Integration · Projects & tasks

Connect Claude & ChatGPT to Craft.io

Ask your AI what is in a Craft.io workspace, which feedback customers have left in a portal, or to add a new item to the backlog. It can search and update features, epics and stories, read saved views, comment on items and feedback, and link feedback to the work it belongs to.

Connect Craft.io free

Free plan, no credit card. Takes about a minute.

Try asking

“Which items in the Mobile workspace are in progress this quarter?”
The AI finds the workspace, searches its items by status and quarter, and lists them with assignee and importance.
“Show me feedback from Acme in our customer portal.”
It lists your feedback portals, then searches the portal for feedback from that company.
“Create a story called 'Export report to CSV' under the Reporting epic.”
It creates the item with type, title and parent in the workspace you pick.

What your AI can do

Workspaces and items

Search, create and update features, epics and stories with status, assignee, labels, sprint, quarter, effort and custom fields.

Customer feedback

Search feedback portals by company, category, importance or date, add and update feedback, and promote it to work items.

Views, comments and links

Read saved workspace views, comment on items and feedback, and set dependencies between items.

“Link the 'Bulk export' feedback to the CSV export feature.”
It connects the feedback item to the work item, so the request is tracked against the feature.
“Move item PRD-142 to Done and set the effort to 5.”
It updates only the status and effort on that item and leaves the other fields as they are.
“Turn this feedback into a new item under the Onboarding epic.”
It promotes the feedback item to a new work item under the parent item you name.

23 tools for Craft.io

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_feedback_commentChanges dataAdd a comment `body` to a feedback item; set internal to true to hide it from the portal.
add_item_commentChanges dataAdd a comment `body` to an item by `item_id`.
create_feedbackChanges dataAdd a feedback item to a portal: `portal_id` and `title`, plus optional description, company, owner, category, importance, labels and custom fields.
create_itemChanges dataCreate an item with `type` and `title` plus optional workspace_id, description, parent, status, assignee, importance, labels, sprint, quarter, effort and custom fields.
delete_itemDeletesPermanently delete an item by its ID (`product_id`).
get_feedbackGet one feedback item by `idea_id`.
get_itemGet one item by its ID (`product_id`), with its fields, status and hierarchy.
get_workspace_viewGet one saved workspace view and its items by `workspace_id` and `view_id`.
link_feedback_to_itemsChanges dataConnect a feedback item to one or more work items (`item_ids`).
list_feedback_categoriesList the feedback categories of a portal.
list_feedback_importancesList the importance levels available in a portal.
list_feedback_portalsList your customer feedback portals, with their IDs.
list_workspace_custom_fieldsList a workspace's custom fields, optionally with their options.
list_workspace_statusesList the item statuses available in a workspace.
list_workspace_viewsList saved views in a workspace, optionally by name or category.
list_workspacesList the Craft.io workspaces you can access, with their IDs.
promote_feedbackChanges dataTurn a feedback item into a new work item under an existing item (`parent_item_id`).
search_feedbackSearch feedback items in a portal by `portal_id`, with keyword, status, company, category, labels, importance or date filters.
search_feedback_companiesSearch companies in a feedback portal by keyword.
search_itemsSearch items (features, epics, stories and other work items) in a workspace by `workspace_id`, with keyword, short_id, type, status, assignee, labels, sprint, quarter, parent or date filters.
set_item_dependencyChanges dataLink an item (`item_id`) to a related item (`related_item_id`) as a dependency, with optional type; set remove to true to unlink.
update_feedbackChanges dataUpdate a feedback item by its ID (`product_id`): title, description, status, category, importance, company, labels or connected items.
update_itemVisible to othersUpdate an item by `id`: title, description, status, assignee, importance, labels, sprint, quarter, effort or custom fields. Only the fields you pass change.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Craft.io from the app list.
2
Paste your key
Paste your Craft.io API key. Craft.io issues API keys through support: email [email protected] or use Contact support in the app chat and ask for a public API key.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Craft.io?

The AI can list workspaces, statuses, custom fields and saved views, and search items and feedback. It can create and update items and feedback, add comments, link feedback to items, set dependencies, promote feedback to items and delete items.

Does the AI see my Craft.io credentials?

No. Your Craft.io API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Deleting an item is permanent and can require your approval before it runs, as can changes to existing items. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Craft.io account. PipMCP is not affiliated with Craft.io.

How do I get a Craft.io API key?

Craft.io does not show API keys in the settings. You ask for one by emailing [email protected] or through Contact support in the app chat, and paste the key into PipMCP when you receive it.