Integration · Communication

Connect Claude & ChatGPT to net2phone

Ask your AI who called yesterday, how a call queue is doing right now, or which colleagues are online in net2phone. It can search call history, build call queue and agent reports, look up the company directory, fetch links to voicemails and call recordings, and start a call from your phone. Phone questions get answered without opening the admin portal.

Connect net2phone free

Free plan, no credit card. Takes about a minute.

Try asking

“Who called us from +45 12 34 56 78 this week?”
The AI searches call history and lists the matching calls with time, direction and duration.
“How many callers are waiting in the support queue right now?”
It finds the queue and reads its live statistics, such as waiting calls and available agents.
“Give me a daily report for the sales queue for last month.”
It builds a call queue report for the period, grouped by day.

What your AI can do

Call history and reports

Search call detail records and build call queue and per-agent reports for any period.

Queues, presence and directory

List call queues with live stats, see who is online by extension and search users, departments and ring groups.

Voicemail, recordings and numbers

Get audio links for voicemails and recordings, mark or delete voicemails, list phone and SMS numbers and manage blocked callers.

“Is Maria online, and what is her extension?”
It searches the company directory and checks presence to show whether she is online, offline or unknown.
“Get me the audio of the newest voicemail, then mark it as read.”
It creates a temporary download link for the voicemail audio and marks the voicemail as read.
“Call extension 214 for me.”
It starts a call from your own phone. Your phone rings first, then extension 214 is dialed.

17 tools for net2phone

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

create_huddle_roomChanges dataCreate a Huddle video meeting room with a `display_name`, an optional expiry time (`expires_at_time`) and optional phone dial-in.
delete_voicemailDeletesPermanently delete a voicemail by `voicemail_id`. This cannot be undone.
get_call_forwardingGet a user's call forwarding settings by `user_id`.
get_call_queue_agent_reportChanges dataBuild a per-agent report for one call queue by `call_queue_id` over a period (`start_date`, `end_date`), optionally for specific `agent_ids`.
get_call_queue_reportChanges dataBuild a report for one call queue by `call_queue_id` over a period (`start_date`, `end_date`), grouped by `interval_size` (quarter_of_hour, hour or day) in an optional `iana_timezone_id`.
get_call_queue_statsGet live statistics for one call queue by `call_queue_id`, such as waiting calls and available agents.
get_current_userGet the net2phone user this connection acts as, including name, extension and user ID.
get_recording_audio_linkGet a temporary download link for a call recording's audio. Pass the call recording's ID in `generate_audio_download_link_id`.
list_call_queuesList the account's call queues with their IDs and names.
list_presenceList who is online, offline or unknown by extension; filter by `presence_status` or `extension`.
list_sms_numbersList the phone numbers that can send and receive text messages.
mark_voicemailChanges dataMark a voicemail as `read` or `unread` by `voicemail_id`.
search_blocked_callersList blocked caller numbers, optionally matching `search_query`.
search_call_historyChanges dataSearch call history (call detail records) for the account: who called whom, when, direction and duration. Filters are optional; results are paginated.
search_directorySearch the company phone directory (users, departments, ring groups, call queues) by name, extension or number in `search_query`; filter by `types`.
start_callChanges dataStart a phone call from the connected user's phone to `to` (a phone number in E.164 format or an internal extension). The user's phone rings first, then the other party is dialed.
unblock_callerDeletesRemove a number from the blocked callers list by `blocked_caller_id`, so it can call in again.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose net2phone from the app list.
2
Paste your key
Paste a net2phone API key. Create the key for your net2phone account as described in the API Keys section of net2phone's API V2 authentication guide. The AI acts with that key's access to your net2phone account.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in net2phone?

The AI can search call history, build call queue and agent reports, read live queue statistics, list queues, presence, phone numbers, SMS numbers and blocked callers, search the company directory and read a user's call forwarding. It can get audio links for voicemails and recordings, mark voicemails read or unread, start a call from your phone and create a Huddle meeting room. If you switch those tools on, it can also delete voicemails and unblock callers.

Does the AI see my net2phone credentials?

No. Your net2phone API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with call history and reports only. Deleting a voicemail is permanent and unblocking a caller lets that number call in again, and both can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own net2phone account.

How does starting a call work?

When the AI starts a call, your own net2phone phone rings first. When you answer, the number or extension you asked for is dialed. The AI does not talk on the call, it only sets it up.