planned or actual dates, percent_complete or archived. Only the fields you pass change.
• update_projectChanges dataUpdate a project by `external_id`: name, description, lifecycle_status or archived. Only the fields you pass change.

Questions