Integration · E-commerce

Connect Claude & ChatGPT to Fera

Ask your AI which reviews are waiting for approval, how a product is rated, or to reply to a customer in Fera. It can search reviews, customer photos and videos, products, customers and orders, and read product and store ratings. It can also approve or decline reviews and media, post a public store reply, add a review and delete one, with your approval if you want it.

Connect Fera free

Free plan, no credit card. Takes about a minute.

Try asking

“Which reviews are waiting for approval?”
The AI searches reviews with state pending_approval and lists them with rating, heading, product and customer.
“Approve the 4 and 5 star reviews from that list.”
It approves those reviews so they are published on your store.
“Reply to the 2 star review on the rain jacket and apologise for the late delivery.”
It posts a public store reply on the review that shoppers will see.

What your AI can do

Reviews

Search and read reviews, approve or decline them, update heading, body, rating or state, post public store replies, add reviews and delete them.

Photos and videos

List and read customer photos and videos, and approve or decline them for your store.

Ratings, products and orders

Read store and product ratings, and search products, customers and orders with line items and delivery dates.

“What is the average rating for our best-selling backpack?”
It finds the product and reads its average rating and review count.
“Show me the customer photos waiting for approval.”
It lists customer photos and videos filtered by state, with the review and product they belong to.
“What did [email protected] order and did she leave a review?”
It finds the customer, searches her orders and reviews, and shows line items, dates and ratings.

20 tools for Fera

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

approve_mediaVisible to othersApprove a customer photo or video by medium_id so it is shown on your store.
approve_reviewVisible to othersApprove a review by review_id so it is published on your store.
create_reviewChanges dataAdd a review in data: rating (1-5, required), heading, body, and the product and customer it belongs to (by product_id/customer_id or product/customer details).
decline_mediaVisible to othersDecline a customer photo or video by medium_id so it is not shown. Pass one or more reasons.
decline_reviewVisible to othersDecline a review by review_id so it is not shown on your store. Pass one or more reasons.
delete_reviewDeletesPermanently delete a review by review_id. This cannot be undone.
get_customerGet one customer by customer_id, with name, email and review stats.
get_mediaGet one customer photo or video by medium_id.
get_orderGet one order by order_id, with customer, line items, totals and fulfillment/delivery dates.
get_productGet one product by product_id, with its name, price, URL and review counts.
get_product_ratingGet the average rating and review count for one product by product_id.
get_reviewGet one review by review_id, with rating, heading, body, media, customer and product.
get_storeGet your Fera store settings and details.
get_store_ratingGet the overall store rating: average score and number of reviews.
list_mediaList customer photos and videos, filtered by product_id, customer_id, order_id, review_id, type or state. Paginated.
search_customersSearch customers by name or email (search), email or external_id. Use to find a customer ID.
search_ordersSearch orders by order number or text (search), customer_id or external_id. Paginated.
search_productsSearch products by name (search) or external_id from your shop platform. Paginated.
search_reviewsSearch reviews, filtered by product_id, customer_id, customer_email, order_id, state (e.g. pending_approval, approved), verified or text search. Paginated.
update_reviewChanges dataUpdate a review by review_id: change heading, body, rating or state, or post a public store_reply (body) that shoppers will see.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Fera from the app list.
2
Paste your key
Paste your Fera secret (private) API key. Sign in to Fera and open Integrations > API keys (app.fera.ai/integrations/api_keys), then copy the Secret/Private API key. Never use this key on your storefront.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Fera?

It can search and read reviews, customer photos and videos, products, customers, orders, product ratings, the store rating and your store settings. It can approve and decline reviews and media, update reviews and post public store replies, add reviews and delete them.

Does the AI see my Fera credentials?

No. Your Fera secret API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with lookups only. Approving, declining and replying change what shoppers see on your store, and deleting a review cannot be undone, so those tools can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT, open Settings › Apps & Connectors › Advanced, turn on Developer mode and add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Fera account.

Which Fera API key should I use?

Use the Secret (private) API key from Integrations > API keys in Fera. It gives access to your store's reviews and customers, so it belongs only in server-side tools like PipMCP. Never put it on your storefront.