Integration · E-commerce

Connect Claude & ChatGPT to CloudBlue Connect

Ask your AI which fulfillment requests are pending, what a customer's subscription contains, or which helpdesk cases are open. It can search products, subscriptions, customer accounts, contracts, usage files and marketplaces in CloudBlue Connect. It can also approve, fail or inquire on fulfillment requests, work on helpdesk cases and post in conversations, with your approval if you want it.

Connect CloudBlue Connect free

Free plan, no credit card. Takes about a minute.

Try asking

“Which purchase requests are still pending?”
The AI lists fulfillment requests of type purchase with status pending, with subscription and date.
“What does Nordic Foods' subscription include?”
It searches the customer account, finds the subscription and reads its items, parameters and tiers.
“Approve the purchase request for Nordic Foods with our activation template.”
It finds the request and approves it with the template. The subscription is changed and the customer is notified.

What your AI can do

Subscriptions and requests

List and read subscriptions and fulfillment requests, update request parameters, and approve, fail or inquire on requests.

Products and accounts

Search products and their items, customer and reseller accounts, partners, marketplaces, contracts and tier configuration requests.

Cases, usage and conversations

Open, read and resolve helpdesk cases, list usage files, and read or post messages in conversations.

“Ask the customer on the pending change request for their domain name.”
It moves the request to inquiring, so the customer is asked for more information.
“Which helpdesk cases are open with high priority?”
It lists helpdesk cases filtered by state and priority, with subject and type.
“Show the usage files for our main product and their status.”
It finds the product and lists its usage files with status.

29 tools for CloudBlue Connect

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

approve_fulfillment_requestVisible to othersApprove a fulfillment request by `request_id` with an activation template. The customer's subscription is changed accordingly and they are notified.
create_helpdesk_caseChanges dataOpen a helpdesk case with type (technical or business), subject, description and receiver account ID, optionally for a product. The receiver is notified.
fail_fulfillment_requestChanges dataFail (reject) a fulfillment request with a `reason`. The customer sees the reason and this cannot be undone.
get_contractGet one contract by ID.
get_customer_accountGet one tier account by ID.
get_fulfillment_requestGet one fulfillment request by request ID.
get_helpdesk_caseGet one helpdesk case by ID.
get_productGet one product by product ID.
get_subscriptionGet one subscription (asset) by ID, with items, parameters and tiers.
get_tier_config_requestGet one tier configuration request by ID.
get_usage_fileGet one usage file by ID.
inquire_fulfillment_requestChanges dataMove a fulfillment request to inquiring to ask the customer for more information, optionally with a template.
list_contractsList contracts, filtered by type, status, partner or issuer.
list_conversation_messagesList the messages in a conversation, filtered by text or type.
list_conversationsList conversations, e.g. by `instance_id` (the request, case or other object they belong to).
list_fulfillment_requestsList fulfillment requests, filtered by type (purchase, change, cancel...), status, asset or date.
list_helpdesk_casesList helpdesk cases, filtered by state, type, priority or subject.
list_marketplacesList marketplaces, filtered by name, ID, hub or currency.
list_partnersList partners, filtered by name, role or status.
list_product_itemsList the items (SKUs) of a product, filtered by name, MPN, type, period or status.
list_subscription_requestsList the fulfillment requests made for one subscription by asset ID.
list_subscriptionsList subscriptions (assets), filtered by status, product, customer, hub, created or updated date.
list_tier_config_requestsList tier configuration requests, filtered by status, type or search term.
list_usage_filesList usage files, filtered by status, product, contract or environment.
resolve_helpdesk_caseChanges dataMark a helpdesk case as resolved.
search_customer_accountsSearch tier (customer and reseller) accounts by name, ID, type, hub or tax ID.
search_productsSearch products by name, ID, status, owner or external ID.
send_conversation_messageVisible to othersPost a message (`text`) in a conversation. Other participants can see it.
update_fulfillment_requestChanges dataUpdate the parameter values on a fulfillment request by request ID.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose CloudBlue Connect from the app list.
2
Paste your key
Paste a CloudBlue Connect API key, including the leading 'ApiKey ' (it starts with ApiKey SU-). In Connect open Integrations > Tokens, click Create Token, choose the Custom extension and pick the modules it may access. Open the token and copy its API Key value.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in CloudBlue Connect?

The AI can read products, product items, subscriptions, fulfillment requests, customer accounts, partners, marketplaces, contracts, usage files, tier configuration requests, helpdesk cases and conversations. It can approve, fail or inquire on fulfillment requests, update their parameters, open and resolve helpdesk cases and post conversation messages.

Does the AI see my CloudBlue Connect API key?

No. Your CloudBlue Connect API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Approving a request changes the customer's subscription, failing one cannot be undone, and conversation messages are seen by other participants. These can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own CloudBlue Connect account.

Can I limit which parts of Connect the AI reaches?

Yes, in two ways. When you create the token in Connect, you pick the modules it may access, and the token cannot reach anything else. In PipMCP you then switch on only the tools you want.