Integration · Productivity

Connect Claude & ChatGPT to Pendo Feedback

Ask your AI which feature requests have the most votes, what customers commented, or which account a user belongs to in Pendo Feedback. It can list feature requests, votes and comments, and read users and accounts with their tags. It can also create or update users and accounts, set votes and tags, and invite customers.

Connect Pendo Feedback free

Free plan, no credit card. Takes about a minute.

Try asking

“Which feature requests have the most votes?”
The AI lists your feature requests with their status and vote counts, sorted by votes.
“What have customers said about the export request?”
It lists the comments on feature requests and shows the ones left on that request.
“Tag the SSO request with 'Q3' and 'enterprise'.”
It sets the custom tags on the feature request. This replaces any custom tags it already had.

What your AI can do

Feature requests and votes

List and read feature requests with status and votes, read comments, and set a user's votes.

Users and accounts

Read end users and customer accounts, create or update a user and account in one call, and update users.

Tags and invitations

Read tags on requests, users and accounts, set tags on feature requests, and invite customers.

“Which account is [email protected] in, and what is it worth per month?”
It finds the user, then reads the account with its status, monthly value and tags.
“Add a vote from user 123 on the dark mode request.”
It sets the user's vote on that feature request with the quantity you give.
“Invite Tom Berg from Acme to Pendo Feedback.”
It invites him by email and full name, with his account if you give it, and can email him the invitation.

16 tools for Pendo Feedback

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

get_accountGet one customer account by `account_id`, including status, monthly value and tags.
get_feature_requestGet one feature request by `feature_id`, including its description, status and votes.
get_userGet one end user by `user_id`, including email, account and tags.
invite_userVisible to othersInvite an end user (customer) to Pendo Feedback by `email` and `full_name`, with optional account name, status and monthly value. Set `send_invite` to email them the invitation.
list_account_tagsList the custom tags on a customer account by `account_id`.
list_accountsList the customer accounts in Pendo Feedback.
list_commentsList the comments left on feature requests.
list_feature_request_tagsList the custom tags on a feature request by `feature_id`.
list_feature_requestsList the feature requests in Pendo Feedback, with their status and vote counts.
list_user_tagsList the custom tags on an end user by `user_id`.
list_usersList the end users (customers) in Pendo Feedback.
list_votesList the votes cast on feature requests.
set_feature_request_tagsChanges dataSet the custom tags on a feature request by `feature_id` and `items` (tag names). This replaces all existing custom tags on it.
set_user_votesChanges dataSet a user's votes on feature requests: `user_id` and `votes` (each with a `feature_id` and `quantity`).
update_userChanges dataUpdate an end user by `user_id`: name, email or external_id.
upsert_user_and_accountChanges dataCreate or update an end user and their account in one call: `user` (id, email, full_name, tags) and `account` (id, name, status, monthly_value, is_paying).

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Pendo Feedback from the app list.
2
Paste your key
Paste your Feedback API key and choose your data center: us or eu. In Pendo Feedback open Settings > Integrate and generate an API key. Pick the data center your Feedback account is hosted in.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Pendo Feedback?

The AI can read feature requests, votes, comments, end users, customer accounts and their custom tags. It can create or update a user and account together, update users, set a user's votes, set the tags on a feature request and invite an end user.

Does the AI see my Pendo Feedback API key?

No. Your Pendo Feedback credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Setting tags on a feature request replaces the tags it had, and inviting a user can send them an email. Both can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Pendo Feedback account.

Does it work with both the US and EU data centers?

Yes. When you connect, you enter us or eu to match the data center your Pendo Feedback account is hosted in. PipMCP then sends every call to that region's Feedback API.