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Integration · Communication

Connect Claude & ChatGPT to Infobip

Ask your AI to text a customer, check whether yesterday's SMS messages were delivered, or look up a contact in Infobip. It can send SMS, email, WhatsApp and Viber messages, read delivery logs and incoming SMS, send and verify one-time PIN codes, and search, create, update and tag people and companies in Infobip People.

Connect Infobip free

Free plan, no credit card. Takes about a minute.

Try asking

  • “Were the SMS messages we sent yesterday delivered?”

    The AI lists the SMS messages sent in that period with their delivery status.

  • “Text +4512345678 that their order is ready for pickup.”

    It sends the SMS from your sender. It is a real text and is billed per message.

  • “Send our approved order update WhatsApp template to this customer.”

    It sends the template message with the placeholder values you give. Templates are how you start a WhatsApp conversation.

What your AI can do

Messaging

Send SMS, email, Viber messages and WhatsApp texts, templates, images and documents, and schedule SMS and email for later.

Delivery and replies

Read SMS and email logs with delivery status, fetch incoming SMS, and pause, resume or cancel scheduled SMS batches.

People, companies and 2FA

Search, create, update and tag people and companies, list segments, and send and verify one-time PIN codes.

  • “What SMS replies came in today?”

    It fetches the messages people sent to your numbers. Messages already fetched are not returned again.

  • “Pause the SMS batch we scheduled for tomorrow morning.”

    It checks the scheduled batch by its bulk ID and pauses it. You can resume it later.

  • “Tag everyone on this list of attendees with webinar-2026.”

    It adds the tag to the people you list, identified by phone number or email.

27 tools for Infobip

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

  • create_companyChanges dataCreate a company with a `name`, plus optional domains, industry, country, VAT number, tags and custom attributes.
  • create_personChanges dataCreate a person with first and last name, contact_information (phones, emails), tags, custom attributes and more.
  • get_scheduled_sms_statusGet the status of a scheduled SMS batch by `bulk_id`.
  • list_2fa_applicationsList your 2FA (one-time PIN) applications and their IDs.
  • list_email_logsList sent emails with their delivery status, filtered by destination, sender, bulk_id, message_id, general_status or sent_since/sent_until.
  • list_email_templatesList your saved email templates, with paging.
  • list_incoming_smsFetch SMS messages people sent to your numbers. Messages already fetched or forwarded to a webhook are not returned again.
  • list_segment_peopleList the people in a segment by `segment_id`, with paging.
  • list_segmentsList your audience segments, with paging.
  • list_sms_logsList sent SMS messages with their delivery status, filtered by destination, sender, bulk_id, message_id, general_status or sent_since/sent_until.
  • list_tagsList the tags used to group people, with paging.
  • list_whatsapp_templatesList your WhatsApp message templates with their status, filtered by name, sender, status, category or language.
  • search_companiesSearch companies in Infobip People by name, domain, id or a `filter`, with paging.
  • search_peopleSearch people (contacts) in Infobip People with a `filter`, or look one up by `identifier` such as a phone number or email, with paging.
  • send_2fa_pinVisible to othersSend a one-time PIN code by SMS to phone number `to`, using a 2FA `application_id` and `message_id`. Returns a pin_id for verification. Sends a real SMS.
  • send_emailVisible to othersSend emails: each item in `messages` has sender, destinations (to, cc, bcc) and content (subject, text or HTML body, or a template). Use `options.schedule` to send later. Sends real emails.
  • send_smsVisible to othersSend SMS messages: each item in `messages` has a sender, destinations (phone numbers) and content text. Use `options.schedule` to send later. Sends real texts and is billed per message.
  • send_viber_messageVisible to othersSend Viber messages: each item in `messages` has a sender, destinations and content. Sends real messages and is billed per message.
  • send_whatsapp_documentVisible to othersSend a WhatsApp document (such as a PDF) from `from` to `to` with `content.mediaUrl`, an optional filename and caption. Only within the 24-hour customer service window.
  • send_whatsapp_imageVisible to othersSend a WhatsApp image from `from` to `to` with `content.mediaUrl` and an optional caption. Only within the 24-hour customer service window.
  • send_whatsapp_templateVisible to othersSend approved WhatsApp template messages: each item in `messages` has from, to and the template name, language and placeholder values. Use to start conversations.
  • send_whatsapp_textVisible to othersSend a WhatsApp text from your sender number (`from`) to a phone number (`to`) with `content.text`. Only works within 24 hours of the customer's last message; otherwise use a template.
  • tag_peopleVisible to othersAdd a tag by `name` to a list of `people` (identified by phone number, email or ID).
  • update_companyVisible to othersUpdate a company, found by `body_name` (or id), with new details such as domains, industry, tags or account manager.
  • update_personVisible to othersUpdate a person found by `identifier` (such as a phone number or email): name, contact information, tags or custom attributes.
  • update_scheduled_sms_statusDeletesPause, resume or cancel a scheduled SMS batch: pass `bulk_id` and `status` (PAUSED, PROCESSING or CANCELED). Canceling cannot be undone.
  • verify_2fa_pinVisible to othersCheck a PIN code someone entered: pass the `pin_id` from send_2fa_pin and the `pin`.

Set up in three steps

  1. 1

    Pick the app

    Create a free PipMCP account and choose Infobip from the app list.

  2. 2

    Paste your key

    Paste your Infobip base URL prefix (the abc123 in abc123.api.infobip.com) and an API key. In the Infobip portal, open Developer tools > API keys, create a key with the scopes you need and copy it. Your personal base URL is shown on the portal homepage and on the Infobip API docs pages when you are logged in.

  3. 3

    Add the link to your AI

    You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:

    1. Click your name, then Settings › Connectors › Add custom connector.
    2. Paste your link as the Remote MCP server URL.
    3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Infobip?

The AI can send SMS, email, Viber and WhatsApp messages, read SMS and email logs, fetch incoming SMS, and list WhatsApp and email templates. It can send and verify one-time PIN codes, pause, resume or cancel scheduled SMS batches, and search, create, update and tag people and companies, including listing segments and the people in them.

Does the AI see my Infobip credentials?

No. Your Infobip API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with logs and lookups only. Sending SMS, email, WhatsApp or Viber messages reaches real people and is billed, and canceling a scheduled batch cannot be undone, so these can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You connect your own Infobip account, so the messages you send are billed by Infobip, between you and Infobip.

Can the AI start a WhatsApp conversation?

Yes, with one of your approved WhatsApp templates. Free-form WhatsApp texts, images and documents only work within 24 hours of the customer's last message. Outside that window the AI uses a template, and it can list your templates with their status first.

Let your AI work in Infobip today.

Start free. Your key stays encrypted, and you decide what the AI may do.

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PipMCP is not affiliated with Infobip. Product names are trademarks of their owners.