Integration · Communication

Connect Claude & ChatGPT to Gallabox

Ask your AI to reply to a customer on WhatsApp, send a template broadcast to a segment, or resolve a finished conversation in Gallabox. It can search, create and update contacts, list templates, send WhatsApp texts and broadcasts, check delivery status, and add notes and tags to conversations or move them to another team. It can also set agents online or offline.

Connect Gallabox free

Free plan, no credit card. Takes about a minute.

Try asking

“Send the spring_sale template as a broadcast to the VIP segment.”
The AI finds the template, fills in its values and sends or schedules the broadcast to every contact in the segment.
“Was the message you just sent delivered?”
It checks the message status: sent, delivered, read or failed.
“Add Anna Berg, [email protected], +45 20 30 40 50, with the tag lead.”
It creates the contact, or updates the existing one with the same phone or email.

What your AI can do

WhatsApp messages

Send text messages within WhatsApp's 24-hour reply window, send or schedule template broadcasts to segments, and check delivery status.

Conversations

Add internal notes and tags, move conversations between teams, remove the assigned agent and mark conversations as resolved.

Contacts, templates and agents

Search, create and update contacts, list templates with their approval status, list users and set agents online or offline.

“Resolve the conversation with +45 20 30 40 50 and note that the issue is fixed.”
It adds an internal note, which the customer does not see, and marks the conversation as resolved.
“Move this conversation to the Billing team.”
It moves the conversation to that team.
“Set Maria offline, she is on holiday.”
It sets her availability to offline.

17 tools for Gallabox

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_internal_noteChanges dataAdd an internal note to a conversation (not sent to the customer) by `conversation_id`, with the text in `text` and optional user `mentions`.
create_or_update_contactChanges dataCreate a contact or update the existing one with the same phone or email: `name`, `phone`, `email`, `tags` and custom `field_values`.
get_contactGet one contact by `contact_id`.
get_message_statusCheck the delivery status (sent, delivered, read, failed) of a message by `message_id`.
get_templateGet one WhatsApp template by `template_id`.
list_contactsList contacts in your Gallabox account.
list_templatesList your WhatsApp message templates and their approval status.
list_usersList the agents and users in your Gallabox account.
move_conversation_to_teamChanges dataMove a conversation to another team, by `conversation_id` and `team_id`.
resolve_conversationChanges dataMark a conversation as resolved by `conversation_id`.
resolve_conversation_by_phoneChanges dataMark the conversation with a phone number as resolved, by `phone_number`.
search_contactsVisible to othersSearch contacts by `search_query` (name, phone or email) or with `filter` rules, paginated by `page` and `limit`. Read-only despite the method.
send_broadcastChanges dataSend (or schedule) a WhatsApp template broadcast to contact `segments`, with `template_id` or `template_name` and the template's body, header and button values. Messages go to every contact in the segments.
send_whatsapp_textChanges dataSend a WhatsApp text message: `recipient` (name and phone with country code), the WhatsApp `channel_id`, and `whatsapp` with type "text" and the message in `text.body`. Sent right away; only works within WhatsApp's 24-hour reply window.
set_user_availabilityVisible to othersSet agents online or offline (`availability`) by `user_ids` or `email_ids`.
tag_conversationVisible to othersAdd a tag to a conversation by `conversation_id` and tag `name`.
unassign_conversationChanges dataRemove the assigned agent from the conversation with a phone number, by `phone_number`.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Gallabox from the app list.
2
Paste your key
Paste three values: your Gallabox API key, API secret and Account ID. In Gallabox open Settings > API Key, create a key with the permissions you need and copy the API key and API secret. The Account ID is shown in your account settings, with a Copy button.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Gallabox?

It can list and search contacts, templates and users, and check the delivery status of a message. It can create and update contacts, send WhatsApp text messages and template broadcasts, add internal notes and tags to conversations, move them to a team, unassign or resolve them, and set agents online or offline.

Does the AI see my Gallabox API key and secret?

No. Your Gallabox API key and secret are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with contacts and templates only. Texts go to the customer right away and a broadcast reaches every contact in the chosen segments, so those tools can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Gallabox account.

Why does Gallabox need an API key, a secret and an Account ID?

Gallabox checks the API key and API secret together, and the Account ID tells it which account to work in. You copy the key and secret when you create the key under Settings > API Key, and the Account ID from your account settings. PipMCP fills in the Account ID for every call, so the AI never has to ask for it.