Integration · E-commerce

Connect Claude & ChatGPT to EasyChannel

Ask your AI which buyer messages still need a reply, what orders are waiting on a marketplace account, or how much stock a listing has in EasyChannel. It can search products, listings and orders, reply to helpdesk tickets, set stock, publish products as listings and mark orders as shipped with a tracking number.

Connect EasyChannel free

Free plan, no credit card. Takes about a minute.

Try asking

“Which buyer messages have not been answered yet?”
The AI searches helpdesk tickets that have no reply and lists them with channel, buyer and order.
“Reply to ticket 5812 that the parcel left today, and mark it resolved.”
It sends the reply to the buyer and resolves the ticket. The message cannot be recalled once sent.
“Show open orders on our main marketplace account.”
It lists your connected marketplace accounts to find the seller ID, then lists that account's orders filtered by status.

What your AI can do

Orders and shipping

List orders per marketplace account by status, channel, SKU or tag, and mark up to 50 orders shipped with carrier and tracking number.

Products, listings and stock

Search and update catalog products, list listings with variations, set stock and publish products to a marketplace account.

Helpdesk tickets

Search and count buyer tickets, read messages, reply, add internal notes and change a ticket's status.

“Set the warehouse stock for SKU TS-104-BLK to 12.”
It finds the listing by SKU and sets its warehouse quantity to 12.
“Mark order 1093 as shipped with GLS tracking number 0034567890.”
It validates with a dry run, then marks the order shipped and pushes the carrier and tracking number to the marketplace.
“Publish products 311 and 312 on our second store and tell me when it is done.”
It publishes the products as listings on that marketplace account and checks the background action until it has a result.

24 tools for EasyChannel

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_ticket_noteChanges dataAdd an internal note to a helpdesk ticket by `ticket_id` with `body`.
count_ticketsCount helpdesk tickets matching the same filters as search_tickets, e.g. unread or unanswered tickets.
get_actionGet the status and result of a background action (such as a publish) by `action_id`.
get_sellerGet one connected marketplace account by `seller_id`.
get_ticketGet one helpdesk ticket by `ticket_id`, with its latest messages.
list_listingsList marketplace listings, filtered by `seller_id`, `channel`, `status`, `sku`, `item_id`, `product_id`, tags or `segment_id`. Set `with_variations` to include variations and their stock.
list_ordersList orders for one marketplace account (`seller_id`), filtered by `status`, `channel`, `sku`, `external_id` or tags.
list_segmentsList saved segments (saved filters for products, listings or orders). Pass a segment's ID as `segment_id` when searching.
list_sellersList the connected marketplace accounts (sellers), optionally filtered by `channel`. Use this to get the `seller_id` that orders, listings and publishing need.
list_ticket_messagesList all messages in a helpdesk ticket by `ticket_id`, with paging and sort order.
mark_orders_shippedChanges dataMark orders as shipped and push the `carrier` and `trackingNumber` to the marketplace, up to 50 per call (by `orderId` or `externalOrderId`). This cannot be taken back; use `dry_run` first to validate.
mark_ticket_readChanges dataMark a helpdesk ticket as read or unread by `ticket_id` and `is_read`.
publish_productsVisible to othersPublish catalog products as listings on a marketplace account. Pass `seller_id` and `product_ids`, optionally a `template_id` and shipping, payment and return policies. Listings go live on the marketplace; check progress with get_action.
reply_to_ticketChanges dataSend a reply to the buyer on a helpdesk ticket. Pass `ticket_id` and `body`; set `mark_resolved` to resolve it after sending. The message is sent to the buyer and cannot be recalled.
search_categoriesList product categories, optionally filtered by `name`.
search_productsSearch the product catalog by `sku`, `tags`, `tag_ids`, a saved `segment_id` or a `filters` tree. Set `with_variants` to include variants.
search_ticketsSearch helpdesk tickets (buyer messages) by free-text `search`, `status`, `channel`, `seller_id`, `order_id`, `buyer_id`, read state, or `is_replied`=false for the needs-a-reply queue.
set_listing_stockVisible to othersSet or adjust one listing's warehouse stock. Identify it by `listing_id`, `item_id` or `sku`, then pass `warehouse_quantity` (replaces the value) or `adjust_by` (e.g. -3).
set_variation_stockVisible to othersSet the warehouse stock of one listing variation, by `variation_id` or variation `sku`, to `warehouse_quantity`.
tag_listingsChanges dataAdd or remove tags on listings. Pass listing `ids` plus tag IDs or names in `add` and/or `remove`.
tag_ordersChanges dataAdd or remove tags on orders. Pass order `ids` plus tag IDs or names in `add` and/or `remove`.
tag_productsChanges dataAdd or remove tags on products. Pass product `ids` plus tag IDs or names in `add` and/or `remove`.
update_productChanges dataUpdate a catalog product by `product_id` - title, description, brand, price, images, inventory, variants and other fields. Only the fields you pass change.
update_ticketChanges dataChange a helpdesk ticket's `status` (new_ticket, to_do, waiting_for_reply, resolved, archived) or `ticket_type` by `ticket_id`.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose EasyChannel from the app list.
2
Paste your key
Paste your EasyChannel API token. You need admin rights on the EasyChannel account. Click your account name at the bottom of the left sidebar and choose Integrations (or Settings > Integrations), open the "API EasyChannel" tile on the All Integrations tab and copy the token.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in EasyChannel?

The AI can list marketplace accounts, orders, listings, segments and categories, search products and helpdesk tickets, and read ticket messages. It can update products, tag products, listings and orders, set listing and variation stock, publish products as listings, mark orders as shipped and reply to or update tickets.

Does the AI see my EasyChannel API token?

No. Your EasyChannel API token is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with searching and reading only. Replies to buyers, shipping updates and publishing reach the marketplace and cannot be taken back, and these can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own EasyChannel account.

Can the AI answer buyers for me?

Yes, if you switch on reply_to_ticket. The AI can find tickets that need a reply, read the messages and send an answer, and optionally resolve the ticket. A sent reply cannot be recalled, so you can require approval or have the AI add an internal note for a colleague instead.